Manager Compliance and Continuous Improvement

Pflegewegweiser GmbH; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Pflegewegweiser GmbH in the United States (Boston area) seeks a Manager of Compliance and Continuous Improvement to lead governance and oversight across all service lines, partnering with operations to strengthen compliance performance. This hybrid role requires travel to programs nationwide and a valid driver’s license.

The role focuses on enterprise-wide compliance oversight, incident investigations, corrective action tracking, and regulatory readiness, while collaborating with various

Qualifications

• Bachelor’s degree in healthcare administration, public health, nursing, law or a related field.
• 3+ years of progressively responsible experience in healthcare or regulatory compliance, audit, risk management, revenue cycle, or related function.
• Familiarity with accreditation standards, exclusion screening, vendor oversight, third-party risk management, or enterprise compliance systems.
• Strong analytical, problem-solving, and risk-assessment skills.
• Excellent written, verbal, and presentation communication.
• Ability to manage multiple priorities in a fast-paced, regulated environment.
• High ethical standards, sound judgment, and attention to detail.
• Proficiency with Microsoft Office and compliance/document management systems.

Responsibilities

• Develop, implement, and maintain healthcare compliance policies, procedures, standards, and program materials.
• Monitor regulatory developments and translate requirements into operational guidance for clinical, administrative, revenue cycle, and support teams.
• Conduct compliance risk assessments, internal audits, and monitoring activities to identify gaps and vulnerabilities.
• Investigate compliance concerns, billing and privacy incidents, audit findings, and potential policy violations.
• Recommend and track corrective action plans to address identified compliance risks or deficiencies.
• Escalate significant risks and trends to Compliance leadership.
• Coordinate compliance education and training including HIPAA, client privacy, fraud, waste and abuse, billing compliance, conflicts of interest, and code of conduct expectations.
• Maintain accurate and centralized documentation of compliance activities, risk assessments, audits, training completion, investigations, and corrective actions.
• Partner with counsel, Information Security, Human Resources, Clinical Operations, Revenue Cycle, and other stakeholders to embed compliance controls into daily workflows.
• Prepare compliance reports, dashboards, and updates for senior leadership.
• Serve as a point of contact for compliance-related questions and support responses to external audits, surveys, inspections, or regulatory inquiries.
• Analyze compliance and performance data to identify trends and risks.
• Maintain organization-wide reporting systems to support transparency and decision-making

Skills

Analytical skills

Problem solving

Communication skills

Prioritization

Education

Bachelor’s degree in healthcare administration, public health, nursing, law or related field

Healthcare compliance certification (preferred)

Tools

Microsoft Office

Job description

Job Description: Manager Compliance and Continuous Improvement

Manager Compliance and Continuous Improvement

This is a hybrid position that requires regular travel to programs located across the country. Valid driver's license required. The position is open to residents in the following locations:
Arlington, VA
Boston, MA
Chicago, IL
Columbus, OH
Detroit, MI

The Manager Compliance and continuous improvement provides independent oversight, governance, and strategic direction to ensure organizational adherence to regulatory, contractual, accreditation, and internal standards across all service lines.

This role does not own operations, but partners with operations leadership to monitor, assess, and strengthen compliance performance, ensuring accountability at the program level.

This role is accountable for providing organization-wide compliance oversight through independent monitoring and risk identification, while enabling and reinforcing program accountability for compliant operations.

Requirements

Key Responsibilities

• Develop, implement, and maintain healthcare compliance policies, procedures, standards, and program materials.


• Monitor regulatory developments and help translate requirements into operational guidance for clinical, administrative, revenue cycle, and support teams.


• Conduct compliance risk assessments, internal audits, and monitoring activities to identify potential gaps, trends, and areas of vulnerability.


• Investigate compliance concerns, billing and privacy incidents, audit findings, and potential policy violations.


• Recommend and track corrective action plans to address identified compliance risks or deficiencies.


• Escalate significant risks and trends to Compliance leadership,


• Participate in program development, regulatory readiness, and enterprise-wide compliance and privacy objectives.


• Coordinate compliance education and training, including topics such as HIPAA, client privacy, fraud, waste and abuse, billing compliance, conflicts of interest, and code of conduct expectations.


• Maintain accurate and centralized documentation of compliance activities, risk assessments, audits, training completion, investigations, and corrective actions; to support transparency and decision making.


• Partner with counsel, Information Security, Human Resources, Clinical Operations, Revenue Cycle, and other stakeholders to embed compliance controls into daily workflows.


• Prepare compliance reports, dashboards, and updates for senior leadership


• Serve as a point of contact for compliance-related questions and support responses to external audits, surveys, inspections, or regulatory inquiries.


• Analyze compliance and performance data to identify trends and risks


• Maintain organization-wide reporting systems to support transparency and decision-making

Success Measures

• Compliance risks are identified, documented, prioritized, and addressed in a timely manner.


• Audits, monitoring activities, training, and corrective action plans are completed according to established timelines.


• Policies and procedures remain current, accessible, and aligned with applicable requirements.


• Leadership receives clear, actionable reporting on compliance trends, risks, and remediation progress.


• Employees understand compliance expectations and know how to raise concerns appropriately.

This job description is not intended to be all-inclusive. Duties and responsibilities may evolve based on organizational needs.

Required Qualifications And Competencies

• Bachelor’s degree in healthcare administration, public health, nursing, law or a related field.


• 3 or more years of progressively responsible experience in healthcare or regulatory compliance, audit, risk management, revenue cycle, or a related function. Supervisory or leadership experience preferred.


• Familiarity with accreditation standards, exclusion screening, vendor oversight, third-party risk management, or enterprise compliance systems.


• Strong analytical, problem-solving, and risk-assessment skills


• Excellent written, verbal, and presentation communication


• Ability to manage multiple priorities in a fast-paced, regulated environment


• High ethical standards, sound judgment, and attention to detail


• Proficiency with Microsoft Office and compliance/document management systems

Certifications (preferred)

• Healthcare compliance certification, such as CHC, CHPC, CCEP, or equivalent credential preferred.

Reporting Relationship

• This position reports to the Chief Compliance Officer. The role will assist outsourced Internal Audit in the performance of internal audits, as needed.

How We Operate - Non-Negotiable

\"Insanely Great\" for Families - Delivered Now: Forget just 'satisfaction'. We deliver support that makes caregivers feel loved and seen. Understand their pain, anticipate their needs, and solve them – fast.

The standard is \"Insanely Great\", period. Anything less slows us down and fails our families.

Speed is King - Ruthless Focus is the Key

Velocity comes from focus. Kill distractions. We concentrate all firepower on the #1 critical objective until it's done. Then we attack the next one.

Decide what not to do and cut it ruthlessly. Being a mile wide and an inch deep is failure. Move the needle now.

Raise the Bar: Crush Mediocrity

Mediocrity is poison. It kills speed, morale, and companies. We hunt it down and eliminate it. Good enough is never good enough.

Demand A-Player performance from yourself and everyone around you. Own your shit. Deliver excellence, fast. No excuses, no passengers.

Act Like Owners - Bold Bets, Fast Action

This is your company. Own the mission, own the results. Don't wait for permission – take initiative.

Make bold bets that can leapfrog progress for our families. Act decisively. Move fast. If you stumble, learn faster and go again. Bias for action is everything.

The Speed Algorithm: Question. Delete. Simplify. Accelerate.

This is how we build momentum: Question every requirement – who asked? why? Delete ruthlessly – parts, processes, bureaucracy. If you don't add 10% back later, you didn't cut enough. Simplify what's left. Then, accelerate cycle time like hell.

Challenge everything. \"It can't be done\" means \"You haven't figured it out yet. Go do it.\" Break bottlenecks, find shortcuts, remove friction.

The Bottom Line

We are building something vital and doing it at lightning speed. This requires intensity, focus, and a relentless drive to execute. If reading this makes you want to jump up and build faster, welcome to Entyre. If not, get out of the way.