Manager Communications, Training & Administration Credit Solutions

City National Bank; Los Angeles (CA); On-site; USD 128,000 - 237,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid time off

Fertility benefits

Career mobility

Job summary

City National Bank in Los Angeles seeks a Manager for Communications, Training & Administration in Credit Solutions. You will drive change management strategy, design and implement training programs, and oversee onboarding and administrative functions to support division objectives.

Responsibilities include stakeholder analysis, communication planning, and leading cross-functional project management efforts, while ensuring operational efficiency and strong executive collaboration.

Qualifications

• Bachelor’s Degree or equivalent.
• Minimum 10 years of relevant work experience in Training & Development, Communication Effectiveness, Project Management, Transformation Initiatives, Change Management.
• Minimum 10 years of experience in the Financial Services Industry.

Responsibilities

• Determine and manage the holistic organizational change management strategy for Credit Solutions.
• Lead change management efforts to support the division’s strategic objectives, including stakeholder analysis, communication planning, and training development.
• Develop and implement comprehensive communication plans to ensure seamless information flow across the division.
• Design, deliver, and manage training programs to provide clear career laddering and enhance colleagues’ skills.
• Coordinate onboarding and interaction model training for colleagues and new hires.
• Lead project management efforts across the division, including planning, coordination, and execution.
• Supervise administrative functions such as onboarding, real estate management, expense management, colleague recognition and events.

Skills

Training & Development

Change Management

Project Management

Communication

Executive Presentations

Education

Bachelor's Degree

Job description

MANAGER COMMUNICATIONS, TRAINING & ADMINISTRATION CREDIT SOLUTIONS

WHAT IS THE OPPORTUNITY?

The Credit Solutions Communications, Training & Administration Manager plays a crucial role in driving the success of Credit Solutions by developing and implementing effective communication, training, and administrative strategies. This role will oversee various programs and initiatives, including the Credit Management Training Program, the Summer Intern Program, Credit Solutions onboarding & interaction model training, as well as lead change management and project management efforts across the division including managing administrative functions.

WHAT WILL YOU DO?

• Determine and manage the holistic organizational change management strategy for Credit Solutions. Lead change management efforts to support the division’s strategic objectives, including stakeholder analysis, communication planning, and training development.
• Develop and implement comprehensive communication plans to ensure seamless information flow across the division.
• Design, deliver, and manage training programs, such as the Credit Management Training Program and the Summer Intern Program, to provide clear career laddering and enhance colleagues’ skills and knowledge
• Coordinate Credit Solutions onboarding and interaction model training to ensure existing colleagues and new hires are equipped to succeed
• Lead project management efforts across the division, including project planning, coordination, and execution
• Supervise administrative functions, such as administrative onboarding, corporate real estate management, expense management, colleague recognition & events to ensure the division’s operational efficiency

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

• Bachelor’s Degree or equivalent
• Minimum 10 years of relevant work experience related to one or more of the following areas: Training & Development, Communication Effectiveness, Project Management, Transformation Initiatives, Change Management.
• Minimum 10 years of experience serving organizations in the Financial Services Industry.

Additional Qualifications

• Familiarity with Learning & Development, Program Management, Performance Management, Leadership Development, Culture Change, and Agile Change Methodologies.
• Bachelors degree from an accredited college/university.
• Experience supporting training & development initiatives.
• Strong ability to collaborate with senior leadership to align project objectives with organizational goals, balance competing priorities, and manage executive buy-in across the organizational hierarchy.
• Critical thinker with strong analytical, communication (oral/written) and executive-level presentation skills – able to distill complicated, multi-faceted issues into the key themes and messages.
• Collaborative team member who can work independently, multitask, and prioritize competing demands to meet deadlines in a fast-paced and complex environment.
• Proactive and organized self-starter with a positive attitude, powerful work ethic, strong attention to detail and excellent interpersonal skills including the ability to resolve internal differences and maintain confidentiality across a broad range of topics.

WHAT’S IN IT FOR YOU?

Compensation

Starting base salary: $127,626 – $237,014 per year. Exact compensation may vary based on skills, experience, and location.

Benefits and Perks

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
• Generous 401(k) company matching contribution
• Career Development through Tuition Reimbursement and other internal upskilling and training resources
• Valued Time Away benefits including vacation, sick and volunteer time
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
• Career Mobility support from a dedicated recruitment team
• Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.