Manager, Communications Operations

Eaton; Coraopolis (Allegheny County); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Eaton is seeking a Manager, Communications Operations to join our Corporate Communications team in a hybrid role. Based at Beachwood, OH or Moon Twp, PA, this position drives governance, processes, and program management to improve clarity and impact across the function.

You will partner with senior leaders, steer cross-functional initiatives, and help translate strategy into action through AI readiness, metrics, and streamlined operations across a global team.

Qualifications

• Bachelor's degree from an accredited institution required.
• Minimum 7 years of experience in communications, marketing operations, or business management within a large, global matrixed organization.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Beachwood, OH or Moon Twp, PA will be considered.
• Must be able to work in the United States without corporate sponsorship now and within the future.

Responsibilities

• Operational Leadership: Build and maintain consistent operating rhythms, governance, process, templates, and tools for our global communications team, that improves visibility into team priorities, capacity, and project health.
• Strategic Partnering: Act as a trusted advisor and right hand to the VP Communications, helping set and drive key priorities across the communications function.
• Program Management: Coordinate and track progress on cross-functional initiatives, workstreams and critical events, ensuring follow-up and delivery on key milestones.
• Governance & Decision Support: Support development, training and adoption of frameworks and technology for resource allocation, reporting, and project intake/prioritization.
• Innovation & Capabilities: Support the development of our AI roadmap for readiness and subsequent training and upskilling to drive greater efficiency and productivity across the function.
• Team Enablement: Drive adoption of best practices, onboarding resources, and playbooks to support a high-performing communications organization.
• Metrics & Performance: Partner with colleagues in marketing, finance, IT and others to have a good understanding of analytics and to develop dashboards and KPIs that measure communication impact and operational efficiency.
• Culture & Engagement: Help build a cohesive, collaborative and courageous team culture — planning team meetings, offsites, support strategy development and recognition programs that align with leadership goals.
• Day to Day functional management: Lead efforts to align, simply and get greater visibility to profit planning, budget and investments, with responsibility for subsequent 3rd party vendor management.

Skills

Project management

Strategic communication

Cross-functional collaboration

Leadership

Stakeholder management

Education

Bachelor's degree

Tools

Project management tools

Content management systems

Reporting tools

AI tools (preferred)

Job description

Eaton’s Corporate Sector division is currently seeking a Manager, Communications Operations.

The expected annual salary range for this role is $130000 - $190000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You’ll Do

Eaton’s Corporate Division is currently seeking a Manager, Communications Operations to join our team. This position can be based at our Beachwood, OH or Moon Twp, PA locations with hybrid work available.

Position Overview

Eaton’s Corporate Communications team plays a critical role in shaping and sharing the company’s narrative and raising awareness of the company’s bold growth strategy with internal and external stakeholders worldwide. As the function grows in scope and complexity, we are looking for a strategic and operational leader to help translate strategy and vision into action so that the global team are best equipped to deliver world-class communications that advance Eaton’s business goals.

This newly developed role, Manager Communications Operations will drive greater clarity, accountability, and consistency in how the function operates across the enterprise - helping to streamline decision-making, managing process and governance, standards of work, supporting program management across enterprise and business communications activities, and ensuring accountability and high quality, impactful communications. This role is critical to the function and will play a pivotal role to improve collaboration and ensure the team’s systems, priorities, and ways of working support our communications mission to turn strategy into impact by clarifying what matters, connecting people to purpose, and creating content that inspires action.

Job Responsibilities

• Operational Leadership: Build and maintain consistent operating rhythms, governance, process, templates, and tools for our global communications team, that improves visibility into team priorities, capacity, and project health.
• Strategic Partnering: Act as a trusted advisor and right hand to the VP Communications, helping set and drive key priorities across the communications function.
• Program Management: Coordinate and track progress on cross-functional initiatives, workstreams and critical events, ensuring follow-up and delivery on key milestones.
• Governance & Decision Support: Support development, training and adoption of frameworks and technology for resource allocation, reporting, and project intake/prioritization.
• Innovation & Capabilities: Support the development of our AI roadmap for readiness and subsequent training and upskilling to drive greater efficiency and productivity across the function.
• Team Enablement: Drive adoption of best practices, onboarding resources, and playbooks to support a high-performing communications organization.
• Metrics & Performance: Partner with colleagues in marketing, finance, IT and others to have a good understanding of analytics and to develop dashboards and KPIs that measure communication impact and operational efficiency.
• Culture & Engagement: Help build a cohesive, collaborative and courageous team culture — planning team meetings, offsites, support strategy development and recognition programs that align with leadership goals.
• Day to Day functional management: Lead efforts to align, simply and get greater visibility to profit planning, budget and investments, with responsibility for subsequent 3rd party vendor management.

Qualifications

Required (Basic) Qualifications:

• Minimum of a Bachelor's degree from an accredited institution required.
• Minimum of 7 years of experience in communications, marketing operations, or business management within a large, global matrixed organization.
• No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Beachwood, OH or Moon Twp, PA will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.
• Must be able to work in the United States without corporate sponsorship now and within the future.

Position Criteria

• Strong project management and organizational skills, with demonstrated success building operational systems and projects.
• Proven ability to influence and collaborate across senior levels of leadership.
• Experience of managing multiple, large projects with conflicting time demands.
• Exceptional written and verbal communication skills.
• Comfortable balancing strategic thinking with hands-on execution.
• Experience with communications technology tools (project management, reporting, content systems) essential.
• Experience of AI preferred, or the ability to learn and execute fast.
• Up to 10% travel required

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant’s race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.