Manager, Commercial Operations

Flowserve Corporation; Taneytown (MD); On-site; USD 110,000 - 170,000; Full time

Job summary

Flowserve Corporation in Maryland is seeking a Commercial Operations Manager to lead a team of 10–15 quoting staff and Application Engineers. You will champion commercial strategies, drive continuous improvement, and ensure a superior internal and external customer experience.

The role emphasizes talent development, cross-functional collaboration with Sales, Operations and Engineering, and accountability for margin, pricing decisions and process compliance. Travel moderate.

Qualifications

• 5+ years of commercial front-end and/or sales experience.
• Leadership experience with ability to engage and develop a team.
• Strong business acumen and sales mindset.
• Excellent organizational and communication skills.
• Experience with contracts and terms is preferred.

Responsibilities

• Lead and manage a team of Application Engineers and quoting staff to generate high-quality proposals on time.
• Drive margin and value-based pricing while supporting Sales and Engineering.
• Develop plans and provide feedback to ensure growth of team members.
• Ensure process compliance and training on customer-facing policies.
• Collaborate with Sales, Operations and Engineering across the bid cycle.
• Manage department budget and expenses.
• Embrace Flowserve values and drive continuous improvement.

Skills

Leadership experience

Commercial skills

Cross-functional collaboration

Financial acumen

Communication skills

Education

BS or BA Degree in relevant field

Job description

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

Role Summary: The Commercial Operations Manager is responsible for providing strategic leadership to a team of 10 to 15, highly technical quoting staff supporting the business. The role is heavily focused on talent development, the deployment of sound commercial strategies, leading continuous improvement initiatives and the delivery of a positive internal & external customer experience.

Responsibilities & Requirements:

• Lead and manage a team(s) of Application Engineers and quoting staff in the consistent generation of high quality, on time, value priced proposals, technical design decisions that provide value to the client. Responsible for ensuring front-line Comm Ops teams are driving margin, making value-add pricing decisions, and delivering best-in-class support to Engineering, Sales and end-user clients.

• Train, develop and engage quoting staff, while providing daily guidance in support of performance goals. Draft development plans and provide feedback to ensure team members are growing their capabilities.

• Ensure process compliance and training related to customer facing policies and procedures, as well as proper oversight of team members relative to enforcement.

• Engage in the creation and implementation of best practices (how to quote more effectively, reducing cycle times of proposals, improving hit-rate, etc...) aimed at improving the acquisition and execution of opportunities, while using expertise to improve the effectiveness of team members.

• Enhance performance by analyzing and measuring performance metrics to ensure that resources are effectively utilized and optimized, while managing workload across the team.

• Drive effective collaboration and clear communication on activities with cross-functional stakeholders. Ensure that Sales, Operations, and Engineering are effectively leveraged, while providing relevant proposal details throughout the bid cycle.

• Manage expenses for area of responsibility while ensuring staff is utilized effectively. Participate in department budget setting and monitoring throughout the year.

• Enhance process compliance related to the application of tools, systems, and customer facing policies & procedures.

• Embrace Flowserve values and ensure that all team members are effectively engaged.

• Other duties as assigned.

Preferred Experience / Skills:

• 5+ years of commercial front-end and/or comparable sales/customer facing experience, with cross-functional/platform experience preferred.

• Leadership experience required. Demonstrated leadership style which encourages a collaborative atmosphere and places a high value on employee engagement.

• High level of Commercial skills required, including business savvy, financial acumen, strong communication/influencing skills and a sales mindset.

• Excellent organizational skills and a proven track record of achieving objectives and challenging goals.

• Excellent interpersonal skills and communication skills both written and verbal.

• Proven attention to detail and process-oriented mindset with results driven background.

• Strong understanding of Flowserve's industry and portfolio coupled with both technical and commercial expertise.

• Continuous improvement mindset and high degree of comfort with analytical tools and related technologies.

• Moderate travel will be required

• Experience with commercial contracts and terms and conditions is preferred.

• BS or BA Degree in relevant field and 8-10 years relevant experience

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Req ID : R-20729

Job Family Group : Sales

Job Family : SA Commercial Operations

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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