Manager, Commercial Card and Merchant Risk

KeyCorp; Cleveland (OH); Hybrid; USD 96,000 - 181,000; Full time

Job summary

KeyCorp, based in Cleveland, OH, seeks a Manager - Commercial Card and Merchant Risk within the Commercial Bank. This role partners with product teams to assess risk for merchant services, card issuing, and AP automation, ensuring controls align with risk appetite.

Strong communication and stakeholder management are essential. The role requires interaction across lines of business, regulatory understanding, and the ability to influence change.

Qualifications

• Bachelor’s degree required.
• Minimum 5 years industry experience in Payments or similar industry.
• Minimum 5 years Risk Management in merchant services/merchant acquiring.
• Understanding of risk management best practices related to compliance, AML, credit, and operational risk within payments.
• Issuing or acquiring experience with card networks and familiarity with card network rules.

Responsibilities

• Assess risk of product changes for merchant services and card issuing/AP automation.
• Collaborate with business partners to enhance risk and control environment.
• Maintain risk requirements in bank-wide policies and procedures.
• Develop awareness of risk framework across Commercial Bank.
• Create risk reports using internal data, benchmarks, and regulatory guidance.
• Monitor regulatory guidance and network rules affecting products.

Skills

Communication skills

Interpersonal skills

Organizational skills

Cross-functional collaboration

PowerPoint

Excel

Tableau

Education

Bachelor's degree

Tools

PowerPoint

Excel

Tableau

Job description

Location: 127 Public Square, Cleveland Ohio Location: Cleveland, OH or Buffalo NY; Cleveland OH, preferred. Hybrid Requirement (if within specific cities): Selected candidate resides in Key Bank footprint are expected to work on-site 3 days per week at the nearest KeyBank office (non-branch location). Remote Option: If the selected candidate lives outside of KeyBank’s geographic footprint, the position will be considered fully remote. Open to those residing in the United States. Working within East coast hours required

JOB BRIEF (PURPOSE)

The Product Risk team within Commercial Bank is responsible for the governance and tactile execution of owning and managing risk, optimizing risk and return, and enabling sound growth with speed for the business. As part of this team, the Manager - Commercial Card and Merchant Risk has responsibility for assessing risk implications of new initiatives and enhancements to existing products, continuous improvement of the risk and control environment and maintaining oversight and reporting as required across Key’s Commercial Card, AP automation and Merchant Services products. This also includes understanding regulatory impacts, industry perspective and Key’s own risk policies. The role requires an individual who demonstrates the ability to influence others, build meaningful relationships across the organization, act with a sense of urgency, and has solid communication skills.

ESSENTIAL JOB FUNCTIONS

• Partner with Product across Merchant Services and Card Issuing/AP Automation to assess the inherent risk of product changes, both for new development and enhancements to existing products and services and to develop an appropriate control environment to manage the business within Key’s risk appetite.
• Collaborate with line of business partners to identify opportunities or areas requiring enhancements to Key’s risk and control environment to proactively address regulatory or environmental changes.
• Partner with 2nd line of defense risk management to maintain risk requirements in bank-wide policies and procedures.
• Partner with 1st line Product Management and Business development to assess the risk impacts of new initiatives and appropriate controls and procedures to mitigate.
• Develop awareness and understanding of risk framework throughout Commercial Bank.
• Establish reporting leveraging internal data, benchmarks, and industry/regulatory guidance.
• Maintain and understanding of regulations, regulatory guidance and network rules impacting supported products, including changes and trends in regulatory policies.
• Create presentations and present as required.
• Provide assistance and support to internal partners around risk related issues.
• Use a continuous improvement mindset to improve risk identification, mitigation, and process efficacy.

REQUIRED QUALIFICATIONS

• Education Bachelor’s degree required.
• Work Experience Minimum 5 years industry experience in Payments or similar industry.
• Minimum 5 years Risk Management, within merchant services/merchant acquiring highly preferred.
• Demonstrate an understanding of risk management best practice related to compliance, AML, credit, and operational risk within payments.
• Issuing or Acquiring side experience with card networks and familiarity with card network rules (Preferred).
• Experience overseeing Fintech/SaaS vendor relationships (Preferred).

SKILLS

• Excellent written and oral communication, interpersonal, and organizational skills.
• Proven ability to build strong collaborative relationship with internal partners throughout the organization including business development teams, operations, compliance, and all other areas of risk.
• Embrace a client-focused.
• Have desire to work in a team environment and willingness to backup team members as needed.
• Be self-motivated and results-oriented, with a positive mind-set work ethic.
• Be able to function effectively under pressure.
• Proficiency with Microsoft Office software, including PowerPoint, Excel (pivot Tables, Etc.) and Tableau.

CERTIFICATIONS

• Certified Anti-Money Laundering Specialist Certification (CAMS) (Preferred).
• Accredited ACH Professional Certification (AAP) (Preferred).

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $96,000.00 - $181,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 09/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [e-mail].

#LI-Remote KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.