Manager Commercial Analytics

DHL eCommerce; United States; Remote; USD 86,000 - 122,000; Full time

Benefits offered by this job

Competitive pay

Bonus programs

401k with company match

Medical, dental, vision

Well-being programs

FSA/HSA availability

Tuition reimbursement

Paid time off

Paid holidays

Parental leave

Employee discount program

Employee assistance & work-life

Disability insurance

Life insurance

Job summary

At DHL eCommerce, the Manager Commercial Analytics oversees commercial and customer data analytics with emphasis on PLD analysis to support pricing decisions. The role develops end-to-end analytical reporting and leads a team of analysts, delivering timely analyses across pricing, rate logic, and commercial initiatives.

Responsibilities include cross-functional collaboration with sales and pricing teams, delivering automation opportunities, and maintaining Power BI reports to align with business

Qualifications

• Bachelor's degree in a quantitative field is required; Master's preferred.
• 5–8 years of analytics experience with team leadership.
• Certifications in Power BI, Azure, Databricks or Six Sigma are advantageous.

Responsibilities

• Build and maintain PLD reporting in Power BI with a one-day turnaround KPI.
• Support annual rate increases with pricing management to ensure accuracy.
• Lead AI-driven analytics initiatives to monitor profitability and pricing decisions.
• Analyze large data sets to produce actionable insights for stakeholders.
• Lead, train, and manage a team of analysts and senior analysts.

Skills

Data mining

Modeling

SQL

Microsoft Access

Excel

Power BI

Databricks

Leadership

Communication

Analytics mindset

Education

Bachelor's degree in Data Science

Master's degree in Business Analytics

Microsoft Power BI certification

Azure Data Engineer / Data Scientist certification

Databricks certification

Six Sigma / process improvement certification

Tools

Azure Databricks

Azure Data Lake Storage

Azure Synapse Analytics

Power Query

Job description

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

SUMMARY: The Manager Commercial Analytics is responsible for overseeing all commercial and customer data analytics, with a strong focus on piece level data (PLD) analysis to create customers profile and pricing decision support. This position will develop and manage end-to-end analytical reporting solutions while directly supporting a team of analysts and senior analysts. This role will monitor both standard and ad hoc analyses on various pricing, rate logic and methodological topics to support pricing decision making, including support of the annual general rate increase process, commercial IQ initiatives, and AI-driven analytical solution development.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build, maintain, and continuously improve PLD reporting solutions in Power BI, incorporating feedback and requirements from customers and the sales team; ensure all PLD analyses meet a one-day turnaround KPI
• Support the annual general rate increase process along with the commercial and pricing management team to ensure the rate increase is seamless and error-free
• Drive Commercial IQ initiatives and contribute to the development of AI-driven analytical solutions to monitor profitability and support pricing decisions
• Analyze large volumes of commercial and customer data to generate actionable insights and recommendations for business stakeholders; to be completed within a short turnaround time and as necessary
• Work cross-functionally with sales, pricing, and commercial teams to understand business needs and translate them into analytical solutions
• Lead, train, and manage a team of analysts and senior analysts, providing guidance and ensuring the quality and accuracy of all analytical outputs
• Identify and implement opportunities for automation and process improvement within commercial analytics and reporting
• Provide customer-specific data analyses and ad hoc reporting as needed
• Monitor all product and commercial Power BI reports to ensure minimal downtime and report logic alignment with business requirements remains
• Perform other duties and special projects as assigned

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, Computer Science, or a related quantitative field required; master's degree in Business Analytics,
• Data Science, MBA with an analytical focus, or a related field preferred
• 5 - 8 years of experience with significant experience in leading a team and working on analytics is required
• Preferred Certifications:
• Microsoft Power BI certification
• Microsoft Azure certifications (e.g., Azure Data Engineer or Azure Data Scientist)
• Databricks certifications
• Six Sigma or process improvement certifications (given the cross-functional and process improvement responsibilities)

REQUIREMENTS/SKILLS:

• High energy with solid analytical mindset
• Strong ability to lead and manage a team
• Strong ability to quickly become familiarized with new tasks and/or informationExpert knowledge in data mining, modeling and analysis using SQL (required), Microsoft Access (required), Excel (required), Power BI, Databricks among others
• Proficient in Microsoft Azure Data Lake Storage (ADLS), Azure Databricks, Azure Data Factory, and Azure Synapse Analytics for data extraction, transformation, and analysis
• Strong working knowledge of SQL, PySpark/Python, DAX, and Power Query for data processing and Power BI report development
• Proficient in identifying and solving problems, and utilizing analytics and modeling techniques
• Self-starter, able to work well under pressure, perform and manage multiple tasks simultaneously and meet deadlines
• Ability to translate large data sets to key business messages
• Excellent communication skills

PHYSICAL DEMANDS:

• Physical demands are consistent with professional office setting
• Regular sitting at workstation for 75-100% of the work shift

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

Annual Salary per location is listed below:

$85,950-$108,150=AL, AR, AZ, ID, IN, ME, MO, MS, NE, NH, NM, OH, OK, SC, TN, WV
$94,575-$118,525=CO, CT, DC, FL, GA, IA, KS, KY, MI, MN, NC, NV, OR, PA, TX, UT, VA, WI
$98,775-$122,325=DE, IL, MD, RI, WA
$103,125-$127,875=CA, MA, NJ, NY

his compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

To be considered for this role, applicants must be legally authorized to work in the United States and not require employer sponsored work authorization now or in the future.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer - Veterans/Disability