Manager Commercial Analytics

Surescripts, LLC; United States; Hybrid; USD 153,000 - 187,000; Full time

Job summary

Surescripts, LLC is seeking an accomplished Manager of Commercial Analytics to replace manual models with a governed data model in a modern BI platform. You will lead end-to-end analytics for Sales, Marketing, Finance and Strategy, building a scalable analytics function that enables growth and data-driven decision making.

You will design the commercial data model, publish metric definitions, own data integration and governance, and mentor a team of analysts.

Qualifications

• Bachelor’s degree in a quantitative, business or technical discipline, or equivalent experience.
• 8+ years in commercial analytics, sales operations, revenue operations or a comparable analytics function supporting a commercial organization.
• 3+ years directing the work of analysts as a manager or team lead.
• Advanced SQL and SAQL — able to write, optimize and troubleshoot complex queries against Salesforce and CRM Analytics datasets.
• Data pipeline fluency, sufficient to define upstream data requirements and evaluate what is delivered.
• Hands-on experience building production data models and dashboards in an enterprise business intelligence platform (Tableau, Power BI, Sigma, Looker or comparable).
• Deep fluency in the Salesforce data model, including what CRM data can and cannot support.
• Experience embedded in a commercial organization, with direct knowledge of the leading indicators leaders use to run and forecast the business.
• Experience standing up analytics where little or none existed — building the model, the definitions and the operating cadence rather than inheriting them.
• Executive communication: able to present to and be challenged by senior commercial and finance leaders, and to translate analysis into a clear recommendation.

Responsibilities

• Analytics Platform Design, build and own the commercial data model in the Sales BI platform, incorporating end-to-end customer data into a single governed source for growth-focused analytics.
• Establish and publish governed metric definitions — bookings, ACV, pipeline coverage, attainment, stage conversion, cycle time, etc.
• Write, optimize and troubleshoot the SQL and SAQL behind datasets, dashboards and models; own query performance, refresh cadence and automated data-quality monitoring.
• Partner with Business Applications, Marketing, Finance, and Data & Analytics on data model needs, integrations, access control and data governance, acting as the commercial-side product owner for all growth team metrics.
• Own dashboard architecture, release process, documentation and version control, and enable leader self-service — including natural-language querying — retiring redundant reports and one-off trackers as coverage expands.
• Direct and develop the Commercial Analyst, prioritize the analytics intake queue against business impact, and serve as the escalation point on data and definitional disputes.
• Commercial Insight: Produce the leading KPI indicators that a commercial leader needs to run the business (e.g. pipeline creation rate and coverage, stage aging and progression) and measure performance against benchmark.
• Build forecast and pipeline analytics, including forecast-versus-actual variance by segment and leader, and support the forecast call with evidence.
• Build customer journey analytics spanning first touch through implementation, adoption and growth.
• Identify and support remediation of data conditions that distort the record, and measure the improvement.
• Deliver insight proactively: surface what is changing, what it means and what to do about it.
• Reporting and Planning: Automate the recurring reporting cycles against the data model, replacing the manual export, mapping and deck build.
• Apply approved AI tooling to report assembly and first-draft narrative, with human review before publication.
• Present analysis and recommendations to commercial and finance leadership, and hold up under challenge on method, data and conclusion.
• Build and own the analytic foundation for annual target setting — historical performance, productivity benchmarks, market potential and growth assumptions.
• Model quota allocation and scenario alternatives for the compensation committee in partnership with the compensation team.
• Support territory and coverage design, including segmentation, book balancing and whitespace analysis.

Skills

Advanced SQL

SAQL

Executive communication

Data modeling

Business analytics

Education

Bachelor’s degree (quantitative / business / technical)

Tools

Tableau

Power BI

Sigma

Looker

Salesforce

CRM Analytics

Salesforce Data Cloud

Databricks

Snowflake

Job description

Job Summary

Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points of care for better decisions — from streamlining prior authorizations to delivering comprehensive medication histories to facilitating messages between providers. The Manager Commercial Analytics will establish a critical role for the commercial organization by creating a commercial analytics function that gives predictive and actionable insights to the Commercial organization including Sales, Account Management, Marketing and Strategy leaders. This role replaces manual, Excel-based modeling built on the standard Salesforce reporting chassis with a governed commercial data model in a business intelligence platform, leveraging marketing, CRM, financial and transactional data to understand the end-to-end customer journey. This is an opportunity to build a new function in an established organization focused on executing rapid growth.

Responsibilities

• Analytics Platform Design, build and own the commercial data model in the Sales BI platform, incorporating end-to-end customer data into a single governed source for growth-focused analytics.
• Establish and publish governed metric definitions — bookings, ACV, pipeline coverage, attainment, stage conversion, cycle time, etc.
• Write, optimize and troubleshoot the SQL and SAQL behind datasets, dashboards and models; own query performance, refresh cadence and automated data-quality monitoring.
• Partner with Business Applications, Marketing, Finance, and Data & Analytics on data model needs, integrations, access control and data governance, acting as the commercial-side product owner for all growth team metrics.
• Own dashboard architecture, release process, documentation and version control, and enable leader self-service — including natural-language querying — retiring redundant reports and one-off trackers as coverage expands.
• Direct and develop the Commercial Analyst, prioritize the analytics intake queue against business impact, and serve as the escalation point on data and definitional disputes.
• Commercial Insight: Produce the leading KPI indicators that a commercial leader needs to run the business (e.g. pipeline creation rate and coverage, stage aging and progression) and measure performance against benchmark.
• Build forecast and pipeline analytics, including forecast-versus-actual variance by segment and leader, and support the forecast call with evidence.
• Build customer journey analytics spanning first touch through implementation, adoption and growth.
• Identify and support remediation of data conditions that distort the record, and measure the improvement.
• Deliver insight proactively: surface what is changing, what it means and what to do about it.
• Reporting and Planning: Automate the recurring reporting cycles against the data model, replacing the manual export, mapping and deck build.
• Apply approved AI tooling to report assembly and first-draft narrative, with human review before publication.
• Present analysis and recommendations to commercial and finance leadership, and hold up under challenge on method, data and conclusion.
• Build and own the analytic foundation for annual target setting — historical performance, productivity benchmarks, market potential and growth assumptions.
• Model quota allocation and scenario alternatives for the compensation committee in partnership with the compensation team.
• Support territory and coverage design, including segmentation, book balancing and whitespace analysis.

Basic Requirements

• Bachelor’s degree in a quantitative, business or technical discipline, or equivalent experience.
• 8+ years in commercial analytics, sales operations, revenue operations or a comparable analytics function supporting a commercial organization.
• 3+ years directing the work of analysts as a manager or team lead.
• Advanced SQL and SAQL — able to write, optimize and troubleshoot complex queries against Salesforce and CRM Analytics datasets.
• Data pipeline fluency, sufficient to define upstream data requirements and evaluate what is delivered.
• Hands‑on experience building production data models and dashboards in an enterprise business intelligence platform (Tableau, Power BI, Sigma, Looker or comparable).
• Deep fluency in the Salesforce data model, including what CRM data can and cannot support.
• Experience embedded in a commercial organization, with direct knowledge of the leading indicators leaders use to run and forecast the business.
• Experience standing up analytics where little or none existed — building the model, the definitions and the operating cadence rather than inheriting them.
• Executive communication: able to present to and be challenged by senior commercial and finance leaders, and to translate analysis into a clear recommendation.

Preferred Qualifications

• Statistical and predictive modeling capability — using Python, R or comparable to forecast performance, score which accounts are most likely to buy or expand, and test what is actually driving results.
• Healthcare, Health IT, life sciences or pharmaceutical data experience, and familiarity with long, relationship-led enterprise sales cycles.
• Experience joining CRM data to product and ERP or financial systems (NetSuite or comparable) for holistic customer health reporting.
• Experience with modern data platforms and transformation tooling (e.g. Salesforce Data Cloud, Databricks, Snowflake).

Work Locations and Remote Policy

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed.

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surescripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

Compensation and Benefits

We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits. At Surescripts, base pay is one part of our Total Rewards Package (which may also include bonus, benefits etc.) and is determined within a range.

• Base pay range: $153,300 - $187,300 per year. Your base pay may vary within or outside of this range depending on a number of factors, including (but not limited to) your qualifications, skills, experience, and location.
• Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting.
• To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

Physical and Mental Requirements

• Attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation.
• Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Equal Employment Opportunity & Diversity, Inclusion, and Accessibility

Surescripts is proud to be an Equal Employment Opportunity and Affifirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.

Identity Verification and Eligibility

Surescripts participates in identity verification, including initial and ongoing re-verifications as determined by company policy. Continued employment eligibility is contingent upon successfully completing these verification requirements in accordance with company standards.

Know Your Rights: Workplace Discrimination is Illegal | Pay Transparency Surescripts participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.