Manager, Colleague Relations (Omnicare)

9025 CVS Shared Services Resources LLC; Connecticut; Hybrid; USD 54,000 - 146,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement savings

Job summary

CVS Health is seeking an experienced Employee Relations professional to support Omnicare operations. This full-time role focuses on complex policy development, investigations, performance guidance, and engagement initiatives across 6,000 colleagues during a major transformation.

Responsibilities include handling workplace issues, conducting investigations, advising managers on disciplinary actions, and implementing communication strategies to improve engagement.

Qualifications

• 5+ years in Colleague/Employee Relations, Investigations, Human Resources, or a combination of relevant experience.
• Experience developing policies and procedures compliant with laws and regulations.
• Ability to conduct investigations, provide guidance on performance and disciplinary actions.

Responsibilities

• Develops complex policies and procedures related to employee relations and compliance.
• Acts as point of contact for employees on workplace issues and concerns.
• Conducts investigations and recommends actions to address conflicts.
• Supports managers in performance management and disciplinary processes.
• Implements employee communication and engagement initiatives.

Skills

Employee relations

Investigations

HR policies

Communication

Education

Bachelor's degree

Job description

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.

At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Omnicare is a leading provider of pharmacy services to long-term care facilities nationwide, supporting skilled nursing facilities, assisted living communities, and other institutional care settings. Following the sale of Omnicare by CVS Health, this role will support Omnicare and its continued operations as an independent, standalone organization. Candidates should be aware that this role will not remain within CVS Health following the transaction and be supporting approximately 6,000 colleagues. The individual hired into this role will be employed by Omnicare and will contribute to shaping the future of our organization during this exciting period of growth and transformation.

Coordinates employee relations programs to ensure compliance with policies and practices. Develops and implements policies and procedures, including grievance procedures and exit interviews. Researches and responds to employee questions, concerns and grievances. Maintains employee relations records.

Primary Job Duties & Responsibilities

Develops complex policies and procedures related to employee relations, ensuring compliance with applicable laws and regulations. Under minimal supervision, serves as a point of contact for employees regarding workplace issues, conflicts, and concerns. Conducts investigations, gathers relevant information, and recommends appropriate actions to address conflicts. Supports managers in effectively managing employee performance, including providing guidance on performance improvement plans, disciplinary actions, and termination processes. Develops and implements employee communication strategies to foster open and transparent communication. Implements initiatives to enhance employee engagement and satisfaction by collaborating with HR and management to develop and execute employee recognition programs, employee surveys, and other engagement initiatives. Delivers guidance and support to employees facing personal or professional challenges by connecting employees with appropriate resources, such as Employee Assistance Programs (EAP), counseling services, or wellness programs. Coaches more junior colleagues in techniques, processes, and responsibilities. Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Required Qualifications

5+ years in Colleague/Employee Relations, Investigations, Human Resources, or a combination of relevant experience.

Preferred Qualifications

Adept at problem solving and decision making skills Adept at collaboration and teamwork Society for Human Resource Management (SHRM) Certified Professional preferred.

Education

Bachelor's degree preferred, specialized training/relevant professional qualification or equal years of working experience may be considered.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $54,300.00 - $145,860.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future

Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

• We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
• This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/02/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Our Work Experience

is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.