Manager, Club Technology

Planet Fitness; United States Virgin Islands; Hybrid; USD 140,000 - 165,000; Full time

Benefits offered by this job

401(k) plan

Annual bonus

Employee stock purchase plan

Tuition reimbursement

Paid parental leave

Healthcare coverage

Job summary

Planet Fitness is seeking a Manager, Club Technology to lead strategy, delivery, and continuous improvement of technology that powers our club operations. You will partner with Product, Engineering, Operations, franchisees, and vendors to deliver reliable, secure, and scalable solutions that enhance member experiences and simplify operations.

The role requires leadership of cross-functional teams, an in-depth SDLC understanding, and experience with POS and payment systems across multi-location

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years leading complex cross-functional technology programs.
• Experience managing technology roadmaps, releases, and integrations.
• Knowledge of POS systems, payment technologies, back-office applications, and multi-location environments.
• Experience in retail/franchise/hospitality/fitness or consumer-facing environments.

Responsibilities

• Lead planning, delivery, and continuous improvement of club technology platforms and solutions.
• Manage technology roadmaps, releases, budgets, risks, and dependencies.
• Collaborate with Operations, Product, Engineering, Infrastructure, Security, Finance, and Franchisees.
• Drive design and implementation of in-club tech to improve member experience and operations.

Skills

Leadership

Cross-functional teamwork

Agile methodologies

SDLC

Vendor management

Communication skills

Project management

Stakeholder management

International exposure

Certifications (PMP/CSM/SAFe)

Education

Bachelor's degree or equivalent

Tools

POS systems

Payment technologies

Back-office apps

Enterprise applications

Job description

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the world by number of members and locations. As of March 31, 2026, Planet Fitness had approximately 21.5 million members and 2,909 clubs in all 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, Australia and Spain. The Company’s mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. Approximately 90% of Planet Fitness clubs are owned and operated by independent business owners.

At Planet Fitness, our unique mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we’re proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation® philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we’ve helped millions of people in their fitness journey and revolutionized the industry along the way. And we’re just getting started!

The Manager, Club Technology is responsible for the strategy, delivery, support, and continuous improvement of technology solutions that power Planet Fitness club operations. This role partners closely with Product, Engineering, Operations, franchisees, and third-party vendors to deliver reliable, secure, and scalable technology solutions that enhance member experiences, simplify operations, and support business growth.

The Manager, Club Technology leads cross-functional and matrixed teams across multiple programs and disciplines, providing oversight of club technology platforms, system integrations, and enterprise technology initiatives. This role serves as a key liaison between business and technical stakeholders, ensuring technology solutions align with operational priorities, franchisee needs, and long-term business objectives.

This role follows a hybrid schedule and requires regular, in-person work at our Boston, MA or Hampton, NH office. Our hybrid model is M/T/W in office and TH/F are optional work-from-home. Candidates must reside within commuting distance of one of these locations. Fully remote work is not available for this role.

Technology Strategy & Solution Delivery

• Leads the planning, delivery, and continuous improvement of club technology platforms and associated solutions supporting club operations.
• Partners with Product and Engineering teams to develop and execute technology roadmaps aligned with business priorities, franchisee needs, and operational requirements.
• Drives the design, development, and deployment of club technology solutions, including initiatives supporting international growth.
• Serves as a subject matter expert for assigned systems, integrations, and club technology platforms.
• Ensures solutions are reliable, secure, scalable, and aligned with enterprise architecture standards and industry best practices.

Program & Portfolio Management

• Leads complex technology programs from planning through implementation and ongoing support.
• Manages program schedules, budgets, risks, dependencies, and enterprise release planning activities.
• Ensures programs adhere to Systems Development Life Cycle (SDLC) standards, governance requirements, and compliance expectations.
• Promotes visibility into program roadmaps, priorities, and technical backlogs to ensure alignment across teams.
• Provides executive updates, escalation management, and recommendations to support informed decision-making.

Cross-Functional Partnership & Stakeholder Management

• Partners closely with Operations to ensure club and franchisee needs are represented in technology roadmaps and solution design.
• Collaborates with Product, Engineering, Infrastructure, Security, Finance, and Operations teams to align priorities and deliver business outcomes.
• Builds and manages relationships with franchisees, vendors, and technology partners to support successful solution delivery and adoption.
• Serves as a primary point of contact for technology initiatives impacting club operations and franchisee experience.
• Facilitates stakeholder engagement, requirements gathering, communication, and decision-making throughout the project lifecycle.

Operational Excellence & Continuous Improvement

• Leads the design and implementation of in-club technology solutions that enhance member experiences, improve profitability, and simplify operations.
• Drives continuous improvement initiatives that enhance system performance, operational efficiency, and user experience.
• Supports release readiness, deployment planning, issue resolution, and post-implementation reviews across distributed locations.
• Establishes and monitors performance measures to evaluate solution effectiveness and identify optimization opportunities.
• Fosters accountability, collaboration, and ownership across cross-functional project teams.
• Bachelor's degree, or equivalent work experience, required
• 5+ years of experience leading complex cross-functional technology programs, initiatives, or business systems projects
• Experience managing technology roadmaps, releases, integrations, and enterprise-wide system implementations
• Knowledge of POS systems, payment technologies, back-office applications, and multi-location operational environments
• Experience supporting technology deployments across retail, franchise, hospitality, fitness, restaurant, or other consumer-facing environments
• Experience managing vendor relationships, technology partners, and third-party service providers
• Strong understanding of software development methodologies, SDLC practices, system integrations, software testing, and enterprise applications
• Working knowledge of Agile methodologies and experience leading matrixed teams.
• Exposure to international technology initiatives, franchisee environments, or global stakeholder groups preferred
• PMP, CSM, SAFe, or similar certifications preferred
• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives
• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization
• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally
• Creative, progressive, thought leadership with the ability to influence at all levels of the organization
• Excellent leadership skills including the ability to build teams, motivate, guide, and mentor
• Dedicated learner with a natural curiosity for consistent growth
• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment
• Cooperative team player with an upbeat, positive, “can-do” attitude!

Planet Fitness cares about you and your well-being. We offer a comprehensive benefits package to eligible employees which includes the core medical, dental, vision, life and disability as well as supplemental accident, hospital and critical illness coverage options. In addition, we are proud to offer eligible employees a generous time off program (including volunteer time), childcare reimbursement, paid parental leave, pet care reimbursement, tuition reimbursement, free Black Card membership, learning and development programs and a whole host of engagement activities. We offer a 401(k) Plan with safe harbor employer matching and an employee stock purchase plan. This role is also eligible to participate in an annual corporate bonus incentive program based on company financial and personal performance.

Annual Base Salary Range $140,000-$165,000