Manager, Cloud Engineering & Operations

SS8 Networks, Inc.; Milpitas (CA); Hybrid; USD 175,000 - 210,000; Full time

Benefits offered by this job

Bonus program

Medical, dental, vision

401(k) with company match

Paid time off

Job summary

SS8 Networks, Inc. seeks an experienced Manager, Cloud Engineering & Operations to lead architecture, engineering, deployment, and ongoing optimization of cloud-native infrastructure.

This hands-on leadership role includes managing a team responsible for reliable, secure, scalable systems across public, private, hybrid, and air-gapped environments. The candidate will drive DevOps/SRE practices, establish operational ownership, and ensure strong security, reliability, and performance.

Qualifications

• 10+ years of experience in cloud infrastructure, platform engineering, software engineering, distributed systems, DevOps, SRE, or Cloud Operations.
• 5+ years of engineering management or significant technical leadership experience.
• Demonstrated ability to lead engineers while remaining technically engaged and hands-on when needed.
• Experience owning production infrastructure and mission-critical services.
• Strong architecture and design experience with large-scale distributed systems, including Kubernetes and container platforms.
• Experience with Infrastructure as Code, automated provisioning, and CI/CD pipelines.
• Strong knowledge of Linux, networking, compute, storage, databases, and distributed infrastructure.
• Experience implementing observability, monitoring, logging, alerting, and telemetry platforms.
• Strong production incident-management and troubleshooting experience, including high availability, fault tolerance, disaster recovery, and capacity planning.
• Experience with at least one major cloud platform (AWS, Azure, GCP, or OCI).
• Strong understanding of cloud and infrastructure security principles and best practices.
• Ability to operate effectively across Engineering, Security, Product, Operations, and customer-facing teams.

Responsibilities

• Own the architecture, engineering strategy, and technical roadmap for cloud infrastructure and cloud-native platforms.
• Lead Cloud Operations for 24x7 availability, incident response, RCA, change management, and capacity/performance management.
• Drive DevOps and SRE practices including IaC, CI/CD, and automation of provisioning, monitoring, and remediation.
• Build comprehensive observability across infrastructure, platforms, and applications.
• Develop models for running SS8 products across multiple cloud environments and on-premises.
• Identify opportunities to bring AI and automation into Cloud Operations.

Skills

Cloud engineering

DevOps

SRE

Leadership

Architecture

Kubernetes

CI/CD

Security

Observability

Automation

Tools

Terraform

AWS

Azure

GCP

Kubernetes

Job description

As a leader in Lawful and Location Intelligence, SS8 helps make societies safer. Our commitment is to extract, analyze, and visualize the critical intelligence that gives law enforcement, intelligence agencies, and emergency services the real-time insights that help save lives. Our high performance, flexible, and future-proof solutions also enable mobile network operators to achieve regulatory compliance with minimum disruption, time, and cost. SS8 is trusted by the largest government agencies, communications providers, and systems integrators globally.

Overview

SS8 is seeking an experienced Manager, Cloud Engineering & Operations to lead the architecture, engineering, deployment, and continuous improvement of SS8's cloud and cloud-native infrastructure. This is a hands‑on technical leadership and people-management role with end-to-end accountability for both Cloud Engineering and Cloud Operations. You will lead a team responsible for building and operating highly available, secure, scalable, and resilient infrastructure supporting SS8's mission‑critical solutions across public, private, hybrid, sovereign, customer‑managed, and restricted or air‑gapped environments.

The ideal candidate is a player‑coach who combines strong people leadership with deep technical credibility and operational accountability — equally comfortable conducting an architecture review with senior engineers, leading a major production incident, reviewing operational KPIs, and discussing cloud strategy with executive leadership. You should be able to create a culture in which reliability, security, automation, and operational ownership are engineering responsibilities from day one, not activities that begin after development is complete.

What You'll Work On

• Owning the architecture, engineering strategy, and technical roadmap for SS8's cloud and cloud‑native infrastructure, including public/private/hybrid cloud, Kubernetes, distributed infrastructure, and disaster recovery.
• Establishing a disciplined Cloud Operations function covering 24x7 availability, incident response, root‑cause analysis, change management, and capacity/performance management.
• Driving DevOps and SRE practices across the organization, including Infrastructure as Code, CI/CD, and automation of provisioning, monitoring, and remediation.
• Building comprehensive observability across infrastructure, platforms, and applications — metrics, logging, tracing, and security telemetry
• Developing infrastructure and operational models that let SS8 products run consistently across AWS, Azure, GCP, OCI, private cloud, customer data centers, sovereign, and air‑gapped environments.
• Identifying opportunities to bring AI and automation into Cloud Operations, including intelligent alert correlation, automated triage, and anomaly detection.

Key Responsibilities

• Set technical direction and remain technically engaged through architecture reviews, design reviews, proof‑of‑concept work, and critical engineering initiatives — following the full lifecycle from architecture through build, automation, deployment, operation, monitoring, recovery, and continuous improvement.
• Define operational ownership across Cloud Engineering, Software Engineering, Support, Professional Services, and Security; establish SLIs, SLOs, and KPIs, and own measurable outcomes including platform availability and reliability, MTTD/MTTA/MTTR improvement, change failure rate, deployment consistency across customer environments, and reduction in customer‑impacting incidents.
• Build, lead, mentor, and develop a high‑performing Cloud Engineering & Operations team, including hiring, performance management, resource planning, and succession planning — with success measured in part by the team's growth, retention, and ability to independently own major elements of the platform.
• Partner with Security and Product teams to embed encryption, IAM, secrets/certificate management, hardening, and vulnerability management into engineering and operational processes, tracking security and vulnerability remediation as a core outcome.
• Establish proactive capacity planning and forecasting and optimize cloud consumption and cost without compromising reliability or performance.
• Partner with Product Management, Software Engineering, Security, QA, Professional Services, and Technical Program Management, translating requirements into cloud engineering priorities and communicating infrastructure strategy, operational risk, and major incidents to leadership — while ensuring new product releases launch with strong operational readiness and the overall cloud technology roadmap executes successfully.

Required Experience & Qualifications

• 10+ years of experience in cloud infrastructure, platform engineering, software engineering, distributed systems, DevOps, SRE, or Cloud Operations.
• 5+ years of engineering management or significant technical leadership experience.
• Demonstrated ability to lead engineers while remaining technically engaged and hands‑on when needed.
• .Experience owning production infrastructure and mission‑critical services.
• Strong architecture and design experience with large‑scale distributed systems, including Kubernetes and container platforms.
• Experience with Infrastructure as Code, automated provisioning, and CI/CD pipelines.
• Strong knowledge of Linux, networking, compute, storage, databases, and distributed infrastructure.
• Experience implementing observability, monitoring, logging, alerting, and telemetry platforms.
• Strong production incident‑management and troubleshooting experience, including high availability, fault tolerance, disaster recovery, and capacity planning.
• Experience with at least one major cloud platform (AWS, Azure, GCP, or OCI).
• Strong understanding of cloud and infrastructure security principles and best practices.
• Ability to operate effectively across Engineering, Security, Product, Operations, and customer‑facing teams.

Nice to Have

• Experience supportinggovernment or national‑security environments and air‑gapped deployments.
• Large‑scale data platforms, distributed databases, and real‑time data processing
• FedRAMP or comparable government compliance experience.
• AI infrastructure, LLM/RAG infrastructure, AI Ops, or intelligent operations experience.

Join a company where your ideas, expertise, and ambition can make a real difference.
At SS8, we’re committed to fostering a culture of collaboration, innovation, and continuous growth. Whether you're developing new solutions, supporting customers, or driving business success, you'll be part of a team that values your contributions and invests in your future.

The expected base salary range for this position is $175,000 - $210,000. Actual compensation will be determined based on the candidate's skills, experience, and qualifications. This role is also eligible to participate in SS8's corporate bonus program, subject to the terms of the applicable plan. We offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.

At SS8 Networks, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is Milpitas (Hybrid), meaning it will be performed [both from home and from an SS8 office on select days / from home], as determined by the business needs of the team.

SS8 does not accept unsolicited resumes from staffing agencies, search firms, or third parties. Any resumes submitted without a signed agreement in place will be considered the property of Company, and no fees will be paid if a candidate is hired as a result.

As set forth in SS8 Networks’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability.

A "recently separated veteran" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.