Manager, Clinical Utilization Management

HealthFirst; Tallahassee (FL); On-site; USD 103,000 - 149,000; Full time

Benefits offered by this job

Medical coverage

401k contributions

Job summary

HealthFirst is seeking a Manager of Utilization Management to provide daily oversight for Case Management teams including RNs, social workers, and coordinators. The role ensures high-quality, cost-effective allocation of member services, treatments, and resources across the health plan.

The Manager serves as a clinical resource for the care management team and external providers. Knowledge of CMS, NYSDOH, or MLTCP regulations, plus supervisory experience, are essential.

Qualifications

• Leader with supervisory/management experience.
• Experience in managed care, case management, and discharge planning.
• Knowledge of CMS/NYSDOH/MLTCP regulations governing medical management.
• Proficient in MS Office suite and basic reporting tools.
• Experience in utilization management including preauthorization of services.
• Knowledge of QM/reporting requirements to state and federal agencies.

Responsibilities

• Oversees utilization management functions including pre-certification, concurrent review, referrals, and plan services.
• Provides ongoing feedback and coaching; conducts annual performance reviews; collaborates with medical staff to obtain information for complex clinical decisions.
• Documents utilization management activities and rationale in EMR systems.
• Acts as a clinical resource for the multidisciplinary care team to maximize quality and control costs.
• Allocates, monitors, and delegates workloads while improving team productivity.

Skills

Strong leadership

Decision making

Communication

Healthcare knowledge

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Access

Adobe

Visio

Project

Job description

Position Summary: The Manager of Utilization Management provides daily oversight for Case Management teams (which includes RN’s, Social Workers, and Coordinators). The Manager of Utilization Management is responsible for ensuring high quality, cost-effective, and appropriate allocation of member services, treatments, and resources. The Manager of Utilization Management serves as a resource to Healthfirst’s care management team, members, and outside medical providers.

• Oversees utilization management functions which include timely authorizations related to pre-certification, concurrent review, referrals, and other plan services.
• Provides ongoing feedback and coaching; conducts annual performance reviews; Collaborates with medical staff and reviews medical charts to obtain additional information required for appropriate utilization management and to solve complex clinical problems.
• Properly documents utilization management activities and rationale for all decisions in electronic medical records systems.
• Functions as a clinical resource for the multi-disciplinary care team on an ongoing basis in order to maximize the quality of patient care while achieving effective medical cost management.
• Excellent communication, time management, critical thinking, and problem solving skills.
• Supervisory, training, or management experience.
• Experience in managed care, case management, identifying alternative care options, and discharge planning across a variety of treatment settings for high risk, complex populations.
• Knowledge of Centers for Medicare & Medicaid Services (CMS), New York State Department of Health (NYSDOH), or MLTCP regulations governing medical management in managed care.
• Intermediate Microsoft Word, Excel, Outlook, Powerpoint, Access, Adobe, Visio, and Project skills.
• Work experience in managed care or healthcare industry in utilization management including preauthorization of outpatient or inpatient services.
• Knowledge of utilization management/quality management case philosophies and reporting requirements to NY state and federal agencies.
• Ability to allocate, monitor, and control resources while delegating and monitoring workloads.
• Ability to work in a fast-paced environment while building and enhancing team productivity.

Compliance & Regulatory Responsibilities:

The Manager is responsible for ensuring regulatory compliance with CMS, DOH, internal, and other relevant rules.

HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services, LLC.

Greater New York City Area (NY, NJ, CT residents): $103,400 - $149,430

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.