Manager Clinical Services

Acadia Healthcare; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Acadia Healthcare in Memphis, TN is seeking a seasoned Behavioral Health Services Director to plan, coordinate and oversee clinical services across the facility. You will drive quality, access and patient safety while leading multidisciplinary teams.

You will review performance metrics, develop improvement plans, manage staff, ensure compliance with accreditation and funding standards, and represent Acadia in community meetings. A master’s degree and several years of supervision are required.

Qualifications

• Master’s degree in psychology, social work, counseling, or psychiatric nursing.
• Five+ years of behavioral health clinical experience with SMI/SED/DD/SUD.
• Three+ years of supervision experience.
• Three+ years in management or utilization management.
• Full licensure in LLP/LP, LPC, LMSW, NP/RN; CPR and de‑escalation certification.

Responsibilities

• Oversee clinical operations across assigned areas.
• Monitor and improve clinical services, treatment, and access.
• Review performance data and develop improvement plans.
• Manage staff: hiring, development, performance management and communication.
• Develop and implement behavioral health processes, procedures and policies.
• Participate in planning and reporting cycles; represent the company in the community.
• Collaborate with colleagues to foster a cooperative work environment.
• Ensure compliance with accreditation standards and funding/licensing requirements.
• Prioritize patient safety and address complaints to resolve issues.

Skills

Clinical leadership

Supervision

Utilization management

Education

Master’s degree in psychology, social work, counseling, or psychiatric nursing

Job description

Purpose Statement

Plan, implement and coordinate the clinical services offered by the facility.

Essential Functions

• Provide oversight and support to all clinical operations in areas assigned.
• Provide oversight and monitor clinical services as it relates to service provision, treatment and access.
• Review and analyze clinical and operational performance results. Develop plans for improvement as needed.
• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Develop and implement behavioral health processes, procedures and policies across programs.
• Participate in daily, weekly, monthly and annual planning and reporting processes as appropriate.
• Represent the company at meetings in the community.
• Collaborate with other company employees to foster and promote a cooperative work environment.
• Support compliance by adherence to accreditation standards as well as standards of funding agencies and licensing boards.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

Other Functions

• Perform other functions and tasks as assigned

Education/Experience/Skill Requirements

• Master’s Degree in Psychology, Social Work, Counseling or Psychiatric Nursing required.
• Five or more years’ experience in behavioral health services with clinical experience with all target populations (SMI, SED, DD, SUD) required.
• Three or more years’ supervision experience required.
• Management or administration experience and/or three years work experience in Utilization Management required.

Licenses/Designations/Certifications

• Meet DWMHA credentialing requirements for professional practice Masters Level licensed behavioral health professional as QMHP (Qualified Mental Health Professional) CMHP (Child Mental Health Professional), and QMRP.
• Must possess a full license in one of the following disciplines: LLP/LP, LPC, LMSW, NP/RN.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.