Manager Clinical Services

Harboroaks; Germantown (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Harboroaks seeks a seasoned leader to oversee clinical operations across behavioral health services in Germantown, TN. The role emphasizes oversight of treatment access, staff supervision and program development to service diverse populations.

You will monitor performance, implement process improvements, and ensure compliance with accreditation and funding standards while maintaining a patient-centered, empathetic approach.

Qualifications

• Master’s degree in psychology, social work, counseling or psychiatric nursing is required.
• Five+ years of behavioral health experience with clinical work across SMI/SED/DD/SUD.
• Three+ years of supervision and three years in utilization management or management/administration.

Responsibilities

• Provide oversight and support to all clinical operations in areas assigned.
• Monitor clinical services as it relates to service provision, treatment and access.
• Review and analyze clinical and operational performance results and develop improvement plans.
• Provide staff management including hiring, development, training and performance management.
• Develop and implement behavioral health processes, procedures and policies across programs.
• Participate in planning and reporting processes and represent the company at community meetings.
• Collaborate with staff to foster a cooperative work environment and ensure compliance with accreditation and funding standards.
• Maintain patient safety as a top priority and address complaints professionally.

Skills

Clinical supervision

Behavioral health experience

Utilization management

Staff management

Education

Master's degree in psychology, social work, counseling or psychiatric nursing

Job description

Overview

PURPOSE STATEMENT:

Plan, implement and coordinate the clinical services offered by the facility.

Responsibilities

ESSENTIAL FUNCTIONS:

• Provide oversight and support to all clinical operations in areas assigned.
• Provide oversight and monitor clinical services as it relates to service provision, treatment and access.
• Review and analyze clinical and operational performance results. Develop plans for improvement as needed.
• Provide staff management to including hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• Develop and implement behavioral health processes, procedures and policies across programs.
• Participate in daily, weekly, monthly and annual planning and reporting processes as appropriate.
• Represent the company at meetings in the community.
• Collaborate with other company employees to foster and promote a cooperative work environment.
• Support compliance by adherence to accreditation standards as well as standards of funding agencies and licensing boards.
• Demonstrate a positive, empathetic and professional attitude towards customers always. When patient needs are not met, acknowledge and work to resolve complaints. Recognize that patient safety is a top priority.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned

Qualifications

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• Master's Degree in Psychology, Social Work, Counseling or Psychiatric Nursing required.
• Five or more years' experience in behavioral health services with clinical experience with all target populations (SMI, SED, DD, SUD) required.
• Three or more years' supervision experience required.
• Management or administration experience and/or three years work experience in Utilization Management required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Meet DWMHA credentialing requirements for professional practice Masters Level licensed behavioral health professional as QMHP (Qualified Mental Health Professional) CMHP (Child Mental Health Professional), and QMRP.
• Must possess a full license in one of the following disciplines: LLP/LP, LPC, LMSW, NP/RN.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws.