Manager Clinical Services

CommonSpirit Health; Chandler (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Dignity Health at Home is seeking a Manager, Clinical Services to oversee coordination, continuity, and quality of clinical care per a physician-approved plan. You will ensure documentation compliance and act as a clinical resource for staff and external customers.

Responsibilities include EMR documentation in Homecare Homebase, staff leadership, case conferences, and referrals. Requires active RN license (BSN preferred) or licensed therapist, CPR/BLS, and 2 years home care/hospice experience.

Qualifications

• RN license required or Therapist license in good standing.
• CPR/BLS certification current.
• 2 years of home care or hospice experience; hospital nursing preferred.
• Strong clinical skills and knowledge of home care regulations.
• Excellent written and verbal communication skills.
• Ability to work with a multidisciplinary team.
• Demonstrated leadership and supervisory abilities.

Responsibilities

• Operate with limited supervision following organizational guidelines.
• Promote and support departmental and organizational decisions.
• Act as a Clinical Educator when needed.
• Document patient interactions, assessments, and care plans in EMR (Homecare Homebase).
• Train and mentor clinical staff in EMR documentation practices.
• Participate in case conferences and in-service training.
• Ensure accurate and timely client care in compliance with regulations.
• Oversee staffing, recruitment, retention, and performance management.
• Set staff goals and drive continuous improvement through coaching.
• Ensure clinical documentation meets standards and requirements.
• Oversee referral intake and ensure timely assessment visits.
• Contact physicians for service orders and manage documentation reviews.
• May perform patient visits as requested.

Skills

Leadership

Clinical education

Communication skills

EMR documentation

Team collaboration

Education

RN license

Therapist license (in good standing)

Tools

Homecare Homebase

Job description

Job Summary and Responsibilities

This position is eligible for a $10,000 Sign on Bonus.

At Dignity Health at Home, we strive to embody our mission of delivering hope and healing to those we serve. As a Manager, Clinical Services you will contribute to the delivery of high quality care by ensuring the coordination, continuity, and quality of clinical care follows a physician’s approved plan of treatment. The Manager, Clinical Services facilitates the completion of documentation to comply with regulatory, operational and financial requirements and acts as a clinical resource to internal and external customers.

• Independent Work: Operate with limited supervision, adhering to organizational guidelines and policies.
• Leadership Support: Promote and support departmental and organizational decisions.
• Clinical Education: Act as a Clinical Educator when needed.
• EMR Utilization: Utilize Homecare Homebase to accurately document patient interactions, assessments, and care plans, ensuring compliance with organizational policies and regulatory standards. Train and mentor clinical staff in effective EMR documentation practices to optimize workflow efficiency and enhance patient care.
• Team Collaboration: Participate in case conferences and in-service training.
• Quality Care Oversight: Direct the delivery of accurate and timely client care in compliance with regulations.
• Staff Management: Ensure appropriate staffing, participate in recruitment and retention, and manage employee performance.
• Performance Excellence: Establish goals for staff while fostering continuous improvement through coaching and feedback.
• Documentation Compliance: Ensure clinical documentation meets all standards and requirements.
• Referral Management: Oversee referral intake and ensure timely assessment visits for patients.
• Physician Communication: Contact physicians for service orders and manage documentation reviews.
• Patient Visits: May perform patient visits as requested by management.

Job Requirements

• Current RN license (BSN preferred) or Therapist in good standing.
• CPR or BLS certification (current).
• Two years of home care or hospice experience; one year in hospital nursing preferred.
• Strong clinical skills and understanding of home care regulations.
• Excellent written and verbal communication skills.
• Ability to work collaboratively within a multidisciplinary team.
• Demonstrated leadership and supervisory skills, with attention to detail and organizational abilities.

Where You'll Work

Dignity Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.