Manager Clinical Operations II - FSP

Fortrea; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Fortrea is seeking a capable supervisor to oversee a team of 20 direct reports within PI MS. You will conduct performance reviews, manage PMD/IDP, address performance issues, and align management strategies with leadership to drive quality and client outcomes.

Responsibilities include regulatory training oversight, onboarding new staff, escalation handling, maintaining training records, collaboration with sponsor and QA, and ensuring adherence to contracts and project plans.

Qualifications

• Bachelor’s degree in life sciences or related field (or equivalent experience).
• 5+ years direct clinical research experience or equivalent.
• Experience supervising direct reports and managing performance (PMD/IDP).

Responsibilities

• Oversee 20 direct reports and conduct annual performance reviews.
• Ensure regulatory training is executed and understood; escalate issues as needed.
• Maintain training records and ensure compliance with the training matrix.

Skills

Leadership

Project management

Communication

Education

Bachelor’s degree in life sciences or related field

Job description

Job Overview:

• Responsible for the supervision of assigned direct reports within PI MS. Responsible for detailed performance review and management of assigned direct reports including Annual Performance Management and Development (PMD) and Individual Development Plan (IDP). Responsible for appropriate management and resolution of performance issues. Effectively communicate management strategies, policies, and procedures in conjunction with leadership teams. Develop and maintain effective relationships with the management team to manage assigned staff in a matrix environment. Maintain good working relationships with internal and external clients to ensure opportunity for acquiring additional new business.

Summary of Responsibilities:

• Has regulatory oversight of direct reports by ensuring regulatory training is executed, understood and implemented.
• Escalate issues and follow them till proper resolution.
• Ensures training record compliance with training matrix and ensures training records are up to date.
• Provide input to relevant SOPs and standard plans/templates when applicable.
• Assist with coordination and implementation of on-boarding of new direct reports ensuring GCT training before study-related activities begins.
• Hold staff accountable for issue escalation to the management team, the sponsor and QA, as appropriate and determine regional implications for corrective action plans.
• Hold staff accountable for quality and compliance with project plan and adherence to contract obligations.
• Coach staff to own effective Investigator relations and Investigator oversight when applicable.
• Report status of assigned workload of direct reports and ensure allocation reports are updated.
• Perform weekly review of direct report billable hours and utilization (in context of project allocation, supply and demand); escape of outliers and assists management team for mitigation.
• Adheres to global tools for monitoring and utilization forecasting.
• Assist with staff recruitment using screening and interviewing - Financial authority in accordance with current signature approval matrix.
• Accountable for expense management, expense report approval and compliance with Travel Policy of direct reports.
• Liaise with internal and external customers in relevant process improvement initiatives.
• Encourages use of standardized processes and tools in alignment with associated policies to ensure efficiency and productivity.
• Support the company/department processes (e.g., Quality Control Visits) - Identify, develop, and implement measures to improve the efficiency of the department.
• Responsible for staff time management, PTO and salary reviews.
• Might be requested to work in a client facing environment.
• All other duties as needed or assigned.
• People Responsibilities: 20 Direct Reports.

Qualifications (Minimum Required):

• University/college degree (life science preferred) or certification in a related allied health profession from an appropriately accredited institution (e.g., nursing certification, medical or laboratory).
• Fortrea may consider relevant and equivalent experience in lieu of educational requirements.

Experience (Minimum Required):

• 5 years direct Clinical research experience or combined with other relevant experience (i.e., worked as a Clinical Team Leader/Project Manager at a Pharma company or CRO).
• Individual proficiency with managing direct reports or an equivalent combination of education and experience to successfully perform the key responsibilities of the job.

Learn more about our EEO & Accommodations request here.