Manager Clinic Practice Operations - Pediatric Primary Care

Advocate Health Care; Two Rivers (WI); On-site; USD 61,000 - 91,000; Full time

Benefits offered by this job

Base salary

Shift pay

Incentives

Annual raises

Paid time off

Health benefits

FSAs

Adoption assistance

401(k) match

Education support

Job summary

Advocate Health Care in Wisconsin seeks a senior administrator to oversee three clinic locations (De Pere, Marinette, Two Rivers) and guide daily operations, staffing, and patient service quality. You will coordinate scheduling, billing, and clinical support while partnering with corporate teams to drive performance and patient satisfaction.

The role requires a Bachelor's in Health Care Administration or related field and 5+ years in clinic management, including supervision and budget oversight.

Qualifications

• Demonstrated leadership skills including project management and process improvement.
• Strong communication and organizational abilities.
• Experience in clinic management and health care operations.

Responsibilities

• Oversees and ensures efficient clinic operations across multiple locations.
• Manages scheduling, registration, accounts receivable, health information, and clinical services.
• Partners with corporate departments to assure quality patient services and satisfaction.
• Leads provider relations, orientation, follow-up support, and conflict resolution.
• Monitors budgets, develops policies, and ensures regulatory compliance.
• Supervises staff: interviewing, hiring, evaluations, and morale.

Skills

Leadership

Project management

Process improvement

Problem solving

Decision making

Prioritization

Delegation

Team building

Customer service

Conflict resolution

Communication

Organizational skills

Physician relations

Education

Bachelor's in Health Care Administration

Tools

Microsoft Office

Job description

Department: 09120 AMG Medical Office Building - General Administration Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Typical schedule will be Monday-Friday, 8 AM-5 PM Scope includes three practice locations: De Pere, Marinette, and Two Rivers Pay Range: $44.15 - $66.25

Major Responsibilities: Oversees and ensures efficient clinic operations, ensuring a high level of productivity and providing operational and technical direction. Continually monitors the functioning of the clinic(s), resolves problems, and revises operations as needed. Oversees all functions of the clinics including but not limited to scheduling, registration, account receivable, health information, provider recruitment, imaging, laboratory and/or clinical services. Serves as a liaison to corporate departments that provide and/or support these services. Partners with other market departments and leaders to assure quality patient services and overall patient satisfaction. Responsible for resolution of any patient concerns, complaints and/or problems. Supports the organization's mission, vision, values and strategic initiatives. Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved. Establishes and maintains effective communication and working relationships with physicians and advanced practice professionals. Responsible for all provider relations to include practice management, orientation, follow up support, and problem resolution. Participates in community activities and in the development, implementation, and evaluation of business and market growth plans. Develops and administers policies and procedures to accomplish department-specific and organizational initiatives. Ensures compliance with all applicable local, state, and federal regulations and guidelines. Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale. Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives. Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations and laws applicable to the organization's business.

Licensure, Registration, and/or Certification Required: None Required. Education Required: Bachelor's Degree (or equivalent knowledge) in Health Care Administration or related field. Experience Required: Typically requires 5 years of experience in a health care facility that includes experience and knowledge in medical practice and clinic management, clinic operational structure systems and clinic policies, procedures and processes. Includes 1 year of supervisory experience in managing staff, and monitoring the budget and resources. Knowledge, Skills & Abilities Required: Demonstrated leadership skills including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution. Excellent interpersonal, communication, and organizational skills. Ability to successfully and positively interact with physicians and employees at all levels throughout the organization and the public. Intermediate computer skills including experience in using computer applications in a medical practice setting.

Physical Requirements and Working Conditions: Generally exposed to a normal office environment. Position requires travel between clinic sites; therefore will be exposed to road and weather conditions. Operates all equipment necessary to perform the job. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It's offering more sites of care than any other health system in the Midwest. But there's a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we'll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care