Manager, Clinic Operations - Monticello

Mercy Cedar Rapids; Monticello (MN); Presencial; USD 65.000 - 95.000; Jornada completa

Descripción de la vacante

Mercy Cedar Rapids is seeking a Clinic Manager to lead a multi-provider clinic with extended hours, ensuring efficient operations and quality patient care. You will oversee payroll, staffing, and performance improvement initiatives while coordinating with the Director and HR.

The role requires strong administrative experience in healthcare, knowledge of regulatory requirements, and proficiency with the EPIC system. This on-site position offers growth and collaboration across sites.

Formación

• Knowledge of health care administration practices, including financial statement review, budget and capital expenditure processes.
• Strong skills in planning, organizing, delegating and supervising.
• Ability to communicate with individuals at all levels of the organization.
• Possess general understanding of Medicare, Medicaid, managed care and other third party payor’s guidelines.
• Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all customers.
• Achieve Epic super user status by completing necessary requirements.

Responsabilidades

• Provides management oversight of clinic with multiple providers including clinic with extended hours of operation.
• Resolves administrative issues and ensures compliance with regulations, policies and procedures in a timely manner.
• Prepares and monitors clinic payroll per policy. Oversees employees’ time card maintenance and absence requests.
• Maintains a quality improvement program in coordination with Director and other practice sites.
• Monitors compliance with marketing and patient satisfaction strategies.
• Reports practice performance to the Director, identifying operational efficiencies or areas for improvement.
• Coordinates and gathers statistics for the Director to prepare financial management and production reports.
• Works with Human Resources to select, orient and train staff.
• Prepares and participates in feedback with employees, including performance evaluations, corrective action and commendations, working with Human Resources as needed.
• Participates in projects pertaining to designated clinic/providers.
• Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects.
• Coordinates, educates and implements process workflow changes in the clinic.
• Facilitates and participates in all team and Quality Council meetings, assures the completion of minutes that document agenda items, discussion of staff concerns and identified action plans and outcomes.
• Attends all Clinic Manager meetings.
• Serves as a resource to staff and providers for questions and issues pertaining to the EPIC medical record.
• Oversees the reconciliation of petty cash with cash paid receipts, in accordance with policy.
• Attends management meetings.
• Reviews and updates orientation and educational materials for the department.
• Follows Mercy’s safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Conocimientos

Planning

Organizing

Delegation

Supervision

Communication

Regulatory knowledge

EPIC EMR

Educación

Bachelor's degree

High School diploma

Mandatory reporter training

Herramientas

EPIC EMR

Descripción del empleo

Work Shift

Day

Scheduled Weekly Hours

20

Summary

This job supports Mercy’s philosophy of patient centered care by leading and managing a physician’s clinic and establishing clinic goals and performance standards to reach positive patient outcomes.

Job Description

Job Duties

• Provides management oversight of clinic and with multiple providers including clinic with extended hours of operation.
• Resolves immediate issues in administrative areas (Information Services, Patient Billing, Human Resources) and ensures compliance with regulations, policies and procedures in a timely manner.
• Prepares and monitors clinic payroll per policy. Oversees employees’ time card maintenance and absence requests.
• Maintains a quality improvement program in coordination with Director and other practice sites.
• Monitors compliance with marketing and patient satisfaction strategies.
• Reports practice performance to the Director, identifying operational efficiencies or areas for improvement. Practice performance measures to be available for review with Director and providers as needed.
• Coordinates and gathers statistical information for the Director to prepare financial management and production reports.
• Works with Human Resources to select, orient and train staff. Oversees work assignments and training of employees. Ensures adequate staffing of the practice site supplementing with resource employes as needed.
• Prepares and participates in feedback with employees, including performance evaluations, corrective action and commendations, working with Human Resources as needed.
• Participates in projects pertaining to designated clinic/providers. Acts as a liaison for project planning and develops standards and competencies relating to implementation of such projects.
• Coordinates, educates and implements process workflow changes in the clinic.
• Facilitates and participates in all team and Quality Council meetings, assures the completion of minutes that document agenda items, discussion of staff concerns and identified action plans and outcomes. Attends all Clinic Manager meetings.
• Serves as a resource to staff and providers for questions and issues pertaining to the EPIC medical record.
• Oversees the reconciliation of petty cash with cash paid receipts, in accordance with policy.
• Attends management meetings.
• Reviews and updates orientation and educational materials for the department.
• Follows Mercy’s safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Knowledge, Skills and Abilities

• Knowledge of health care administration practices, including financial statement review, budget and capital expenditure processes for the clinic. Knowledge of a variety of operational metrics and indicators pertaining to the clinic and ancillary services.
• Strong skills in planning, organizing, delegating and supervising.
• Ability to communicate with and act as a resource for individuals at all levels of the organization ranging from providers, peers, clinical and non-clinical staff.
• Possess general understanding of Medicare, Medicaid, managed care and other third party payor’s guidelines.
• Knowledge of legal issues in all aspects of operations to ensure compliance with regulatory agencies and rights of all customers.
• Achieve Epic super user status by completing necessary requirements.

Professional Experience

• Four years administrative support or clinical experience in a healthcare setting required.

Education

• High School diploma required.Bachelor’s degree required orequivalent years ofhealthcare experience will be considered in lieu of a degree.

Licensure, Certification, Registration

• Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date.

Physical Requirements

Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently

Pay Rate Type

Salary

_ Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. _

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.