Manager, Client Services Engineering

07 CMG Strategy Co., LLC; Columbus (OH); On-site; USD 116,000 - 163,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k

Sick leave

Vacation time

Job summary

Chipotle Mexican Grill, Inc. is seeking a Manager, Client Services Engineering to lead the team responsible for our end-user computing and productivity platforms in Columbus. You will oversee collaboration tools and identity management, planning modern workplace tech initiatives to boost productivity.

You’ll manage a team to deliver secure, reliable technology and drive adoption of new features while partnering with IT and business groups to align with strategic goals and security requirements.

Qualifications

• Bachelor’s degree in information systems, CS, or related field.
• 8+ years technical experience and 2+ years of management experience.
• Strong understanding of end-user tech ecosystems including endpoint management and collaboration platforms.
• Experience leading Office 365 or device management transformations and change management.

Responsibilities

• Lead the Client Services Engineering team and set priorities for projects like software rollouts and collaboration platform enhancements.
• Ensure alignment with infrastructure strategy and digital workplace goals.
• Oversee endpoint management programs (Intune/Endpoint Manager, Windows Autopilot) and security updates.
• Develop and improve administration of productivity platforms (Office 365, Exchange Online, Teams, SharePoint).
• Drive feature adoption and optimize configurations for performance and security.
• Collaborate with HR, Facilities, and Information Security to align initiatives with business needs.
• Provide Tier-3 support for major incidents and plan changes with minimal disruption.
• Mentor team members in scripting/automation (PowerShell) and cloud service management.

Skills

Endpoint management

Collaboration platforms

Identity/directory services

Leadership

Change management

Education

Bachelor's Degree in Information Systems or CS

Master’s Degree or certifications (preferred)

Tools

Intune/Endpoint Manager

Windows Autopilot

PowerShell

Microsoft 365 Admin Center

Entra

Job description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Manager, Client Services Engineering leads the team responsible for Chipotle’s end-user computing environment and productivity platforms. In this role, you manage the engineers who design and support our corporate technology experience – including collaboration tools (Microsoft 365 suite, Teams, SharePoint), and identity/access management (Entra). You will plan and execute initiatives to modernize workplace technology (for example, improved device deployment automation, new collaboration features, or integrating AI tools like Microsoft Copilot) to enhance employee productivity and satisfaction. Your leadership ensures that Chipotle’s workforce has reliable, secure, and innovative technology at their fingertips, aligning with strategic goals of an exceptional employee digital experience and efficient IT operations.

LOCATION

This position will be based in our Columbus, OH office 4 days per week (with work from home on Friday). Remote work is not available for this role.

WHAT YOU’LL DO

• Manage the Client Services Engineering (Endpoint Engineering) team, setting priorities for ongoing projects such as software rollouts and enhancements to collaboration platforms.
• Ensure that team efforts are aligned with business needs and the infrastructure strategy (e.g., advancing digital workplace capabilities and automation).
• Oversee the enterprise endpoint management program: this involves managing tools for device configuration and policy enforcement (Intune/Endpoint Manager, Windows Autopilot, etc.), improving patch management and software distribution processes, and ensuring all corporate endpoints (PCs, Macs, mobile devices) are secure and up to date.
• Guide the administration and continuous improvement of corporate productivity and communication platforms (Office 365, Exchange Online, Teams, SharePoint).
• Drive the adoption of new features and optimize configurations for performance and security.
• Coordinate closely with the Client Services Support team and other IT groups on user-impacting issues and changes.
• When advanced support needs arise (e.g., widespread Outlook issues or a significant Teams outage), ensure your engineering team provides Tier-3 expertise to resolve the problem and communicate root causes/solutions.
• Similarly, plan change deployments (like a new software version or security setting) in conjunction with support and change management processes to minimize disruption.
• Mentor and develop the Client Services Engineering team members, fostering skills in modern endpoint engineering, scripting/automation (such as PowerShell for task automation), and cloud service management.
• Promote best practices for user experience design, security compliance (device encryption, data loss prevention on endpoints), and documentation of configurations.
• Evaluate team performance and provide feedback and training opportunities to build a versatile, high-performing team.

WHAT YOU’LL BRING TO THE TABLE

• Bachelor’s Degree (BA/BS) in Information Systems, Computer Science, or a comparable field.
• Preferred: Master’s Degree or relevant certifications (e.g. Microsoft 365 Certified: Enterprise Administrator, or ITIL Practitioner) preferred.
• 8+ years technical experience and 2+ years management experience.
• Comprehensive understanding of end-user technology ecosystems, including endpoint management, collaboration platforms, and identity/directory services.
• Your background might include leading an Office 365 or device management transformation, giving you insight into both technical and change management aspects of such projects.
• Demonstrated ability to manage and develop a technical team focused on user experience – you can set a vision for workplace technology, prioritize the team’s project portfolio (e.g., Windows 11 upgrades, new mobile device programs, enhancing video conferencing), and coordinate execution to deliver measurable improvements in employee productivity and satisfaction.
• A user‑centric and data‑informed approach: you gather feedback from end-users and support teams, monitor metrics (ticket trends, device health scores, adoption rates of tools), and use this data to guide enhancements or advocate for new solutions that address root causes of user pain points.
• Strong cross‑functional collaboration and influencing skills – you regularly interface with HR (for onboarding/offboarding processes), Facilities (for conference room tech), Information Security (for device compliance and data protection), and others, ensuring Client Services initiatives are aligned with broader business processes and security requirements.
• You can effectively make the case for necessary investments or changes to senior leadership by highlighting business benefits.
• Excellent communication and organizational change skills: you can translate technical changes into plain language for company‑wide announcements or training materials, and you know how to drive user adoption of new tools (via pilots, tutorials, champion user networks, etc.).
• You inspire confidence that the IT client engineering team is enabling everyone to do their best work with technology.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $116,000.00–$162,500.00. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education.

BENEFITS

• Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more.
• Visit https://jobs.chipotle.com/benefits for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices.

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people‑first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world‑class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply. Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact [e-mail] if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non‑accommodations related requests.

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit www.chipotle.com.