Manager client services coordinator

NTT Ltd.; Massachusetts; Remote; USD 75,000 - 139,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Employee assistance program

Flexible spending account or Health-sg

Job summary

NTT DATA is seeking a Global Client Manager to drive revenue growth across a portfolio of Global IP Network customers and new logos. You will own the commercial relationship from discovery through contract execution, coordinating with Sales Engineering, Product Management, and Finance.

The role requires 5+ years in B2B tech or telecom sales, experience selling IP transit or internet infrastructure, and strong CRM discipline.

Qualifications

• 5+ years of successful B2B technology or telecommunications sales experience.
• Experience selling network or Internet infrastructure services similar to IP Transit.
• Experience selling to Internet-centric organizations such as ISPs, CDNs, or cloud providers.

Responsibilities

• Drive profitable revenue growth across an assigned GIN customer portfolio and new logos.
• Own the commercial relationship from opportunity to contract execution and growth.
• Manage end-to-end sales cycle, forecast accurately in CRM, and coordinate with cross-functional teams.

Skills

Account management

New-business development

Consultative selling

Customer relationship

Opportunity management

Pipeline forecasting

Education

Bachelor's degree in Business/Marketing/Finance/Technology

Tools

Salesforce.com

Job description

Make an impact with NTT DATA

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

This position will join the Global IP Network (GIN) team at NTT. NTT's Global IP Network is one of the world's largest Tier 1 global IP backbones, spanning the Americas, Europe, Asia and Oceania on a single autonomous system number AS2914. As a top wholesale IP provider globally, our network has received many international recognitions, including Best Global Wholesale Carrier, Best North American Wholesale Carrier and Wholesale Operator of the Year, among others.

• The Global Client Manager (GCM) drives profitable revenue growth across an assigned portfolio of Global IP Network customers and targeted new-logo accounts. The GCM owns the commercial relationship from opportunity identification through contract execution and account growth, working with customers and internal teams to align solutions to business and technical requirements.
• Achieve or exceed assigned revenue and NIMRR targets through growth of existing accounts and acquisition of new customers.
• Develop and execute account and opportunity strategies across the GIN portfolio, identifying expansion and cross-sell opportunities aligned to customer needs.
• Build and maintain trusted relationships with commercial, technical, operational, and procurement stakeholders.
• Manage the end-to-end sales cycle, including discovery, solution alignment, proposal development, negotiation, contract execution, and handoff to delivery teams.
• Maintain a qualified pipeline, accurate opportunity data, and reliable forecasts in Salesforce or the designated CRM platform.
• Coordinate with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other teams to support successful customer outcomes.
• Maintain current knowledge of the GIN portfolio, competitive environment, relevant Internet infrastructure trends, and customer business models.

Qualifications

Bachelor's degree in Business, Marketing, Finance, Technology, or a related field preferred; Good understanding of the global Internet infrastructure market, with working knowledge of IP Transit, Ethernet transport, IPv4 addressing, DDoS protection, BGP, Internet routing concepts, and Autonomous System Numbers (ASNs).

Ability to use commonly available ASN and routing lookup tools and translate technical capabilities into clear customer value.

Strong commercial awareness, customer orientation, adaptability, and ability to rapidly develop knowledge of evolving technologies, markets and competitors.

Work Experience Required

• ~5+ years of successful B2B technology or telecommunications sales experience preferred.
• ~ Experience selling network, Internet infrastructure, telecommunications, or related services; IP Transit sales experience preferred.
• ~ Experience selling to Internet-centric organizations such as Internet Service Providers, CDNs, cloud and digital service providers, hosting providers, carriers, or other bandwidth-intensive customers is preferred.
• ~ Demonstrated success growing existing accounts, developing new business, and achieving or exceeding sales targets.
• ~ Experience managing complex technical and commercial sales cycles involving multiple stakeholders and cross-functional solution teams.
• ~ Proficiency with Salesforce.com or a comparable CRM platform and standard business productivity tools.

• Account management, new-business development, and consultative/value-based selling.
• Customer relationship, stakeholder, commercial negotiation, and opportunity management.
• Pipeline management, forecasting, CRM discipline, and management of multiple concurrent opportunities.
• Ability to work effectively across multiple time zones and with globally distributed internal and customer teams.
• Reports to the Director of Sales and works closely with Sales Engineering, Customer Solutions, Product Management, Operations, Finance, Legal, Order Management, and other relevant GIN and NTT DATA teams.
• Engages with customer stakeholders across commercial, technical, operational, and procurement functions.
• Ability to work outside standard local business hours when reasonably required to support global customers, negotiations, customer meetings, or business-critical activities.
• Approximately 25% travel, with additional travel based on customer and business requirements and subject to applicable local requirements.

NTT DATA provides a reasonable range of compensation for U.The starting pay range for this remote role is 75K-139K. This range reflects the minimum and maximum target compensation for the position across all US locations. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. NTT DATA is part of NTT Group, which invests over $3 billion each

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.