Manager, Client Services

ORION; Omaha (NE); Hybrid; USD 73,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision care

Disability coverage

401(k) with employer match

Parental leave

Job summary

Orion is seeking a Client Services Manager in a hybrid role based near a company office in Nebraska. You will lead the client services team, ensure exceptional advisor and client experiences, and drive business growth by strengthening relationships and coordinating cross-department activities.

The role requires strong leadership, a background in financial services, a Bachelor's degree, and at least 3 years of client-facing experience.

Qualifications

• Knowledge of the financial services industry and Orion processes.
• Ability to meet deadlines and manage competing priorities with urgency.
• Excellent interpersonal and communication skills for building relationships with team, clients, and stakeholders.
• Proven track record in client relationship management and delivering exceptional service.
• Professionalism, integrity, and confidentiality in client service.
• Minimum of a Bachelor's degree in business administration or related field.
• Minimum of 3 years of progressive client-facing experience at a high level.
• Orion Industry Certification to be obtained.
• Ability to own and manage relationships with stakeholders at all levels.

Responsibilities

• Actively manage team members to ensure an unparalleled advisor experience.
• Measure, document, and report performance metrics at team and individual level.
• Provide leadership and mentoring with accountability and development.
• Analyze team servicing effectiveness and recommend improvements.
• Ongoing coaching and performance reviews for team members.
• Interact with advisors/clients to resolve servicing concerns and strengthen relationships.
• Coordinate activities across sales, operations, product, and development.
• Manage vendor relationships for accuracy and ease of use.
• Ensure compliance with industry and Orion requirements across the team.
• Monitor client NPS, analyze feedback, and implement improvements.

Skills

Conflict Resolution

Cross-Functional Collaboration

Decision Making

Management Reporting

Performance Management

Project Management

Relationship Management

Risk Management

Strategic Thinking

Technical Proficiency

Education

Bachelor's degree in business administration

Job description

About this Opportunity:

As the Client Services Manager, you will lead our client services team. You will be responsible for ensuring exceptional client satisfaction, managing client relationships, and driving business growth. Their strong leadership skills, excellent communication, and ability to build and maintain relationships will be crucial in delivering high-quality client service and achieving our organizational goals. As we continue to evolve and live our Orion values, we are looking for someone to grow with us.

It is anticipated that an incumbent in this role will work as a Hybrid employee , with three (3) or more days each week required on-site at one of the listed office locations.

Candidates should be located within a commutable distance to an office. Internal candidates currently aligned to an Orion office location may be given preference; however, internal candidates with varying work arrangements may be considered based on experience and business needs. Work location is subject to change based on business needs.

In this role, you’ll get to:

• Actively manage team members to ensure an unparalleled advisor experience
• Measure, document, and report performance metrics at the team and individual level
• Provide leadership and mentoring to team members by ensuring accountability, continued training and professional development
• Analyze team servicing effectiveness and efficiency to make recommendations for continued improvements
• Ongoing coaching and review of team members performance
• Interact with advisors/clients to resolve servicing concerns, proactively strengthen servicing relationships with our advisors to help them grow their business and serve their clients
• Interact and partner effectively to coordinate business activities across departments including sales, operations, product, and development
• Manage vendor relationships to ensure accuracy and ease of use for Orion and its clients
• Ensure execution of all industry and Orion specific compliance requirements across the team
• Monitor client NPS scores, analyze feedback, and implement improvement initiatives to enhance the overall advisor and client experience.
• Stay updated with industry trends, emerging technologies, and best practices in client services to drive innovation and continuous improvement

We’re looking for talent who:

• Possess strong knowledge of financial services industry and Orion processes
• Works with a sense of urgency to meet deadlines and address competing priorities
• Has excellent interpersonal and communication skills, with the ability to build and maintain strong relationships with your team, clients, and internal stakeholders
• Possess a proven track record in client relationship management, with a focus on delivering exceptional customer service and driving client satisfaction
• Has a high level of professionalism, integrity, and ethical conduct, with a commitment to delivering exceptional service and maintaining client confidentiality
• Possess a minimum of a Bachelor’s degree in business administration or related field
• Has a minimum of 3 years experience of progressive experience client-facing roles at a high level
• Obtain Orion Industry Certification
• Owns and manages relationships with stakeholders directly and work effectively with people at all levels in an organization

#LI-AP1

#LI-Onsite

#LI-Hybrid

Recommended Skills: Conflict Resolution, Cross-Functional Collaboration, Decision Making, Management Reporting, Performance Management (PM), Project Management, Relationship Management, Risk Management, Strategic Thinking, Technical Proficiency

Salary Range:

$72,860.00 - $110,014.00

The pay listed in this posting indicates the estimated pay at the time of this posting; however, may vary depending on geographic location, job-related knowledge, skills, and experience. In addition, Orion offers a competitive benefits package which includes health, dental, vision, and disability coverage on day one, 401(k) plan with employer match, paid parentalleave, pet benefits including pawternity leave and pet insurance, student loan repayment and more.

About Us

At Orion, we achieve our best work when we support one another, staying personally accountable to each other and the clients we serve. We create a welcoming environment where everyone is respected, valued, and heard. Our commitment to create raving fans ensures we consistently exceed client expectations. Thinking differently is in our DNA—we innovate always , push boundaries, and reject the status quo to deliver transformative outcomes. Together, we support one another and see it through to success, driving our collective achievements and those of our clients.