Manager Client Services

Sedgwick; Columbus (OH); On-site; USD 80,000 - 85,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is seeking an experienced Client Services Manager to oversee accounts for national programs and drive client satisfaction. You will manage client relationships, coordinate pricing and reports, and educate clients on loss data drivers to optimize program costs.

Role requires eight years of related experience, including supervisory exposure, and a Bachelor's degree with a CPCU/AIC/ARM track or equivalent.

Qualifications

• Bachelor's degree preferred; CPCU/AIC/ARM or related designation pursued or required.
• Eight years of related experience, including three years as an Account Representative or five years as an adjuster with supervisory experience.
• Strong understanding of workers' compensation, liability and disability claims management.
• Understanding of client location coding parameters, banking methods and claims operating systems.
• Excellent oral and written communication and presentation skills.
• Proficient PC skills with Microsoft Office; experience with claims systems.

Responsibilities

• Manage accounts of client service programs or large national program to maintain client, broker and vendor relationships.
• Coordinate pricing, location coding parameters and prepare stewardship reports; handle invoicing and AR follow-up.
• Educate clients on loss data drivers and cost drivers for programs.
• Act as primary client contact to maintain and improve customer satisfaction; identify issues and cross-selling opportunities.
• Coordinate contracts and travel as required; supervise and guide colleagues and team performance.
• Support quality programs and organizational initiatives; ensure compliance with policies and procedures.

Skills

Workers' compensation

Liability claims management

Disability claims management

Client location coding params

Banking methodology

Claims operating systems

Oral and written communication

PC literacy

Analytical skills

Organizational skills

Interpersonal skills

Negotiation and facilitation

Teamwork

Conflict resolution

Education

Bachelor's degree

CPCU / AIC / ARM designation in progress or required

Tools

Microsoft Office

Claims management systems

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceManager Client ServicesPRIMARY PURPOSE: To manage accounts of multiple client service programs or single large national program; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.ESSENTIAL FUNCTIONS and RESPONSIBILITIESPerforms client renewal and Client Service Instruction preparation for assigned clients.Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.Educates the client on loss data - drivers of cost impacting assigned programs.Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.Coordinates client contracts.ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).Travel as required.SUPERVISORY RESPONSIBILITIESAdministers company personnel policies in all areas and follows company staffing standards and training recommendations.Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.Provides support, guidance, leadership and motivation to promote maximum performance.QUALIFICATIONSEducation & LicensingBachelor's degree from an accredited college or university preferred. Colleague to pursue CPCU, AIC and/or ARM or other related designation required.ExperienceEight (8) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative OR five (5) years adjuster experience including one (1) year in a supervisory capacity.Skills & KnowledgeStrong understanding in one of the following areas: workers compensation, liability and disability claims managementStrong understanding of client location coding parameters, banking methodology, and claims operating systemsExcellent oral and written communication, including presentation skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsStrong organizational skillsExcellent interpersonal skillsExcellent negotiation and facilitation skillsAbility to work in a team environmentAbility to handle conflict and confront challenging issues in a fast work environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical: Computer keyboarding, travel as requiredAuditory/Visual: Hearing, vision and talkingThe statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $80,000 to $85,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefitsSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.