Manager, Client Service | DC Retirement Plans

CBIZ; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

CBIZ, Inc. in Atlanta seeks an experienced supervisor to lead subordinate staff and drive organizational objectives within a hybrid work model. You will participate in hiring decisions, reward and disciplinary actions, and oversee program directions while ensuring fiscal and operational accountability.

The role requires strong leadership, problem solving, and communications skills, with the ability to mentor staff, interpret policies, and advocate for service improvements across departments.

Qualifications

• Bachelor's degree preferred with progressive leadership experience.
• Proven ability to supervise and lead staff across functions.
• Strong written and verbal communication and policy interpretation skills.

Responsibilities

• Achieve organizational objectives by supervising subordinate staff and driving goals.
• Provide input into hiring decisions and performance rewards or disciplinary actions.
• Influence service direction, programs, and operation plans; coach staff accordingly.
• Analyze problems, interpret policies, and exercise sound judgment within procedures.
• Lead, mentor and resolve grievances, ensuring accountability and resources stewardship.

Skills

Staff supervision

Leadership

Communication (verbal & written)

Problem solving

Policy interpretation

Education

Bachelor's degree (preferred)

High School Diploma or GED

Job description

Essential Functions and Primary Duties

Achieve organizational objectives through the coordinated achievements of subordinate staffAssumes accountability for decisions made by subordinate staffMay spend a portion of time performing individual tasks related to the unit. However, supervisory activities constitutes a primary part of the jobProvide major input into hiring decisionsProvide major input into rewarding and disciplinary actionsExecute annual goals and prioritiesSupervise staff to assure accountability and stewardship of department resources (operational, financial and human) in compliance with departmental goals and objectivesInfluence the direction for new or revised services, programs, processes, standards or operation plansAnalyze and resolve problems interprets policies and demonstrate solid subject matter knowledgeExercise judgment within defined procedures and policies to determine appropriate actionProvide leadership, coaching, and mentoring to subordinate staffListen and resolve grievancesAdditional responsibilities as assigned

Minimum Qualifications

High School Diploma or GED required; Bachelor's degree preferredOver 6 years' experience in area of expertise with increasing complexityAt least 4 years' experience supervising and leading staffMust maintain current required licenses and certifications relevant to field of expertiseDemonstrate industry experience and technical knowledge in area of expertiseProficient use of applicable technologyDemonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externallyExpert knowledge of state and federal legislation and regulations impacting disciplineExpertise in managing clientsAdvanced problem solving and critical thinking skills #LI-JSS #LI-Hybrid

ABOUT US

CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.