Manager, Client Service

Bridgewater Associates; Kansas City (KS); Hybrid; USD 220,000 - 400,000; Full time

Benefits offered by this job

Hybrid schedule

Onsite four days a week (Westport CT)

Job summary

Bridgewater Associates is seeking a Management Partner to join the Client Service & Marketing’s Advisory management team in a hybrid capacity at our Westport, CT campus. The MP will operate in two modes: managing the advisory book’s execution and driving talent strategy across a team of 3–4 associates, with dotted-line leadership of senior staff.

You’ll partner with regional heads and firm leadership to align priorities and performance.

Qualifications

• 5+ years of management or leadership experience with direct team management.
• Strong program/project management skills across multiple workstreams.
• Excellent judgement and ability to collaborate across levels.
• Outstanding written and verbal communications; able to convey complex matters clearly.
• Bachelor’s Degree or equivalent.

Responsibilities

• Own the operational outcomes for the team; define goals, risks, and roadmaps.
• Work cross-functionally to deliver on commercial commitments and priorities.
• Build and maintain systems and controls for the team’s operations.
• Lead cross-cutting strategic initiatives from framing to execution.
• Drive talent planning, staffing, and design decisions with leadership.
• Collaborate with Regional Heads and peers on process and budget reviews.
• Manage assigned team performance, coaching, and compensation.
• Navigate personnel issues with discretion and good judgement.
• Act as escalation owner and ensure transparency and clear recommendations.
• Contribute to the broader management bench and establish standards.

Skills

Leadership

Program management

Communication

Cross-functional

Strategic thinking

Decision making

Mentoring

Microsoft Office

AI platforms

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

AI platforms

Job description

About Bridgewater

Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors.

Our investment process is driven by a tireless pursuit to understand how the world’s markets and economies work — using cutting edge technology to validate and execute on timeless and universal investment principles.

Founded in 1975, we are a community of independent thinkers who share a commitment for excellence. By fostering a culture of openness, transparency, and inclusion, we strive to unlock the most complex questions in investment strategy, management, and corporate culture.

Explore more information about Bridgewater on our websitehere.

Our Culture

Our culture is anchored in excellence, meaning constant improvement, and it is deeply tied to our mission.Because markets are objective, competitive, and getting smarter everyday, we need to keep rapidly improving to have any chance of beating them. Truth is our most essential tool for engaging with the markets and constantly improving because once you know what's true about your problems and opportunities, you can determine how to get better. Valuing truth means being transparent about your decision-making and mistakes, giving and receiving feedback with humility, and fighting for the best answers over hierarchy, ego, or self-interest. Operating this way is hard – it's only possible because we build meaning in our work and relationships.This meaning comes from the audacity of the mission, and the joy of working alongside people who make you a better version of yourself. The culture, like Bridgewater itself, is always evolving.In 1997 our founder Ray Dalio wrote down his lessons, starting with aPhilosophy Statementwhich remains our foundation. This later evolved into a set of 300+ Principles. In 2022, when Ray transitioned the company, we re-underwrote several of those principles and evolved others, with a specific focus onMeritocracy. Today the culture sits, alongside our people, as our most important edge. When we get it right, it’s the engine that powers everything else.

About the Client Service Department

The goal of Client Service is to build and grow meaningful relationships with the world's largest, most sophisticated investors and help clients achieve their goals throughhigh-qualityreturn streams and tailored insights. To this end, we deeply understand the global pools of capital, develop strategies to effectively develop relationships, and partner with clients on their most difficult investment and portfolio construction problems. We help our clients broaden their understanding of our investment process, strategies and performance as well as deepen their understanding of financial markets more generally.

About the Role

The Management Partner(MP)is a vital role on the Client Service & Marketing’s Advisory managementteam.

The Advisory business is at the center of Bridgewater’s commercial engine, responsible for building and maintaining relationships with Bridgewater’s most sophisticated institutional clients.

The role operates in two main capacities:

1. Operational management–the MP will collaborate directly with a Senior Commercial Leader in our Advisory business,internalizing their strategic priorities,cultivating the project plan to deliver it, and supervising the execution toachieve the necessary impact on client relationships and commercial objectives. This includes visualizing the team’s roadmap and key milestones, rigorously measuring and reporting against them, diagnosing deviations, and holding others accountable to standards of excellenceacross commercial outcomes, client coverage quality, and operational health of the book.
2. TalentManagement–the MP supports the team’s senior leaders to develop anddrive the team’s talent strategy, including the proposal for team design and employee life cycle management, which will take the form of both direct management (team of 3-4 reports at the Associate level) and dotted-line supervision of more senior team members, operating as an extension of the Senior Commercial Leader.

The role requires operating effectively across three dimensions:

1. Managing up – to Region Heads, Department Head, Executive Community,andBridgewater’ sleadership. This person serves as a trusted voice on the state of their area,contributess meaningfully to where the business is going, brings clarity and a point of view, and surfaces and addresses issues before they become problems.
2. Managingintra-team–across all levels (Client Advisors,Client Service Directors and Associates)the MPsets the bar,ensures people get thedevelopmentt hey need, hold s themaccountableand ensure s the team is resourced and enabled to do excellent work for clients.
3. Managingacross – to the full ecosystem of stakeholders and partners the Advisory business dependson:within Client Service pillars, across front office departments such asTPS, AE, AIAas well ascross-functional stakeholdersand subject matter expert at all levels. The Management Partner drives alignment and cohesion across these relationships on behalf of their team.

The ideal candidate is a trusted,steady presence who bringsgood judgm ent to complex problems,engendersrespect across levels,and is genuinelycommitted to getting things right, for our clients,shareholdersand team members.

You will drive the following responsibilities:

• Own the operational outcomes foryourbook;know thegoalsand strategy,anticipate risks,and devise the roadmap to ensure client coverage is running at the highest standard.
• Work cross-functionally with partners across the firm to deliver on commercial commitments and advance shared priorities.
• Build and maintain the operational systems and quality controls your team needs to run well;identify and close gaps before they compound.
• Own cross-cutting strategic initiatives - such as the Strategic Partnership program or Client Survey redesign - from framing through execution, driving through to results.
• Drive talent planning, capacity, staffing, and design decisionsfor your teamin partnership with the Head of Advisory and COO.
• Partner with Regional Heads, CAsand peer Management Partners on cyclical processes including commercial business planning, budget planningperformance reviews,and department-wide initiatives.
• Own management of your assigned team;set clear performance expectations, provide ongoing coaching and development, conductperformance assessments, and manage compensation in line with department standards.
• Navigate personnel issues related to performance, risk, and employee support with discretion and good judgment.
• Serve as the escalation owner for your team;identify and resolve issues at the right level, and ensure senior leaders have theright transparency,context and a clear recommendation.
• Contribute to the broader management bench;share perspective, clarify standards, and strengthen the Advisory organization.
• Through time, learn about commercial and client strategy such that you canoperate as a thought partner to the Depu ty Head of CS andother Management Partnerson multiple levels.

Minimum Qualifications:

• 5+ years of management or leadership experience, including direct management of teams,demonstratedtrack record of developing people and driving accountability.
• Strong program/project management skills with experience driving measurableimpact. This includes the ability to run multiple workstreams simultaneouslywith thehighestdegrees of organization and dependability.
• Sound,logical judgement, able to independently solve complex organizational problemswith decisiveness and clarity.
• Proven ability to manageand collaborate effectively across a wide spectrum ofemployees at all levels.
• Exceptional communicationskills;able to effectively conveycomplex mattersclearly to all audiences, including firm leadership,both verbally and in writing.
• Able to operate effectively in dynamicand ambiguous environments; be flexible when priorities shift and able to pivot with agilitybased on new information.
• Excellent interpersonal skills, collabora tive and organizationally savvy - builds strong relationships and navigates different dynamics well.
• Intellectually curious, with a desire to learn and develop independent conclusions,willing to challenge the status quo.
• AdvancedproficiencyinMicrosoft Office,familiarity with AI platformsisaplus.
• Bachelor’s Degree or equivalent.

Preferred Qualifications:

Experience in a commercial, client-facing environment, familiarity with institutional investors, asset management, or financial services.

Physical Requirements

This role will follow a hybrid schedule, with an onsite requirement of four days per week at our Westport CT campus.

Wage Range

The wage range for this role is$220,000-$400,000inclusive of base salary and discretionary target bonus.The expected base salary for this role is between 70% -80% of this wage range.

Why Choose Bridgewater?

It takes all types to make Bridgewater great. We seek a diverse group of innovative thinkers and push them to engage in rigorous and thoughtful inquiry. We develop people through an honest examination of their abilities and performance, enabling personal growth and professional development. We strive to provideyouopportunities that will challenge you and unlock your potential.

One of our core priorities at Bridgewater is to enable our employees to build a great life and career, and we believe our benefits are an important extension of that philosophy. As such, currently Bridgewater offers a competitive suite of benefits.

Explore more information about Bridgewater’s benefits on our websitehere.

Bridgewater reserves the right to change its current benefits program at any time, in a manner that is consistent with applicable federal and state regulations.

This job description is not a contract and confers no contractual rights, privileges, or benefits on any applicant or potential applicant.Bridgewater has the right to change any and all terms of this job description, including, but not limited to, job responsibilities, qualifications and benefits.Nothing in this job description constitutes an offer or guarantee of employment. Please note that we do not provide immigration sponsorship for this position.

Bridgewater Associates, LP is an Equal Opportunity Employer