Manager, Client Relationship Support - San Mateo, CA

Charles Schwab; San Mateo (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) matching

Paid vacation

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Client Relationship Manager to lead a high-performing branch team in San Mateo. You’ll deliver consistent, high-quality client experiences while coordinating across groups and supporting regulatory initiatives.

You’ll coach colleagues, drive service excellence, and navigate complex client needs with empathy and professionalism. This role blends leadership, operations, and relationship management in a fast-paced, client-first culture.

Qualifications

• Active FINRA Series 7 and 63 licenses required.
• Currently hold or obtain FINRA Series 9 and 10 during tenure.
• 2+ years' management or supervisory experience preferred.
• Relevant financial services or client-facing experience.

Responsibilities

• Lead branch operations to deliver a consistent, high-quality client experience.
• Coordinate across teams and partner with branch leadership on initiatives.
• Coach, mentor and drive performance to elevate client service.
• Resolve complex client needs with empathy and professional judgment.

Skills

Client Relationship Management

Attention to Detail

Communication

Managing Performance

Job description

Your opportunity

At Schwab, you’ll make an impact on your career while helping clients take ownership of their financial futures. In a collaborative, inclusive environment, you’ll build meaningful relationships, grow your skills, and contribute to a client-first culture that drives innovation.

As a Client Relationship Manager, you are a key branch leader responsible for delivering a consistent, high-quality client experience in a direct client‑facing capacity. You coordinate across teams, partner with branch leadership, and ensure operational accuracy, workflow efficiency, and successful execution of firm and regulatory initiatives.

You strengthen client relationships by resolving complex needs with empathy and professionalism, while using emotional intelligence to navigate escalations and support team collaboration. You also drive branch performance by coaching team members, reinforcing service excellence, and promoting accountability. This role offers the opportunity to expand your leadership impact while building expertise in client relationship management, operations, and performance in a fast‑paced environment.

Why you’re set up for success You’ll operate in a highly collaborative branch environment where strong partnerships and shared accountability drive results. With direct exposure to both client interactions and operational leadership, you’ll build a well‑rounded skill set that strengthens your ability to influence client outcomes, optimize processes, and support team performance.

Schwab Training and Development

Completes Schwab’s corporate training program focused on supervision, employee evaluation, and leadership to build foundational management and coaching capabilities. Your individualized development continues through hands‑on training and mentorship within your branch. You’ll collaborate closely with your branch leaders, experienced peers, and dedicated mentors who provide guidance tailored to your unique background and career goals.

Career Pathing

The Client Relationship Manager role provides a strong foundation for career growth at Schwab. Our “choose your own adventure” approach empowers you to explore paths aligned to your strengths. Through ongoing development, mentorship, and exposure to both client and operational excellence, you’ll have the flexibility to shape a career path that reflects your skills, interests, and long‑term goals.

Competitive Compensation

In addition to base pay, this role offers bonus and incentive opportunities tied to performance.

What you have

The expertise you bring

• A valid and active FINRA Series 7 and 63 license required
• Currently hold or obtain the FINRA Series 9 and 10 license as it will be required during your tenure on the job
• Relevant financial services or client‑facing experience with 2+ years in a management or supervisory role preferred

The skills you bring

• Client Relationship Management Ability to build and deepen trusted client relationships through proactive communication, responsiveness, and a focus on delivering consistent, high‑quality experiences. Demonstrated experience resolving client concerns with professionalism, sound judgment, and a strong focus on outcomes.
• Attention to Detail Strong attention to detail with the ability to manage workflows, ensure accuracy, and uphold operational and regulatory standards. Ability to prioritize competing demands and execute with precision in a fast‑paced environment.
• Communication Effective written and verbal communication skills, with the ability to adapt style to different audiences and situations. Emotional intelligence to navigate complex client interactions, support team collaboration, and foster a positive branch environment.
• Managing Performance Ability to coach, mentor, and support team members to drive performance and elevate client service delivery. Strong collaboration skills with the ability to build cross‑enterprise partnerships and contribute to shared branch success.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28‑day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance