Manager Client Project Management

Highmark Health; United States; On-site; USD 118,000 - 197,000; Full time

Job summary

Highmark Health is seeking an executive-level leader to oversee a group of program and project managers within a value stream focused on large data transformation efforts that support enterprise data architecture, integrity, analytics, or member experience.

The role requires building strong, collaborative relationships with Product Managers and Product Owners, ensuring delivery management processes are followed, and mentoring the team. Travel and leadership responsibilities are expected.

Qualifications

• 7+ years of Project Delivery Experience.
• 7+ years of Client Relationship Management.
• Bachelor's degree or equivalent experience as determined by the company.

Responsibilities

• Perform management responsibilities including hiring decisions, coaching, rewards, and staff productivity.
• Assign project managers to requests and ensure they have project context and inputs.
• Coordinate cross-domain resource allocation and resolve scheduling conflicts.
• Review budgets, risks, communications, and stakeholder plans for completeness.
• Track and green/yellow/red project status and support issue resolution.
• Ensure project artifacts are documented and archived.
• Engage stakeholders and senior leadership; escalate as needed.
• Other duties as assigned.

Skills

Project Management

Financial Planning and Management

Strong Communication Skills

Problem Management and Resolution

Working in a Matrixed Organization

Client Expectations Management

Education

Bachelor's Degree in Healthcare, Business, Information Technology or relevant experience

Job description

JOB SUMMARY

This job will be expected to provide leadership oversight to a group of program and project managers within a value stream, with a likely focus on large data transformation efforts that support enterprise data architecture, integrity, analytics, or member experience. The incumbent's focus will be to support the team in the delivery of the projects within their domain, where delivery teams mostly operate in an agile way and manage both product and project delivery type of efforts. To achieve the larger strategy, the incumbent must build strong, collaborative relationships with Product Managers and Product Owners, functioning as an effective leadership trio. The incumbent will be expected to have a clear understanding of the projects being managed by their team and ensure that all delivery management processes are being followed correctly. Will provide training and mentoring to the development of the team to improve their skills. In the event where a project would require additional leadership support the manager is expected to step in and remove obstacles and support stakeholder management.

Company

Highmark Health

Job Description

This job will be expected to provide leadership oversight to a group of program and project managers within a value stream, with a likely focus on large data transformation efforts that support enterprise data architecture, integrity, analytics, or member experience. The incumbent's focus will be to support the team in the delivery of the projects within their domain, where delivery teams mostly operate in an agile way and manage both product and project delivery type of efforts. To achieve the larger strategy, the incumbent must build strong, collaborative relationships with Product Managers and Product Owners, functioning as an effective leadership trio. The incumbent will be expected to have a clear understanding of the projects being managed by their team and ensure that all delivery management processes are being followed correctly. Will provide training and mentoring to the development of the team to improve their skills. In the event where a project would require additional leadership support the manager is expected to step in and remove obstacles and support stakeholder management.

ESSENTIAL RESPONSIBILITIES

• Perform management responsibilities to include, but are not limited to involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
• Manages the assignment of project managers to specific requests for work. Ensures that the project manager has proper information about impacted domains and reviews outputs to ensure that they are completed successfully.
• Supports delivery owner in allocation of resources from across the matrixed organization. Resolves conflicts in scheduling that may require cross domain coordination or excitations. Reviewing work plans and breakdowns to ensure that all required activities are being addressed. Review project budget and allocations to ensure correct delivery of the project. Reviews risk identification to ensure that all appropriate risks are identified for the project. Review communication plans and stakeholder identification to ensure completeness.
• Reviews communication and status and engages in go to green plans for all yellow or red projects. Support issue resolution through engagement of their experience and involvement of other teams.
• Validate that all project budget and time tracking progress has been completed correctly and timely. Engage and help to address any project with budget variances. Review and approve all change controls before presentation to stakeholders.
• Facilitate lessons learned activities for projects that are closing out. Ensure that all project artifacts are documented and archived.
• Actively engage in all Yellow / Red projects to resolve open issues. Be prepared to accept and manage escalations for projects in their domains. Have regular meetings with the stakeholders for critical projects. Ensure that any issues for project are properly escalated to senior leadership.
• Other duties as assigned or requested.

EDUCATION

Required

• Bachelor's Degree in Healthcare, Business, Information Technology or relevant experience and/or education as determined by the company in lieu of bachelor’s degree.

Substitutions

• None

Preferred

• None

EXPERIENCE

Required

• 7 years of Project Delivery Experience
• 7 years of Client Relationship Management

Preferred

• 3 years of Team Leadership and Management
• Product and Project Delivery
• Agile Delivery Management
• Data Transformation

LICENSES OR CERTIFICATIONS

Required

• None

Preferred

• PMI - Project Management Professional

SKILLS

• Project Management
• Financial Planning and Management
• Strong Communication Skills
• Problem Management and Resolution
• Working in a Matrixed Organization
• Client Expectations Management

Language (Other Than English)

None

Travel Required

25% - 50%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

• Position Type
• Office-Based
• Teaches / trains others regularly
• Rarely
• Travel regularly from the office to various work sites or from site-to-site
• Occasionally
• Works primarily out-of-the office selling products/services (sales employees)
• Never
• Physical work site required
• Yes
• Lifting up to 10 pounds
• Constantly
• Lifting 10 to 25 pounds
• Rarely
• Lifting 25 to 50 pounds
• Never

Disclaimer

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of the all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement

This position adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum

$118,400.00

Pay Range Maximum

$196,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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