Manager Central Operations - White Bear Lake, MN - Full-time

Smarte Carte

Fort Snelling Unorganized Territory (MN)

On-site

USD 95,000 - 125,000

Full time

31 hours ago

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Benefits offered by this job

Health & Dental Insurance

Company Paid Life Insurance

Company Paid Short-term Disability

Matching 401k

Paid Time Off

Job summary

Smarte Carte seeks a Manager Central Operations to lead our White Bear Lake warehouse and production facility. You will oversee logistics, production, and assembly, driving cost, quality, and on-time delivery.

A hands-on leader with Lean/Six Sigma expertise is essential to meet safety and performance targets. You will coach teams, manage staffing and labor, and partner with planning to optimize inventory and material flow.

Qualifications

Minimum of 5 years of experience leading warehouse and/or manufacturing operations.
Demonstrated success applying Lean and/or Six Sigma tools in an operational setting.
Experience working within ERP/MRP systems (NetSuite experience a plus).
Proven ability to coach, mentor, and develop operations teams.

Responsibilities

Lead day-to-day operations at Smarte Carte’s White Bear Lake facility, including logistics, production, and assembly.
Drive safety, quality, and service targets; ensure adherence to standards.
Manage staffing, scheduling, wages, and contract labor; oversee training and performance reviews.
Oversee inventory data integrity, material utilization, and purchasing alignment.

Skills

Leadership

Lean/Six Sigma

People management

Continuous improvement

Education

Bachelor’s degree in Operations, Supply Chain, Industrial Engineering, or related field

Tools

NetSuite (ERP/MRP)

Job description

MANAGER CENTRAL OPERATIONS – White Bear Lake, MN Full-Time

$95000 - $125000 / year

This position is not eligible for relocation, works 100% in office. Must be eligible to work in the United States without visa sponsorship.

Full-time Benefits and bonus eligible!

Benefits

Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Program, Company Outings and more!

Company Background

Smarte Carte is a global provider of travel and leisure infrastructure solutions, serving major airports, transportation hubs, entertainment destinations, retail locations, resorts, and fitness centers across North America, Europe, the Middle East, and Asia-Pacific. For more than 50 years, we have partnered with over 3,500 world-class venues to deliver convenient, reliable services used by millions of people each year.

Our portfolio includes luggage carts, smart locker systems, mobility rentals (ECVs, wheelchairs, and strollers), massage chairs, medallion collectibles, and a variety of guest and passenger services designed to enhance the visitor experience.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate. Smarte Carte prides itself on having a diverse and inclusive workforce. All genders, ethnicities, and backgrounds are encouraged to apply. Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

Basic Job Function

The Manager of Central Operations is responsible for leading day-to-day operations at Smarte Carte’s primary warehouse and production facility in White Bear Lake, MN. This role oversees all operational functions within the facility, including logistics, production and assembly, quality, inventory, safety, and facilities management.

The position requires a hands-on operations leader with strong systems acumen, people leadership capability, and the ability to translate demand, production requirements, and inventory strategy into safe, efficient, and predictable execution. While oversight is currently limited to a single warehouse, the scope of responsibility spans end-to-end operational execution with direct impact on cost, service levels, and customer experience.

Key Responsibilities

Leadership & People Management

Build, lead, and sustain a positive, inclusive, and safety-focused operations culture
Establish clear performance expectations; provide routine feedback and coaching
Conduct annual performance reviews and provide compensation and workforce planning input
Manage staffing levels, schedules, wages, and use of contract labor

Operations Execution

Lead warehouse, production, and assembly operations to meet production, quality, and service targets
Ensure adherence to established production, productivity, quality, and customer service standards

Inventory, Production & Systems

Maintain working knowledge of BOM structures, production orders, and sales order flows
Partner with planning and inventory teams to ensure accurate inventory data, efficient material utilization, and appropriate purchasing
Develop and maintain processes for the handling, storage, movement, and tracking of raw materials, components, and finished goods
Ensure compliance with company policies and procedures related to receiving, transfers, warehouse management, and shipping

Continuous Improvement

Analyze workflows, labor utilization, space constraints, and equipment layout to drive operational efficiency
Lead continuous improvement initiatives using Lean and/or Six Sigma methodologies
Standardize processes and work instructions to improve repeatability and reduce variability

Logistics & Vendor Management

Manage domestic and international logistics, including FCL, LCL, air freight, and high-volume small-parcel shipments
Manage relationships with key operations and logistics vendors
Review and approve operational invoices and ensure timely submission for payment

Safety, Compliance & Facilities

Maintain a safe and compliant work environment in accordance with OSHA and applicable regulations
Ensure safe operation and maintenance of powered industrial equipment
Serve as primary liaison with utilities and local agencies (fire, safety, health) as required
Oversee facility maintenance and operational readiness

Experience

Minimum of 5 years of experience leading warehouse and/or manufacturing operations
Demonstrated success applying Lean and/or Six Sigma tools in an operational setting
Experience working within ERP/MRP systems (NetSuite experience a plus)
Proven ability to coach, mentor, and develop operations teams

Education

Bachelor’s degree in Operations, Supply Chain, Industrial Engineering, or related field preferred

Leadership Profile

The successful candidate will be a hands-on, results-oriented operations leader with strong business judgment and the ability to balance strategic thinking with practical execution. This individual demonstrates ownership, accountability, and integrity, and can effectively engage with team members, cross-functional partners, suppliers, and leadership at all levels of the organization.

Physical Requirements