Manager Category Experience

The Home Depot

Atlanta (GA)

On-site

USD 120,000 - 180,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

The Home Depot is seeking a Manager, Category Experience to collaborate with Online and Store Merchants, analyze customer data, and shape merchandising strategies that improve the research/shopping experience. The role emphasizes leveraging competitive benchmarks to prioritize critical actions for higher traffic, conversions, and customer satisfaction.

Reporting to the Sr. Manager, Category Experience, you will lead a small team, guide cross-functional inputs to merchandising, and drive online

Qualifications

Minimum Qualifications: 18+ years, authorized to work in the United States, experience in CI/CRM/customer experience/product content optimization, product management or financial analysis.
Preferred Qualifications: strong analytics, web tools proficiency, leadership of high-performing teams, proven online business performance drive, cross-functional influence, adaptability in fast-paced environments, at least 2 years online experience, excellent communication.
Minimum Education: bachelor's degree or equivalent.

Responsibilities

Examine category merchandising strategies of competitors and online retailers to identify emerging trends.
Analyze customer data and site behavior to identify opportunities to improve customer experience across categories.
Optimize merchandising, taxonomy, purchase path, search and navigation, data content, SEO and post-transaction results.
Manage and mentor a top-performing team.
Lead targeted online initiatives addressing customer gaps, ensuring on-time, in-scope delivery.

Skills

Strong analytics

Technical aptitude

Hiring and leadership

Online business performance

Cross-functional collaboration

Ambiguity tolerance

Interpersonal and communication

Strategic and tactical thinking

Project prioritization and delegation

Online experience

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Position Purpose

The Manager, Category Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve the customer research/shopping experience. Ultimately, these improvements will result in improved customer and associate satisfaction, increased traffic and sales, and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership, while further building functional skills in merchandising.

Position Purpose

Key Responsibilities

5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends
25% Analyze customer information (external data, internal research, site behaviors, post-transaction data) to identify the most significant opportunities to improve the customer experience across categories.
25% Optimize customer experience merchandising, taxonomy, purchase path
(search and navigation), data content, SEO and post transaction results.
40% Manage and mentor a top-performing team.
5% Lead targeted online/interconnected initiatives that address customer gaps to
insure they come in on-time and in-scope

Direct Manager/Direct Reports

This position typically reports to Sr. Manager, Category Experience
This position has 1 direct report

Travel Requirements

Typically requires overnight travel less than 10% of the time.

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
No travel required

Minimum Qualifications

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Proven results in any (but, including most) of the following areas: CI, CRM, customer experience, product content optimization, product management, financial analysis

Preferred Qualifications

Strong numeric and advanced analytics aptitude
Basic technical aptitude with web-based tools and advanced proficiency of Microsoft Office Suite
Demonstrated ability to hire, develop and lead high performing teams
Proven ability in driving an online business performance
The ability to understand and influence cross-functional inputs to Merchandising for achieving better output results
High comfort level with working in an ambiguous, fast paced environment
Minimum of 2 years online experience
Ability to solve complex problems
Strong interpersonal, motivational, and communication skills (speaking, writing, presenting)
Ability to operate simultaneously and effectively in both tactical and strategic modes
Ability to think both strategically and tactically with good attention to detail
Demonstrated ability to manage multiple projects - prioritization, planning and task delegation

Minimum Education

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education