Manager, Case Management Services

UNM Medical Group, Inc.; Albuquerque (NM); On-site; USD 78,000 - 99,000; Full time

Benefits offered by this job

Tuition reimbursement

Generous paid time off

License and certification reimburse­/m

403b retirement plan

Health insurance

Job summary

UNM Medical Group, Inc. is hiring a Manager of Case Management Services to join the Truman Health Services team in Albuquerque, NM. This full‑time day shift role oversees the Case Management team, standardizes practices, and coordinates care from intake to ongoing patient management.

The position requires an associates or bachelor’s degree with 5 years of relevant experience, plus licensure verification if applicable. A NM driver's license is required.

Qualifications

• Associates and/or Bachelor's degree from an accredited institution and 5 years of experience working with patient populations that are HIV diagnosed, have chronic health illnesses, and/or underserved populations.
• Verification of education and licensure (if applicable) will be required if selected for hire.

Responsibilities

• Establish case management SOPs to ensure intake, assessment, medication adherence, documentation, referrals, and patient assistance programs are implemented per protocol.
• Evaluate program effectiveness and lead quality improvement initiatives to meet compliance and quality goals.
• Develop documentation templates and enforce their use in electronic health records.
• Create and maintain databases to inform case management reports for leadership.
• Recruit, hire, train, and supervise a team providing patient support services.
• Identify local, state, federal, and/or funding sources for services and programs.
• Assist with direct patient case management when needed.
• Regularly audit staff work to ensure SOP adherence and grant compliance.
• Foster relationships with external community organizations to expand resource availability.
• Maintain case manager panels and reassign as needed to ensure coverage.
• Perform miscellaneous job‑related duties as assigned.

Job description

UNM Medical Group, Inc. is hiring for a Manager of Case Management Services to join our Truman Health Services team. This opportunity is a full-time day shift opening located in Albuquerque, New Mexico.

Minimum $77,940 - Midpoint $99,332*

*Salary is determined based on years of total relevant experience.

*Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

About Truman Health Services:

• Compassionate & Evidence-Based Treatments: Join an interdisciplinary team that provides patient centered medical care for HIV and gender-affirming primary care. We also provide consult services for Hep-C and PrEP and strive to ensure the highest standards in health care.
• Holistic & Integrated Approach: Be part of an organization that takes a comprehensive approach, addressing patients' medical, social, and mental health needs with a commitment to their overall well-being.
• Inclusive & Impactful: With locations in both Albuquerque and Roswell, NM, contribute to a dynamic, LGBTQIA+ affirming environment where you can make a real difference in the lives of New Mexicans.

Summary

Provides direct oversight of the Case Management team on day-to-day operations. Manages and maintains a high-quality Case Management program designed to move patients safely and efficiently from initial intake to assessment to coordinated care planning and ongoing patient management. Develops and oversees the standardization of practices for the Case Management team which promotes high quality care by interfacing with interdisciplinary team members.

Minimum Job Requirements of a Manager, Case Management Services:

Associates and/or Bachelor's degree from an accredited institution and 5 years of experience working with patients populations that are HIV diagnosed, have chronic health illness, and/or a part of an underserved population(s). Education above the minimum requirements can be substituted on a year-for-year basis. Verification of education and licensure (if applicable) will be required if selected for hire.

Required License:

• Possession of a valid unrestricted NM driver's license.

Duties and Responsibilities of a Manager, Case Management Services:

• Establish case management standard operating procedures (SOP) to ensure all case management components (intake, assessment, medication adherence, assessment, documentation, referrals, patient assistance programs, etc.) are implemented according to program compliance requirements; ensure all SOPs are well documented, implemented according to protocol and understood by direct reports and external team members.
• Evaluates effectiveness of the case management program; works with Program Operations Director and Manager, Clinical Quality Programs to identify areas for improvement and conduct quality improvement initiatives to ensure continual quality and compliance is met.
• Develops documentation templates and enforces appropriate use in electronic health records.
• Creates and maintains database to inform case management reports and updates to Program Operations Director and Medical Director.
• Recruits, hires, supervises, trains, and evaluates a team to provide patient support services.
• Working closely with the Program Operations Director, identifies and solicits local, state, federal, and/or international funding sources for services and programs.
• Assists with direct patient case management, as needed, when short-staffed or with highly complex cases.
• Regularly conducts audits of direct reports’ work to ensure adherence to standard operating procedures, State and Federal grants as well as ensure quality case management.
• Foster relationships with external community-based organizations to expand current community resource repository to address client needs.
• Maintains current capacity of case manager panels, ensuring reassignment as needed to ensure proper coverage.
• Performs miscellaneous job-related duties as assigned.

Why Join UNM Medical Group, Inc.?

Since our creation in 2007, our dynamic organization has continued to grow and form strong partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in their Best Places to Work recognition for 2025. We've earned the Platinum Level Family Friendly Business Award® from Family Friendly New Mexico. ASPIRE to incorporate the following values into all aspects of our culture and work: we always demonstrate an Attitude of Service with Positivity, Integrity and Respect as we strive for Excellence. We are dedicated to embracing and promoting diversity while fostering well-being across New Mexico through cultural humility and respect for everyone.

• Competitive Salary & Benefits: UNMMG provides a competitive salary along with a comprehensive benefits package.
• Insurance Coverage: Includes medical, dental, vision, and life insurance.
• Additional Perks: Offers tuition reimbursement, generous paid time off, license and certification reimbursement program for eligible employees, and a 403b retirement plan for eligible employees.

Notice of Equal Opportunity Employment

UNM Medical Group, Inc. endeavors to make ourcareers page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact UNM Medical Group, Inc. Human Resource Department at 505-272-3201 [e-mail] . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

UNM Medical Group, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Please see below for our EEO Policy Statement.