Manager - Care Management - Multiple Locations

Bon Secours Mercy Health; Tiffin (OH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Insurance coverage

PTO & leaves

Tuition assistance

Job summary

Bon Secours Mercy Health seeks a Manager, Care Management for the Tiffin Hospital area. The role oversees daily operations, coordinating with leadership to standardize processes and drive outcomes across the care management continuum.

You will lead initiatives in LOS management, transitions of care, and utilization analysis while aligning with population health goals and interdepartmental collaboration. A nursing or social work background with required state licensure supports success.

Qualifications

• Bachelor of Science in Nursing or Social Work required.
• Masters in Nursing, Social Work, or Healthcare Administration preferred for BSMH, required for RSFH.
• RN License in state of practice or Licensed as a Social Worker in state of practice (required).
• Accredited Case Manager Certification (ACM) or Certified Case Manager (CCM) or ANCC Nursing Case Management board certification preferred.

Responsibilities

• Oversee day-to-day operations of the Care Management Department.
• Coordinate with leadership to standardize processes and improve patient outcomes.
• Manage budgets and resource utilization for care management activities.

Skills

Care management

Discharge planning

Patient advocacy

Care coordination

Data analysis

Resource utilization

Government payor knowledge

Education

Bachelor of Science Nursing or Social Work

Masters in Nursing, Social Work, or Healthcare Administration

Job description

As a faith-based and patient-focused organization, exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. BSMH seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Manager, Care Management – Tiffin Hospital, Defiance and Willard!

The Manager, Care Management is responsible for day-to-day oversight, coordinating, organizing and managing functions and resources for the Care Management Department. This role collaborates and coordinates with Care Management Leadership and colleagues to achieve standardization of assigned functions and responsibilities. This role combines the clinical and the financial components to achieve the best possible outcomes for the patients served and the organization. Provides leadership and oversees day-to-day operations to Care Management Team. Works with Care Management leadership and colleagues to achieve standardized practices and processes related to Advance Care Planning, Length of Stay (LOS) management, readmission prevention, use of predictive readmission tool and application of appropriate interventions, denial prevention related to medical necessity through proactive progression of care and addressing barriers to (including tracking of avoidable days or delays), daily team rounding, care transitions, patient satisfaction related to care transitions. Monitors success through qualitative and quantitative data and takes appropriate action to mitigate barrier and improve outcomes. Advocates and educates regarding right care, right time at the right place. Provides education to care management staff, physicians and nursing, other care teams members regarding effective progression of care, Level of Care (LOC), and safe and timely transition management. Supports national standards for care management scope of service: Education, Care Coordination, Compliance, Transition Management and Resource Utilization. Utilizes systems within the Care Management Department to support an effective and proactive care management process across the continuum, working closely with and aligns with population health and community health efforts supporting a patient-centered care management model that spans the continuum. Collaborates with ambulatory and post-acute providers and staff to ensure seamless transitions of care. Partners with physician leader to optimize the Utilization Management Committee, providing actionable data related to utilization opportunities identified through qualitative data and quantitative data analytic platforms such as Quality Advisor and other facility or system resources. Directs daily operations to achieve effective utilization of personnel resources consistent with patient and ministry needs. Assist in development of annual departmental goals and objectives, aligns with system Care Management goals and objectives. Assists in development of strategic departmental plans and initiatives. Fosters integration and strong collaborative partnerships with nursing, quality, hospitalist, physician advisor, other physician leadership in supporting and engaging in clinical integration activities in order to optimize high quality, cost efficient care. Participates in the development and management of the annual budget. Identifies and achieves cost reductions. Works in concert with organization colleagues to achieve standardization of operations. Understands the financial impact of contracts and changing payment models from fee-for-service to value-based care. Works collaboratively with staff and other key stakeholders to reduce cost.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Education

• Bachelor of Science Nursing or Social Work (required)
• Masters, Nursing, Social Work, or Healthcare Administration (preferred for BSMH, required for RSFH)

Licensure/Certification

• BLS Basic Life Support – American Heart Association (required)
• RN License in state of practice or Licensed as a Social Worker in state of practice (required, SW license preferred in VA)
• Accredited Case Manager Certification (ACM) from American Case Management Association or Certified Case Manager (CCM) from Commission for Case Manager Certification or American Nurses Credentialing Center (ANCC) Nursing Case Management board certification (preferred)

Experience

• 3 years of recent acute hospital care management experience (required)

Skills and Abilities

Hard/Tech/Clinical Skills

• Care management
• Discharge planning
• Patient Advocacy
• Flexible
• Care Planning
• Care Coordination
• Analyzing data or information
• Reimbursement methodologiesStaffing workflow and bed allocation
• Clinical knowledge
• Tracking
• Working knowledge of local and state resources
• Knowledge of government and non-government payor practices, regulations, standards and reimbursement

Soft/Interpersonal Skills

• Leadership
• Mentorship
• Training Employees
• Knowledge Sharing
• Attention to detail
• Critical thinking
• Communication with family members
• Conflict resolution
• Proactive

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affimative Action and Equal Opportunity Employers, please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]