Manager, Care Coordination, 40 Hour Days

UMass Memorial Medical Group; Worcester (MA); On-site; USD 114,000 - 206,000; Full time

Benefits offered by this job

Signing bonus

Job summary

UMass Memorial Health in Worcester, MA is seeking a Nurse Manager to oversee the Care Coordination Department. The role ensures compliance with clinical and administrative performance, directs scheduling, staffing, and professional development, and collaborates with physician leadership to meet patient needs and regulatory standards.

The position features a standard day shift, Monday–Friday, with a full-time 40-hour schedule, and may include a sign-on bonus.

Responsibilities

• Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training.
• Develops and recommends the budgets for the areas managed.
• Coordinates the assignment of tasks and helps resolve technical and operational problems.
• Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation.

Job description

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health?

Exemption Status: Exempt

Hiring Range: $114,441.60 - $206,003.20 (based on a full time schedule of 40 hours per week).

Please note that the final offer will vary based on scheduled hours. Compensation for part-time or reduced schedules will be prorated based on scheduled weekly hours, experience, skills, qualifications, and internal equity considerations.

Schedule Details:

Monday through Friday

Scheduled Hours: 0630 - 1630

Shift: 1 - Day Shift, 8 Hours (United States of America)

Hours: 40

Cost Center: 10030 - 6214 Care Coordination Dept

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

The Nurse Manager is responsible and accountable for organizing, directing, and coordination of clinical and administrative performance of the Care Coordination Department. Facilitates collaboration with medical and administrative leadership to assure the Conditions of Participation and patient discharge needs are met. Facilitates compliance with Utilization Review and level of care standards. The scope of responsibilities includes clinical and safety practices of nurses, professional nursing practice, leadership and professional growth, human resource management, financial performance, system coordination and clinical performance (safety, satisfaction, and quality) improvement.

I. Major Responsibilities

1. Conducts Long Stay/Complex Care Rounds with the Physician Advisor and follows-up with key Next Steps within 24 hours of Rounds.
2. Participates in Complex Rounds for patient with Long length of stay and follows up with key next steps as indicated.
3. Develops effective relationships with the Physician Advisor (s) and other leadership physicians for effective relationships with physicians, services, specialties, etc.
4. Provides consultation to the executive team, forming effective relationships with The Director, VPs, and department heads, keeping them up to date about regulatory issues, health care and policy reform, payer behaviors, etc. as requested by the Director
5. Participates in the determination, definition, and periodic evaluation of a Case Management Dashboard, using data to better understand strengths and weaknesses of the hospital and department, and to determine needs, decisions, and strategies.
6. Provides effective communication systems and forums with third party payers, the local PRO/QIO, Medical Records, and the Managed Care and finance offices.
7. Helps creates and manage interventions for unforeseen regional, community, and internal hospital crises.
8. Manages all software and sets up training as necessary.
9. Creates a yearly, weekly, and daily schedule in compliance with MNA contract and keeps personnel aware of changes, needs, and adjustments in staffing or scheduling required to meet the immediate and long-term goals of the department.
10. With the Director, develops a formal plan for growth and/or change for employees, as needed.
11. Conducts staff meetings and gives assistance to special internal department committees and projects.
12. Manages stable and reliable processes to anticipate and address specific situations within the department and between the department and other departments and external agencies.
13. Joins networks of case management professionals and attends conferences that are targeted at own identified learning needs as well as the interests of the health system.

Standard Management Level Responsibilities

1. Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
2. Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
3. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
4. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation and fosters the effective integration of efforts with system-wide initiatives.
5. Enco