Manager, Care Center

Spira Care; Independence (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with employer contribution

Annual incentive bonus plan

Paid holidays

Paid time off

Volunteer time off

Professional development

Job summary

Spira Care is seeking a Manager, Care Center to lead daily operations and patient-focused care within our center. You will direct staff, optimize member flow, and ensure service excellence in a collaborative, fast-paced environment.

You will mentor teams, uphold regulatory and policy standards, and oversee clinical workflows, inventory, scheduling and payroll to support high-quality patient experiences.

Qualifications

• Bachelor's degree; focus in health care administration, nursing, operations/management or related field.
• 3+ years' experience in a healthcare setting.
• Maintain licensures and certifications throughout employment.
• Intermediate knowledge of Microsoft Windows applications.
• Familiarity with electronic medical records system and clinical workflows.
• Familiarity with health insurance.
• Demonstrate competence in building high performing teams.
• Spira Care has vaccination requirements as a condition of employment.

Responsibilities

• Plan, organize and direct all activities within the Care Center.
• Coordinate, supervise and direct member flow and issue resolution.
• Lead staffing, performance appraisals and coaching.
• Develop team adaptability and maintain core values.
• Oversee inventory, scheduling, payroll and policy compliance.
• Review and revise clinical policies and procedures.
• Manage projects and competing priorities for smooth operations.
• Serve as on-site escalation point for Care Center decisions.

Skills

Staff management

Team leadership

Coaching/mentoring

Customer service

Regulatory compliance

Education

Bachelor's degree in health care administration or related field

Tools

Athena EHR

EMR systems

Job description

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
• Annual incentive bonus plan based on company achievement of goals
• Time away from work including paid holidays, paid time off and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

Job Description Summary:

Spira Care was designed with our patients at the center of their Care Teams. This collaborative, patient-centered approach to primary care offers patients a one-of-a-kind healthcare experience and offers healthcare professionals an opportunity to really see the impact they can make in their patients’ lives.

Our Care Teams are made up of professionals with diverse backgrounds, experiences, and focus areas who are curious, empathetic, and collaborative. Spira Care is looking to welcome people on our team who are excited about innovating in primary care and are passionate about helping people achieve their health goals.

The Manager, Care Center is responsible for planning, organizing and directing all activities within their Care Center. The person in the role manages the coordination, supervision, and direction of member flow, problem recognition and resolution, acting as a role model, and providing leadership for all care center activities.

Management / Leadership Responsibilities:

• Hire and retain competent staff, develop their proficiency, nurture their creativity and encourage their engagement through continuous improvement of the role. Conducts annual performance appraisals for all staff by coaching and mentoring the team to quality standards of performance and culture.
• Mentors staff to establish a trusted partnership with the member and builds creditability through knowledge sharing and collaboration around health care needs.
• Develops the team's ability to operate successfully in an ambiguous environment that requires a degree of adaptability and reliability.
• Models core values and supports organizational goals of Spira Care.

Member Experience Responsibilities:

• Ensure the team provide a high degree of customer service to include taking member incoming calls, in-person interactions, and member outreach when needed.
• Identifies member experience trends and implements corrective actions and improvements where needed. Holds staff accountable for member experience in the care center including the evaluation and enhancement of workflow, resolution of member complaints, and ensuring staff engagement to improve the overall Spira Care experience.

Clinical / Operational Responsibilities:

• Accountable for inventory management of care center supplies/immunizations, scheduling, payroll, and consistently upholding regulatory compliance policies.
• Assists with the review and revision of clinical policies and procedures.
• Manages projects and competing priorities to ensure Care Center operations continue smoothly.
• Responsible for the operational and administrative functions core to the continued success of the care center
• Serves as the on-site escalation and main point of contact for Care Center decisions, emergency response, etc.

Regulatory / Compliance Responsibilities:

• Maintains confidentiality of all regulated information in compliance with state and federal laws; reads, understands and follows medical policy and all corporate, divisional and departmental policies and procedures. Including but not limited to: Protected Health Information (PHI) and Personal Identifiable Identification (PII).
• Ensures staff maintain all required competencies on an annual basis. Verifies all licensing and national certification criteria are met and up to date.
• Meets individual quality performance standards and annual targets for program performance as mutually agreed to by management team to maximize program value including maximizing the member experience.
• Works with minimal supervision, handles multiple projects simultaneously, prioritizes work appropriately, and works in collaboration with Spira Care operations.

Minimum Qualifications

• Bachelor's degree; with focus in health care administration, nursing, operations/management or related field.
• 3+ years' experience working in a healthcare setting.
• Maintain licensures and certifications throughout employment.
• Intermediate knowledge of Microsoft Windows applications.
• Familiarity with electronic medical records system and clinical workflows.
• Familiarity with health insurance.
• Demonstrate competence in building high performing teams.
• Spira Care has specific vaccination requirements as a condition of employment. You must be able to comply with this condition of employment with or without reasonable accommodation based on a sincerely held religious belief or a disability.

Preferred Qualifications

• 7+ years management experience; clinical or outpatient setting
• Athena EHR experience and proficient with medical terminology.
• Prior healthcare insurance knowledge/experience.
• Experience with ACA and/or Medicare populations.

Spira Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.