Manager, Resource Management

Mindshare; New York (NY); On-site; USD 60,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Partner discounts

Mental health awareness days

Job summary

Mindshare, located in New York, is seeking a Capacity Planner responsible for aligning staffing capabilities with client needs to ensure timely and effective fulfillment of roles. You will advise client teams, maintain workforce data, and optimize team configurations to enhance client strategies.

The ideal candidate will demonstrate strong data accuracy skills and a proven ability to manage client relationships effectively. A competitive benefits package is offered, alongside a salary range of $60,000 to $140,000 USD.

Qualifications

• Proven ability to advise client teams on fulfillment timelines and roles expectations.
• Strong data accuracy skills utilized for Workforce Planning.
• Experience in navigating fulfillment channels and collaborative team-building.

Responsibilities

• Align capabilities with client needs for timely staff fulfillment.
• Monitor progress on fulfillment activities aligning with client needs.
• Utilize data and analytics to enhance staffing levels and fulfillment effectiveness.

Skills

Workforce Planning

Client Relationship Management

Data Analytics

Resource Management

Talent Acquisition

Job description

About WPP Media

WPP Media is WPP’s AI‑driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Clients see exactly where, how, and why their media investment is working.

Role Summary and Impact

The Capacity Planner is responsible for aligning capabilities with client needs to ensure timely and effective fulfillment of roles. This position advises client teams on fulfillment timelines, staff planning, and role expectations, while maintaining accurate workforce data and navigating between various fulfillment channels to optimize team configurations and enhance client strategies.

Skills and Experience

• Aligned to a book of business, agency, and/or group of accounts
• Advise client teams on fulfillment timelines to ensure client readiness and success
• Advise client teams on roles expectations and recommendations against staff plans
• Own and drive data accuracy used for Workforce Planning
• Navigate between fulfillment channels and understand skills needed to plan client strategies (Talent Acquisition/Contracting/Resource Management)
• Collaborate with client teams to ensure Staff Plans are accurate and always maintained
• Assemble and optimize the best possible team for our clients
• Ensure the fulfillment of staff plans across internal and external supply
• Simplify client team interactions; facilitate and aggregate all needs between our Resource Management and Talent Acquisition functions (including contract & offshore needs)
• Partner with Workforce Planning to provide client demand input to shape current & future demand predictions and strategies
• Act as a central point of contact for client teams, simplifying communication and ensuring clarity in staffing requirements
• Continuously assess and refine the staffing fulfillment process to enhance efficiency, minimize bottlenecks, and improve the overall client experience
• Monitor and track the progress of fulfillment activities, ensuring alignment with the client's needs and strategic goals
• Utilize data and analytics to measure the effectiveness of the fulfillment plan, making data‑driven decisions to optimize staffing levels
• Develop a deep understanding of client needs, expectations, and existing staff plans
• Leverage knowledge of Resource Management, Workforce Planning, and staffing solutions and utilize expertise to advise client teams effectively
• Maintain accurate data for Workforce Planning, utilizing data analytics to monitor fulfillment activities and make data‑driven decisions
• Handle confidential and sensitive data and information
• Effectively manage, set expectations and communicate with senior stakeholders
• Operate with a high degree of autonomy, making independent decisions to align staffing capabilities with client needs
• Collaborate closely with cross‑functional teams, influencing and guiding them towards effective staffing solutions and client strategies
• Demonstrated ability to resolve cross‑functional conflicts, promoting teamwork and ensuring smooth collaboration between internal partners and leadership
• Act as a trusted advisor, offering creative solutions to complex staffing challenges

Life at WPP Media & Benefits

WPP Media values employees and offers a competitive benefits package that includes medical, group retirement plans, vision, and dental insurance, significant paid time off, partner discounts, and mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

Pay Range (US): $60,000 – $140,000 USD.