Manager, Business & Technology Process Management - Enterprise Services Risk Operations (ESRO)

Capital One; Richmond (VA); On-site; USD 150,000 - 171,000; Full time

Job summary

Capital One in Richmond, VA is seeking a Manager, Business & Technology Process Management for the ESRO PRO Team to partner with business units, identify risk-mitigation solutions, and lead assessments across processes.

The role demands strong communication, influence with senior leaders, and the ability to drive efficiency and improvements across multiple workstreams in a fast-paced environment.

This is a full-time on-site role with competitive compensation and benefits.

Qualifications

• 5+ years in process management or technology risk management.
• Experience supporting internal or external business clients.
• Experience analyzing information security or technology threats and risks.
• Bachelor's degree or military experience; professional certifications are a plus.

Responsibilities

• Act as a process management risk advisor to drive value during assessments.
• Research regulatory trends and internal changes to identify risks.
• Lead stakeholders in applying risk management principles per Enterprise frameworks.
• Research emerging risk areas and regulatory impacts on process areas.
• Lead and support project delivery across multiple workstreams.
• Manage timelines, communicate with stakeholders, and escalate when needed.
• Participate in risk forums and contribute to continuous improvement of practices.
• Present assessment outcomes to senior leadership with clear communication.
• Drive efficiency and process improvements within and across teams.

Skills

Process management

Technology risk

Project management

Stakeholder management

Education

Bachelor's Degree or military experience

High School Diploma

Tools

AWS Cloud

ML/AI data management

Incident response

Job description

Job Summary

Manager, Business & Technology Process Management - Enterprise Services Risk Operations (ESRO) The Enterprise Services Risk Operations (ESRO) organization is expanding with a focus on attracting innovative, pioneering, collaborative, and highly skilled professionals. We operate at the forefront of risk management, providing support for novel and developing technologies, as well as critical business strategies. Diverse perspectives and experiences are valued as we work to redefine the financial sector. As a Manager on the Process Risk Optimization (PRO) Team, you will be responsible for working with business partners to proactively identify and lead risk mitigation solutions for Capital One.

Responsibilities

• Perform the role of a process management risk advisor and leverage subject matter knowledge and critical thinking to drive value during assessments to ultimately improve our processes and reduce risk for Enterprise Services lines of business


• Research novel trends in an ever-changing regulatory environment, as well as internal process changes, to improve existing risks and identify emerging risks


• Lead stakeholders in applying risk management principles in accordance with Enterprise frameworks


• Research new and emerging areas of risk and the dynamic regulatory environment to understand impacts on process areas


• Lead and support project and program delivery, execute deliverables in fast paced environment, and work across multiple workstreams


• Prioritize simultaneous projects and assessments, manage timelines independently, keep key stakeholders informed, and recognize when to escape appropriately


• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices


• Deliver assessment outcomes to senior leadership with strong communication skills and ability to influence stakeholders


• Lead initiatives to drive efficiency and process improvements within and across teams

Basic Qualifications

• High School Diploma, GED or equivalent certification


• At least 5 years of experience in process management, technology risk management, or project management


• At least 5 years of experience supporting, partnering, and interacting with internal or external business clients


• At least 1 year of experience analyzing information security or technology threats and risks

Preferred Qualifications

• Bachelor's Degree or military experience


• At least 1 year of Financial Services industry experience


• Experience with regulatory practices (governance, risk, compliance, and information and network security), AWS cloud, machine learning and artificial intelligence data management, third party and contingent workforce, and incident response.


• Process development, documentation, or improvement experience


• Experience in controls development, controls management, and reporting activities


• Holds one or more certifications in: any security, technology, or risk certifications (e.g., CompTIA Security+, CompTIA Tech+, Systems Security Certified Practitioner (SSCP), ISACA Certified in Risk and Information Systems Control (CRISC), Certified Information Systems Security Professional (CISSP), technology vendor certifications (e.g., AWS, Microsoft, Google))


• Ability to communicate and influence clearly and to interact effectively at all levels of the organization


• Ability to navigate a complex, dynamic organization and prioritize deliverables in an multi-national, expanding business environment


• Excellent problem‑solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

Compensation & Benefits

• Minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.


• McLean, VA: $164,800 - $188,100 for Manager, Cyber Risk & Analysis


• Richmond, VA: $149,800 - $171,000 for Manager, Cyber Risk & Analysis


• New York, NY: $179,700 - $205,100 for Manager, Cyber Risk & Analysis


• Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.


• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.


• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Equal Opportunity

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.