Manager, Business Ops | Billing & AR

EPIND Epicor India; United States; On-site; USD 94,000 - 151,000; Full time

Benefits offered by this job

Health and Wellness benefits

Internal Mobility and mentorship

Career development opportunities

Inclusive workplace

Work-life balance policies

Global mobility support

Job summary

Epicor is seeking a Manager of Business Operations to lead a team focused on pre-order operational activities spanning sales quotes, orders, purchasing, pricing, and procurement. You will drive operational excellence through technology improvements and efficiencies.

You will oversee the Business Systems Analysts and Operations team, coordinate across departments, and establish KPIs. The role emphasizes profitability analysis, process optimization, and strategic implementation in a multi-location

Qualifications

• Experience with using and/or implementing software.
• Experience evaluating and streamlining processes.
• Experience in multi-company and multi-location environment.
• Strong problem solving and attention to detail.
• Customer service orientation with internal stakeholders.

Responsibilities

• Oversee and develop Business Systems Analysts and Operations team.
• Guide cross-functional coordination across departments.
• Maximize efficiency of pre-order operations procedures.
• Establish production KPIs and perform quality assessments.
• Monitor daily operations and address issues promptly.
• Resolve complex client/account/processing discrepancies.
• Build processes aligned with business objectives and compliance.
• Review financial data and propose profitability enhancements.
• Gather stakeholder needs to inform strategic plans.

Skills

People leadership

Process improvement

Analytical thinking

Problem solving

Communication skills

Multi-tasking

Team building

Customer service orientation

Education

Bachelor’s degree or equivalent experience

Job description

The Mgr, Business Ops oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.

What you'll be doing

• Manage, train and develop Business Systems Analysts and Business Operations team members.
• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
• Maximize the efficiency of all pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Resolve highly complex client, account, and/or processing issues and discrepancies.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Assists on special projects and provides ad hoc reports as needed.

What you'll likely bring

• Experience with using and/or implementing software.
• Experience in evaluating and streamlining processes.
• Experience with multi-company and multi-location environment.
• Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven.
• Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships.
• Ability to multi task and shift priorities as needed to meet deadlines.
• Strong analytical skills and attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong team building skills.

What could set you apart

• 8+ years applicable experience and demonstrated success/knowledge.
• 3+ years of specialized/industry experience.
• 3+ years in Software Industry preferred.
• Bachelor’s degree (or equivalent experience).

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.

Range: Minimum: $94,000 USD Maximum: $151,000 USD. The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.