Manager, Business Ops | Billing & AR

Epicor Software Corporation; Austin (TX); Hybrid; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health and Wellness

Internal Mobility

Career Development

Education Support

Inclusive Workplace

Work-Life Balance

Global Mobility

Job summary

Epicor Software Corporation in Austin, TX seeks a senior leader to manage and develop a Business Systems Analysts and Operations team. You will guide cross-department collaboration, optimize pre-order operations, establish KPIs, monitor daily performance, and drive profitability through process improvements.

The role emphasizes strategic planning, stakeholder alignment, and delivering ad hoc reports. Ideal candidates bring 8+ years of experience, multi-location software/industry background, and

Qualifications

• Experience with using and/or implementing software.
• Experience in evaluating and streamlining processes.
• Experience with multi-company and multi-location environment.
• Problem solving - attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven.
• Customer service orientation - consistently meeting and anticipating the needs of internal customers.
• Ability to multi task and shift priorities as needed to meet deadlines.
• Strong analytical skills and attention to detail and accuracy.
• Effective verbal and written communication skills.
• Strong team building skills.
• Bachelor’s degree (or equivalent experience).
• 8+ years applicable experience and demonstrated success/knowledge.
• 3+ years of specialized/industry experience.
• 3+ years in Software Industry preferred.

Responsibilities

• Manage, train an develop Business Systems Analysts and Business Operations team members.
• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
• Maximize the efficiency of all pre-order business operations procedures.
• Establish production KPIs and conduct quality assessments.
• Monitor daily operations and address potential issues when they arise.
• Resolve highly complex client, account, and/or processing issues and discrepancies.
• Build processes that meet our business objectives and ensure compliance.
• Monitor financial data and recommend solutions that will improve profitability.
• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
• Assists on special projects and provides ad hoc reports as needed.

Skills

Software experience

Process improvement

Multi-location experience

Problem solving

Customer service

Multi-tasking

Analytical skills

Communication skills

Team building

Education

Bachelor's degree or equivalent

Job description

What you’ll be doing

• Manage, train an develop Business Systems Analysts and Business Operations team members.

• Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.

• Maximize the efficiency of all pre-order business operations procedures.

• Establish production KPIs and conduct quality assessments.

• Monitor daily operations and address potential issues when they arise.

• Resolve highly complex client, account, and/or processing issues and discrepancies.

• Build processes that meet our business objectives and ensure compliance.

• Monitor financial data and recommend solutions that will improve profitability.

• Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.

• Assists on special projects and provides ad hoc reports as needed.

What you’ll likely bring

• Experience with using and/or implementing software

• Experience in evaluating and streamlining processes

• Experience with multi-company and multi-location environment

• Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven

• Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships

• Ability to multi task and shift priorities as needed to meet deadlines

• Strong analytical skills and attention to detail and accuracy

• Effective verbal and written communication skills

• Strong team building skills

What could set you apart

• 8+ years applicable experience and demonstrated success/knowledge

• 3+ years of specialized/industry experience

• 3+ years in Software Industry preferred

• Bachelor’s degree (or equivalent experience)

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About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.