Manager, Business Operations

DIRECTV, LLC; El Segundo (CA); Remote; USD 83,000 - 151,000; Full time

Job summary

DIRECTV, LLC is seeking an experienced operations professional to manage daily business operations remotely in the United States (excluding Alaska). You will develop and implement policies, monitor performance, and guide cross-functional teams to improve efficiency and reduce costs.

The role requires 3–5 years of operations experience, strong analytical and communication skills, and the ability to lead multiple projects. Preferred degrees and process improvement certifications are a plus.

Qualifications

• Required 3-5 years of experience in business operations or a closely related field.
• Full understanding of business operations, with the ability to resolve a wide range of issues creatively.
• Demonstrated ability to manage multiple projects at once and develop project plans that account for staffing.
• Proven ability to identify and proactively address staffing or talent issues.
• Strong analytical skills, including the ability to interpret trends and metrics and turn them into action.
• Excellent verbal and written communication and presentation skills.

Responsibilities

• Operations Management Support and manage daily business operations so that workflows run smoothly and on schedule.
• Execute operational plans within assigned areas of the organization.
• Resolve a wide range of operational issues with creative, solution-based approaches.
• Policy and Process Development Develop, document, and implement policies and procedures that improve operational efficiency and effectiveness.
• Monitor, evaluate, and refine existing processes, procedures, and systems.
• Process Improvement and Cost Reduction Analyze operational trends to identify opportunities for process improvement and cost savings.
• Work with cross-functional teams to design and carry out improvement initiatives.
• Project and Program Management Manage multiple projects or programs at the same time, from planning through completion.
• Build project plans that account for staffing needs, timelines, and dependencies.
• Lead small projects or portions of larger team and organizational initiatives.
• Performance Monitoring and Reporting Identify, track, and report on key performance metrics to confirm organizational goals are met.
• Prepare reports and dashboards that give leadership usable insights.
• Stakeholder Engagement and Communication Develop and maintain relationships with key internal and external stakeholders.
• Present complex information clearly, in writing and verbally, to a variety of audiences.
• Team Support Identify and proactively address staffing issues that could affect project delivery.
• Provide guidance and informal mentorship to less experienced team members.

Skills

Analytical skills

Communication skills

Project planning

Cross-functional collaboration

Problem-solving

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

Here’s what you’ll do:

Operations Management Support and manage daily business operations so that workflows run smoothly and on schedule.

Execute operational plans within assigned areas of the organization.

Resolve a wide range of operational issues with creative, solution-based approaches.

Policy and Process Development Develop, document, and implement policies and procedures that improve operational efficiency and effectiveness.

Monitor, evaluate, and refine existing processes, procedures, and systems.

Process Improvement and Cost Reduction Analyze operational trends to identify opportunities for process improvement and cost savings.

Work with cross-functional teams to design and carry out improvement initiatives.

Project and Program Management Manage multiple projects or programs at the same time, from planning through completion.

Build project plans that account for staffing needs, timelines, and dependencies.

Lead small projects or portions of larger team and organizational initiatives.

Performance Monitoring and Reporting Identify, track, and report on key performance metrics to confirm organizational goals are met.

Prepare reports and dashboards that give leadership usable insights.

Stakeholder Engagement and Communication Develop and maintain relationships with key internal and external stakeholders.

Present complex information clearly, in writing and verbally, to a variety of audiences.

Team Support Identify and proactively address staffing issues that could affect project delivery.

Provide guidance and informal mentorship to less experienced team members.

What you’ll need to be successful:

Required 3-5 years of experience in business operations or a closely related field.

Full understanding of business operations, with the ability to resolve a wide range of issues creatively.

Demonstrated ability to manage multiple projects at once and develop project plans that account for staffing.

Proven ability to identify and proactively address staffing or talent issues.

Strong analytical skills, including the ability to interpret trends and metrics and turn them into action.

Excellent verbal and written communication and presentation skills.

Ability to work independently with a moderate level of oversight, and to collaborate effectively across functions.

Preferred Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).

Experience with process improvement methodologies such as Lean or Six Sigma.

Project management experience or certification (such as PMP).

Proficiency with data analysis and reporting tools.

May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer's proprietary data.

Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

This is a remote position that can be located anywhere in the United States, with the exception of Alaska.

A career with us comes with big rewards:

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market.

Our salary ranges are determined by role, level, and location.

DIRECTV WAGE ZONES: $83,391 - $151,421

Low (N1): $83,391 - $125,087

Mid (N2): $87,780 - $131,670

High (N3): $96,558 - $144,837

Top (N4): $100,947 - $151,421

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

DIRECTV has been at the forefront of entertainment for nearly three decades. Focused on our people, vendors, and customers, we're committed to providing unparalleled entertainment experiences where, when and how people want it.

Are you ready to join us as we're reimagining what's possible?