Manager Business Office

Universal Technical Institute; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Technical Institute, Inc. is seeking a Business Office Manager (Student Accounts) for the Orlando Campus to oversee campus operations with a focus on compliance, accuracy, efficiency, and excellent student service.

You will supervise staff, manage student accounts receivable and collections, accounts payable, and inventory while maintaining professional office systems. You will lead a team to ensure timely processing, accurate reporting, and strong customer support for transcripts and

Qualifications

• HS Diploma or GED is required.
• Minimum three years of experience in a business office environment.
• Minimum of three years of online higher education experience in a business office setting preferred.
• Knowledge of GAAP and ability to apply it.
• Strong interpersonal skills and conflict resolution abilities.
• Experience with accounts receivable, collections, inventory management, and financial reporting.

Responsibilities

• Ensure business office compliance with regulatory and internal policies; manage funds securely.
• Lead student collections with substantial outreach to maintain receivables and payment plans.
• Process and reconcile accounts payable, invoices, and aging reports accurately.
• Manage campus inventory of textbooks and supplies with counts and variance resolution.
• Process student accounts transactions, including credits, charges, adjustments, and exceptions.
• Provide excellent customer service to students regarding accounts, transcripts, diplomas, and requests.
• Coordinate with Financial Aid for cancellations, refunds, and aid adjustments.
• Support adherence to accounting standards with Campus Support Center.
• Assist with campus facility operations as needed.
• Develop and lead a high-performance team through training and performance management.

Skills

GAAP knowledge

Communication

Problem solving

Team leadership

MS Office proficiency

SharePoint

Education

HS Diploma or GED

Bachelor’s degree in business related field

Tools

MS Office

SharePoint

Educational software

Job description

Position Overview

Business Office Manager, (Student Accounts)

Orlando Campus

The Manager Business Office is responsible for overseeing campus business office operations with a focus on compliance, accuracy, efficiency, and exceptional student service. Key areas of accountability include student accounts receivable, collections, accounts payable, purchasing, and campus inventory. The Manager supports company operations while maintaining professional office systems and providing personnel supervision.

What You’ll Do

• Ensure business office compliance with regulatory and internal policies, including accurate processing of collections, refunds, overages, and safeguarding of funds
• Lead student collections efforts, dedicating 60% of time to outreach and follow-up to maintain current receivables and payment plans
• Process and reconcile accounts payable, invoices, aging reports, and campus expenditures accurately and timely
• Manage campus inventory of textbooks and supplies, including physical counts and variance resolution
• Accurately process student account transactions, including credits, charges, adjustments, and exceptions
• Provide excellent customer service to students regarding accounts, transcripts, diplomas, and other requests
• Coordinate with Financial Aid to ensure proper handling of cancellations, refunds, and aid adjustments
• Support adherence to accounting standards and policies in collaboration with Campus Support Center
• Assist with campus facility operations as needed
• Establish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metrics
• Recognizes and rewards employee contributions and achievements
• Other duties as assigned

What You’ll Bring

• HS Diploma or GED (required)
• Bachelor’s degree in business related field (preferred)
• Minimum three (3) years of experience in a business office environment (required)
• Minimum of three (3) years of online higher education experience in a business office setting (preferred)
• Broad knowledge of accounts receivable, collections, inventory management, financial reporting, and/or proprietary education (preferred)
• Acquire and apply up-to-date with information from the business world, education and healthcare industries and apply cross-functional knowledge
• Knowledge of and ability to implement generally accepted accounting principles and procedures (GAAP)
• Maintain professionalism and fairness in interpersonal interactions while building trust and respect across teams and departments and seeking resolution to conflicts through constructive discussion
• Prepare account analysis and interpret financial data to identify and address issues proactively and make sound recommendations based on analysis
• Maintain professionalism and integrity during negotiations while identifying stakeholders and shared interests to facilitate collaborative agreements and outcomes
• Understand the implications of new information for both current and future problem-solving and decision-making
• Be aware of others' reactions and understanding why they react as they do
• Identify complex problems and reviewing related information to develop and evaluate options and implement solutions
• Present ideas in a clear and compelling manner, both verbally and in written format
• Exceptional listening skills
• Intermediate level presentation and training facilitation skills
• Drive, and be accountable for, results in a fast-paced environment
• Intermediate level proficiency with productivity software (MS Office), educational technology and administrative software, and other enterprise-level software (SharePoint, etc.)

• Able and willing to:
  • Communicate, think, learn, and reason
  • Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
  • Safely ambulate and/or maneuver when on-site at Company locations
  • Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
• Ability to use good judgment, problem-solving and decision-making skills
• Ability to maintain confidentiality and manage sensitive information with discretion
• Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
• Ability to gain, understand and apply information and data as it relates essential functions of the position
• Ability to foster long-term relationships with stakeholders
• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
• This position is an on site work location to meet business needs. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• No travel required

About Us

Universal Technical Institute, Inc. is a national leader in workforce solutions for transportation, skilled trades and healthcare/dental. Across our two brands, Universal Technical Institute (UTI) and Concorde Career Colleges, we share a common purpose: to prepare students for careers in high-demand fields. Just as we invest in our students’ futures, we invest in our people by creating opportunities to grow, contribute and build rewarding careers while making a lasting difference in the lives of students, employers and the communities we serve.