Manager, Business Intelligence- Retail

Global Partners; Concord (MA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Medical, Dental, Vision and Life Insurance

401k with match

Tuition reimbursement

Paid volunteer time off

Job summary

A leading energy company is seeking a General Store Manager in Concord, Massachusetts. The successful candidate will manage day-to-day operations, maximize profitability, and lead a high-performing team. Responsibilities include staff management, customer satisfaction, and store safety. We offer competitive salaries, health benefits, and opportunities for growth.

Qualifications

• Must work flexible hours including day, night, weekends, and holidays.
• Experience in retail, food service, or fuel environment preferred.
• Reliable transportation and valid driver’s license required.

Responsibilities

• Maximize store profitability and manage controllable expenses.
• Ensure guest and associate satisfaction and brand standards.
• Select and lead a highly engaged team.

Skills

Leadership in fast-paced environments

Team coaching and development

Flexible work availability

Education

High School Diploma or Equivalent

Job description

Overview

The General Store Manager (GM) is responsible for the management of the ongoing day-to-day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer services and store appearance.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. Global Partners operates Alltown Fresh and a vast network of liquid energy terminals; the company invests in the energy transition and supports communities in which it operates. We’re excited for the next 90 years and seek passionate people to contribute to our future.

We’re looking for individuals who are motivated by what’s next and want opportunities to advance their careers.

Responsibilities

• Maximize store profitability through managing all controllable expenses, optimizing revenue streams, and leading and developing a high performing team.
• Responsible for guest and associate satisfaction, exceeding brand standards, and managing the store’s profitability.
• Select, develop, and effectively lead a highly engaged team.
• Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback and create a plan to meet expectations.
• Staff the store appropriately to cover guest and business demands of a 24/7 operation. Proactively identify hiring needs.
• Allocate resources, delegate work, and manage time through efficient scheduling and use of labor hours.
• Conduct all aspects of management training and monitor the training of all associates to ensure proficiency and safety.
• Create and sustain an inclusive store atmosphere and promote a productive, engaged team environment.
• Value store associates through celebration and recognition.
• Support the development of associates and store management teams through appropriate talent management processes (e.g., performance management, development plans, career conversations, and development opportunities).
• Provide overall direction and support for the team; monitor and assess individual work; provide feedback and coaching; complete performance appraisals; take corrective action when appropriate; participate in hiring decisions.
• Ensure store conditions meet or exceed standards for safety, service, and operational efficiency by analyzing opportunities and executing policies and programs.
• Adhere to work designs and implement improvement actions; manage safety programs and ensure proper execution and compliance.
• Report and document guest and associate incidents in a timely manner; ensure compliance with laws and company policies and procedures.
• Lead change initiatives; champion programs and educate associates on the reason and need for change; ensure programs are executed and sustained.
• Meet or exceed key performance metric targets and deliver merchandise gross profit by executing the merchandise plan; monitor store financial performance.
• Maintain awareness of store-level and organizational financial trends to help achieve profitability.
• Monitor cash handling and inventory; assist investigations into shortages/overages and inventory variances.
• Manage financial plans by reviewing and interpreting financial reports and taking action to achieve goals; ensure execution of plans.
• Analyze income statements and reports to ensure store profitability; manage inventory to maximize sales, control costs, reduce waste, and manage cash procedures.
• Build relationships with community partners to connect the store with its community.
• Other duties as assigned.

Gift and Benefits

• Coins! We offer competitive salaries and opportunities for growth. Training for growth and job development.

• Health + Wellness - Medical, Dental, Vision and Life Insurance; additional wellness support.

• The Road Ahead – 401k with match.

• Professional Development - Tuition reimbursement after 6 months of service.

• Give Back! Paid volunteer time off to support an organization of your choice.

Qualifications

• Must be available to work flexible hours that may include day, night, weekends and/or holidays.
• Leadership experience in fast-paced retail, food service, or fuel environment preferred.
• Experience selecting, training, and managing staff.
• Experience with labor allocation, scheduling, and managing expenses.
• Experience coaching and developing team members.
• Ability to reach, bend, twist, stoop, kneel, crouch, climb ladders/stairs and lift to 25 lbs during a shift.
• Must have reliable transportation and valid driver’s license.
• Applicants must be at least 18 years old.
• 1-2 years of supervisory experience.
• Education: High School Diploma or Equivalent.

We value passion and potential. If you are enthusiastic about a position, we encourage you to apply even if you don’t check every box. We embrace diverse perspectives, backgrounds and experiences.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate. If you need an accommodation to apply, contact our recruiting department.

*Disclaimer: In Massachusetts, lie detector tests are not used for employment decisions. Laws prohibit such tests; penalties apply for violations.