Manager, Business Analysis (Remote - US)

First American; Northern (KY); Hybrid; USD 129,000 - 172,000; Full time

Job summary

First American is seeking a Manager, Business Analysis to lead a high-performing BA/BSA team and align business goals with technology solutions. You will mentor analysts and drive agile delivery across the lifecycle, collaborating with product, design, and engineering to deliver value.

The role emphasizes leadership, strategic partnership, and building a Center of Excellence for Analysis practices within the division, with a focus on roadmaps and governance across programs.

Qualifications

• Bachelor's degree or University degree or equivalent experience.
• Advanced degree preferred.
• CBAP or IIBA certifications, PBA, Agile certs a plus.
• Demonstrated experience as Lead BA or BA Manager with supervisory duties.
• Strong people leadership capabilities with an ability to influence and inspire change.
• Experience in digital transformation programs in complex environments as Senior BA/BSA.
• Experience in Agile development environment collaborating with business, product and engineering teams.
• Knowledge of SDLC and analysis support across all phases of software/product development.
• Strong knowledge of system integrations and supporting technologies.
• Excellent communicator with presenting, influencing, and collaborating with management.
• Experience with BA methodologies, best practices and industry standards.
• Knowledge of Agile methodologies and collaboration tools.
• Microsoft Office proficiency.
• Excellent organization and program/project management skills.
• Experience creating and maintaining analysis documentation (user stories, use cases, functional requirements, APIs, data rules).
• Knowledge of Title insurance & settlement services operations is a plus.

Responsibilities

• Manage a team of Business Systems Analysts and Business Analysts supporting various product teams and transformation programs.
• Collaborate with cross-functional teams to identify business needs and provide analysis support to meet goals.
• Provide analysis expertise and lead documentation of business and functional requirements for initiatives.
• Lead team through product/software development lifecycle with best practices.
• Oversee creation/maintenance of documentation (API, business rules, user stories, data validation).
• Partner with business, product, design, and engineering; including offshore staff.
• Set and manage team goals and day-to-day operations; handle requests and resource planning.
• Participate in hiring, performance reviews, and HR activities for the team.
• Mentor team, provide feedback, and support knowledge development.
• Guide problem identification, gap analysis, options research, and solution implementation.
• Participate in product, engineering and business meetings as SME.
• Support BA center of excellence and BA group charter development.

Skills

Lead BA / BSA management

People leadership

Agile delivery

Communication

Requirements gathering

SDLC

System integrations

BA methodologies

Microsoft Office

Project management

Documentation (use cases, user stories

Education

Bachelor's degree or equivalent

Advanced degree preferred

Tools

Microsoft Office

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Manager, Business Analysis plays a key role in providing research and analysis support to inform strategy and decision making at a managerial level. This role will manage a high performing team of BA and/or BSAs within the division and provide people and project leadership in aligning business goals with applicable systems. The BA manager will work closely with the Director of Business Architecture & Analysis to implement the division and group’s vision for developing a center of excellence for the team and implementing industry best practices for the discipline of Business and Systems Analysis. The manager will also lead key division programs, act as a liaison between business users and technology teams, and provide mentorship to other BAs in all aspects of agile project delivery to ensure project success.

What You’ll Do

• Manage a team of Business Systems Analysts and/or Business Analysts supporting various product teams and transformation programs
• Works collaboratively with cross functional teams from business, technology and external partners to identify business needs, and ensure appropriate analysis support is provided to meet business and system goals for various product and process initiatives
• Provides analysis expertise and acts as a lead Analyst to analyze and document business and functional requirements on key initiatives, and represents the division on major programs.
• Leads, oversees and mentors team in utilizing best practices in business analysis all through product or software development lifecycle (Discovery, MVP development, Design, Development, Testing, Launch and Production Support)
• Oversees the creation and maintenance of required supporting documentation following best practices within an agile framework (e.g. API, business rules, user stories, data validation etc.).
• Is a strategic partner, acts as a liaison between the business, product, design, and engineering teams including offshore staff.
• Sets and manages team goals and objectives for day-to-day operations and projects
• Receives analysis support requests, assesses project needs and works with the group's senior leadership team to plan and assign analysis support
• Participates in hiring process, writes and conducts performance reviews, manages disciplinary actions, and other HR activities for the team as required
• Provides constructive feedback and mentors the team to support their knowledge development within Business Analysis and Business Systems Analysis
• Provides guidance to team in identifying business problems, completing gap analysis, researching alternatives, identifying business and system requirements, driving solutions, testing to confirm, gaining consensus, and implementing solutions for required applications.
• Participates in Product, engineering and business meetings as required and provides subject matter expertise from a Business and Systems analysis perspective
• Partners with other business and technology teams within the division and/or organization to support product /program rollouts
• Provides inputs to leadership and provides necessary reports and presentations to help inform roadmaps, budgets, resource planning and strategy
• Leads the creation of a Center of Excellence for the Business and Systems Analysis Practice within the division.
• Supports the development of BA group charter and engagement model

What You’ll Bring

• Bachelor's degree/University degree or equivalent experience
• Advanced degree preferred
• Certifications: CBAP or IIBA Certifications, PBA, Agile certifications a plus
• Demonstrated experience as a Lead BA or Business Analysis Manager with supervisory duties.
• Strong people leadership capabilities with an ability to influence and inspire change
• Must have a solid experience working on major digital transformation programs in complex environments as Senior BA /BSA
• Must have experience working in an Agile development environment, collaborating with business, product and engineering teams to identify and translate business requirements into systems definitions and solutions
• Must have knowledge of and experience in providing analysis support within all phases of Software or product development Lifecycle
• Strong working knowledge of system integrations and supporting technologies
• Must be a strong and confident communicator with exceptional abilities in presenting, influencing and collaborating with internal and external partners at management level for success
• Strong experience in Business Analysis and Business Systems Analysis methodologies, best practices and industry standards
• Knowledge of Agile methodologies and collaborative tools to document and collaborate with product and engineering teams
• Standard Microsoft office skillset
• Excellent organization and Program/ project management skills
• Rich experience and knowledge in creating and maintaining analysis documentation, including but not limited to: user stories, use cases, functional requirements, mapping processes, API analysis, writing test cases, capturing business rules, data analysis etc.
• Knowledge of Title insurance & settlement services operations is a plus

Pay Range

Pay Range: $129,300.00 - $172,300.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

By submitting this application, you may convey certain personal information to First American. This information is collected for the sole purpose of determining your qualification for the position you are applying. California residents may learn more by viewing our Privacy Policy. County of Los Angeles Fair Chance Ordinance E-Verify Participation Poster