Manager, Business Administration

Macy's; Auburn (MA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Eight paid holidays

Job summary

Macy's is seeking a Manager, Business Administration to lead essential store operations and administrative functions. You will collaborate with Store leadership to optimize staffing, hiring, and the store environment, while overseeing budgets, payroll, and P&L responsibilities.

The role emphasizes interviewing, hiring, coaching, onboarding, and performance management of direct reports, with a focus on profitability and efficient processes across the store.

Qualifications

• Strong leadership to manage essential activities and staff, including hiring, training, and performance management.
• Proficiency in managing operational activities, P&L oversight, and driving profitability.
• Experience leading hiring, onboarding, and retention strategies to reduce turnover and boost engagement.
• Ability to lead training initiatives, ensure high adoption, and align with central updates.
• Excellent collaboration skills and strong written and verbal communication abilities.
• Energetic team player focused on customer service and maintaining a clean, safe store environment.

Responsibilities

• Collaborate with Store Manager and leaders to drive Store Scorecard results, focusing on hiring, operations, and store environment.
• Maintain profit through effective staffing, weekend compliance, and controllable expenses.
• Lead the in-store hiring process: interview, select, and coach peers across hiring functions.
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
• Set work strategies, manage colleague performance, and address complaints.
• Direct onboarding and orientation to improve candidate experience and learning curve.
• Ensure rapid learning, increase engagement of new hires, and reduce turnover rates.
• Lead training and deployment of tech and store-wide process initiatives, including annual training.
• Ensure high adoption, capture user experience needs, and coordinate with Central Team on updates.
• Manage hours, payroll and non-payroll expenses, cash office, and inventory.
• Maximize sales and minimize expenses and oversee monthly P&L including selling costs and wage benchmarks.
• Develop action plans to drive store profitability and partner with Workforce Central on staffing.
• Maintain staffing levels to meet targets and ensure a well-run shopping environment.
• Address store environment issues and safety with Facilities.
• Work a flexible retail schedule, including days, evenings, holidays, and weekends.
• Foster an inclusive environment with authentic connections to colleagues, customers, and communities.
• Other duties may be assigned.

Skills

Leadership and Management

Operational Management

Recruitment and Retention

Training and Development

Collaboration and Communication

Customer and Team Focus

Education

High School diploma or equivalent

Job description

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Manager, Business Administration leads the essential activities and colleagues that drive Stores' business processes, enabling Macy's Stores to run successfully. The role focuses on multiple functions, such as interviewing, hiring, staffing, and scheduling to ensure the store runs efficiently. Additionally, this position handles store operations and administrative functions, including budgets and cash office functions.

What You Will Do

• Collaborate with the Store Manager and other Store Leaders to drive overall Store Scorecard results by focusing on hiring and retention strategy, operations, and the shopping environment.
• Maintain profit through effective staffing, weekend compliance, and controllable expenses
• Lead the in-store experience of the hiring process, including corresponding with applicants, interviewing, selecting the best talent, and coaching peers in all aspects of hiring
• Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
• Establish work strategies, manage colleague performance and behavior, and address and resolve complaints
• Direct strategies to impact the candidate experience by leading the colleague onboarding process and orientation
• Ensure a rapid learning curve, increase engagement of new hires, and reduce turnover rates
• Lead the training and successful deployment of all tech and store-wide process initiatives, including annual training.
• Ensure high levels of adoption, track user experience needs, and align with the Central Team on regular updates to prioritize enhancements
• Manage operational activities such as hours utilization, payroll and non-payroll expenses, cash office, and supply inventory
• Maximize sales and minimize expenses
• Oversee the store's monthly P&L, including selling cost and average hourly rate compliance
• Develop action plans to drive overall store profitability
• Strategize with Workforce Central partners on staffing and scheduling solutions to meet customer demand
• Maintain and balance staffing to meet targets
• Responsible for the overall store shopping environment and cleanliness, including monthly housekeeping audits
• Resolve store environment issues and safety concerns in partnership with the Facilities team
• Work a flexible retail schedule, including days, evenings, holidays, and weekends
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need

• Leadership and Management : Strong leadership skills to manage essential activities and colleagues, including hiring, training, and performance management
• Operational Management : Proficiency in managing operational activities, P&L oversight, and developing action plans to drive profitability
• Recruitment and Retention : Experience in leading the hiring process, onboarding, and retention strategies to reduce turnover and enhance engagement
• Training and Development : Expertise in leading training initiatives, ensuring high adoption rates, and aligning with the Central Team on updates
• Collaboration and Communication : Strong collaboration skills and excellent communication, writing, and presentation abilities
• Customer and Team Focus : Energetic team member with strong customer service skills and the ability to maintain a clean and safe store environment

Who You Are

• Candidates with a High School diploma or equivalent are encouraged to apply.
• 3-5 years of management experience in a retail store
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
• Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
• May involve reaching above eye level
• Requires close vision, color vision, depth perception, and focus adjustment
• Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build commu