Manager, Benefits Administration / HR Operations

Xcel Energy Inc; Minneapolis (MN); Hybrid; USD 98,000 - 139,000; Full time

Benefits offered by this job

Annual Incentive Program

Medical/Pharmacy Plan

Dental

Vision

Life Insurance

401(k) plan

PTO & Holidays

Parental Leave

Job summary

Xcel Energy is seeking an experienced HR Operations Leader to manage day-to-day HR service delivery in a hybrid work environment. This role ensures accurate benefits administration, SOPs, HRIS data integrity, and scalable processes across shared services.

You will partner with multiple HR functions, drive process improvements, lead a growing team, oversee metrics and compliance, and support a large, diverse workforce across states, with a starting base pay in the posted range and a comprehensive

Qualifications

• Bachelor's degree in HR, business administration, or related field.
• At least eight years of progressive HR experience with at least 2 years of leadership experience.
• Strong working knowledge of HR processes, policies, federal/state laws & regulations, HR compliance, data governance, and internal controls.
• Proven ability to manage multiple priorities and drive process improvements.
• Experience with HRIS systems (Workday, UKG, ServiceNow) and advanced Excel.

Responsibilities

• Oversee and manage HR operations, including benefits administration, enrollment, and employee lifecycle processes.
• Develop, maintain, and enforce SOPs, templates, and knowledge base content for service delivery.
• Collaborate with multiple HR functions to ensure seamless operations and escalation resolution.
• Lead process improvement initiatives to enhance HR service delivery and efficiency.
• Manage vendor relationships, review performance, and approve invoices.
• Ensure compliance with laws, policies, and audit needs across HR processes.
• Partner with HR Technology to maintain data integrity and system workflows.
• Lead, coach, and develop the HR Operations team and manage budget.

Skills

HR operations leadership

HR policy & compliance

Process improvement

HR data governance

Vendor management

Communication & team building

Project management

Analytical skills

Education

Bachelor's degree in human resources or related field

Master’s degree in HR/Business Administration

HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP)

Tools

Workday

UKG

ServiceNow

Excel

MS Office

Job description

Xcel Energy(NASDAQ:XEL)is a leading energy providerand Fortune 500company,dedicated toserving millions ofelectricity andnaturalgascustomersacross eight states:Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota,New Mexicoand Texas.We make energy work better forourcustomers, helping them thrive every day. That means always raising the bar-delivering better service and providing more reliable, resilient,and sustainable energy.
Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary

Manage the day-to-day HR operational service delivery, ensuring timely, accurate, consistent, high‑quality HR processes and employee support. Ensure reliable HR services are delivered in a shared services model. Manage benefits administration, HR vendor file integrations, HR vendor relationship management, HR special projects, optimizing HR processes, ensuring compliance with local, state, and federal laws & regulations, and driving operational excellence in administering HR processes.

Essential Responsibilities

HR Administration & Service Delivery

Oversee and manage HR operations, including benefits administration, annual benefits enrollment, time away from work policies, I-9 verification, and other employee lifecycle processes. Develop, maintain, and enforce HR standard operating procedures (SOPs), checklists, job aids, templates, and knowledge base content to support service delivery. Ensure HR transactions are executed accurately and consistently in the HRIS and related systems. Champion a proactive approach to scaling and streamlining HR administrative tasks, driving operational excellence.

Shared Services Collaboration

Serve as the point of contact for HR Operations workflows and Shared Services coordination. Collaborate with HR Service Center, Benefits, HR Technology, Payroll, Compensation, Talent Acquisition, Workforce Relations, Legal, and other functions to ensure HR Operations tasks are performed seamlessly. Support the resolution of HR Service Center escalations. Identify opportunities to streamline, standardize, and automate HR administrative processes. Lead process improvement initiatives to enhance HR service delivery and efficiency.

Vendor Management

Develop and maintain a close working relationship with vendors for HR services to ensure efficient delivery of services. Met with vendors to review performance metrics and take corrective action when needed. Ensure accurate and timely data transmission. Review and approve vendor invoices for payment.

Process Governance, Compliance, & Controls

Ensure HR administration practices comply with federal, state, and local laws, company policies, collective bargaining agreements, and audit needs. Identify HR operational risks and implement preventive controls. Maintain appropriate internal controls for sensitive HR data, documentation retention, and data accuracy. Implement corrective action when necessary.

Partnership with HR Technology

Partner with HRIS and IT to maintain data integrity, troubleshoot issues, and improve HR system workflows and user experience. Provide operational requirements and test scenarios for HR operational changes to be implemented. Coordinate testing, data validation, and change management for HR system updates impacting HR operations.

Metrics

Develop dashboards, operational reporting, and metrics for HR Operations. Regularly review and analyze data to inform continuous improvement opportunities.

Leadership & Team Development

Lead, coach, and develop the HR Operations staff. Foster a positive employee experience and continuous improvement mindset with the team. Manage workload distribution, capacity planning, and cross‑training to meet project due dates and SLAs. Monitor and manage the budget for the department. Stay current on HR trends, best practices, and legislative changes affecting HR Operations.

Minimum Requirements

• Bachelor's degree in human resources, business administration, or a related field.
• At least eight years of progressive HR experience, with at least 2 years of leadership experience (may include demonstrated ability to lead through influence in an HR operations environment).
• Strong working knowledge of HR processes, policies, federal/state laws & regulations, HR compliance, data governance, and internal controls.
• Proven ability to manage multiple priorities, analyze operational data, and drive process improvements.
• Demonstrated experience with HRIS systems (e.g. Workday, UKG, ServiceNow, etc.) and proficient in MS Office tools, with advanced Excel skills.
• Strong attention to detail, along with excellent organizational and problem‑solving skills.
• Strong communication and team‑building skills. Ability to handle sensitive information appropriately.

Preferred Requirements

• Master’s degree in HR, Business Administration, or closely related field.
• HR certification (PHR, SPHR, SHRM‑CP, SHRM‑SCP).
• Experience building or scaling HR shared services delivery models.
• Experience supporting geographically dispersed employee populations across different states.
• Broad HR administrative experience, including supporting a large organization with a wide range of benefit program offerings across union and non‑union populations.

Our Values

Connected, Committed, Trustworthy, Safe

Our Employee Commitments

• Work that makes a difference
• A team you can count of
• Opportunities to grow
• Rewards that help you thrive

Xcel Energy provides jobapplicantsreasonable accommodations for disabilitiesthroughout the application process. If youare in need ofanaccommodationto complete the application process, now or at any time in the future, please complete the Applicant Accommodation RequestForm.

Non‑Bargaining

The anticipated starting base pay for this position is: $97,600.00 to $138,600.00 per year

This position is eligible for the following benefits:

• Annual Incentive Program
• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Dependent Care Reimbursement Account
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited‑Purpose FSA (if enrolled in eligible health plan and HSA)
• Transportation Reimbursement Account
• Short‑term disability (STD)
• Long‑term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Transit programs
• Employee recognition program
• Pension
• 401(k) plan
• Paid time off (PTO)
• Holidays
• Volunteer Paid Time Off (VPTO)
• Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation.You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/18/26

EEO is the Law (PDF) | Equal Opportunity Statement (PDF) | Employee Rights (PDF)

All Xcel Energy employees and contractors share responsibility for protecting the company's information and systems by adhering to cybersecurity policies, standards, and best practices, recognizing that cybersecurity is everyone's responsibility.

Accessibility Statement

Xcel Energy endeavors to make https://www.xcelenergy.com and https://jobs.xcelenergy.com accessible to any and all users. If you are in need of an accommodation to complete the application process, now or at any time in the future, please complete the Applicant Accommodation Request Form. For any other application related questions, including application follow‑ups or technical issues, please use our Recruiting Assistance, Electra, for assistance. Electra can be found in the lower right‑hand corner of our Xcel Energy Careers site.