Manager – Automotive and Tire Center

Gills Point S Tire

Bountiful (UT)

On-site

USD 70,000 - 95,000

Full time

3 days ago

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Benefits offered by this job

Competitive pay

Bonus opportunities

Paid time off

Insurance

Job summary

Gills Point S is seeking a Service Center Manager to lead daily operations, coach a team of service professionals, and grow sales while delivering exceptional customer experiences. You will balance business acumen with leadership to maintain quality workmanship and strong customer relationships within the community.

The role emphasizes coaching, community engagement, and driving profitability through top-notch service and honest recommendations.

Qualifications

High School Diploma or GED required; bachelor's degree preferred.
Proven leadership in automotive repair, tire, or retail service.
Strong automotive knowledge and customer service focus.
Experience driving sales, improving retention and meeting goals.
Budgeting, labor management, and KPI analysis experience.
Valid driver's license; ASE certifications a plus.

Responsibilities

Lead daily service center operations and ensure quality workmanship.
Develop employees and coach technicians for performance growth.
Grow sales and customer retention through honest recommendations.
Oversee budgets, expenses, billing, and cash flow.
Maintain safety, inventory, and vendor relations.
Build community relationships and local business growth.

Skills

Leadership

Customer service

Sales leadership

Team coaching

Budgeting

KPI analysis

Education

Bachelor's degree in Business or related field

High School Diploma or GED

Job description

Description

Updated Service Center Manager Job Posting

Lead a Team. Build Customer Relationships. Drive Business Growth.

Are you an experienced automotive leader who is passionate about customer service, developing high-performing teams, and growing a successful business?

At Gills Point S, we're more than a tire and automotive service company—we're a family-oriented organization built on integrity, teamwork, and exceptional customer care. We're looking for a Service Center Manager who is committed to creating an outstanding customer experience while leading a team that delivers quality workmanship and builds lasting relationships within the community.

If you enjoy leading people, building customer loyalty, coaching employees, and driving sales through honest recommendations and exceptional service, we'd love to meet you.

About the Role

As the Service Center Manager, you'll oversee the daily operations of the service center while leading your team to deliver exceptional customer experiences. You'll be responsible for developing employees, supporting technicians, growing sales, maintaining operational excellence, and ensuring every customer leaves confident they've received honest, professional service.

Success in this role comes from balancing strong business acumen with outstanding leadership and a genuine commitment to customer satisfaction.

What You'll Do

Customer Service & Sales Leadership

Create a customer-first culture that delivers an exceptional experience on every visit.
Build long-term customer relationships through trust, integrity, and honest communication.
Coach your team on identifying customer needs and recommending tires, maintenance, and repair services that provide real value.
Resolve customer concerns quickly and professionally while protecting the reputation of the business.
Actively participate in community outreach and relationship-building to grow local business and customer loyalty.

Team Leadership & Development

Recruit, hire, train, coach, and develop a high-performing team of technicians and service professionals.
Foster a positive, collaborative work environment focused on accountability, respect, and continuous improvement.
Schedule staff to maximize productivity while maintaining excellent customer service.
Support technician development through ongoing coaching and training opportunities.

Operational Excellence

Oversee daily shop operations to ensure efficient workflow and quality workmanship.
Maintain appropriate inventory levels and manage vendor relationships.
Monitor repair quality and ensure work meets company and industry standards.
Promote a clean, organized, and safety-focused work environment.

Financial & Business Performance

Drive sales growth while maintaining exceptional customer satisfaction.
Monitor key performance indicators, labor efficiency, gross profit, and overall store profitability.
Manage budgets, expenses, billing, invoicing, and cash flow.
Develop strategies to increase customer retention and grow market share.

Requirements

What We're Looking For

High School Diploma or GED required; bachelor's degree in Business, Management, or a related field is preferred.
Proven leadership experience in an automotive repair, tire, or retail service environment.
Strong automotive knowledge, including tires, preventative maintenance, and general repair services.
Demonstrated success leading teams, coaching employees, and developing talent.
Outstanding customer service, communication, and relationship-building skills.
Experience driving sales, improving customer retention, and achieving business goals.
Financial acumen, including budgeting, labor management, and KPI analysis.
Valid driver's license with an acceptable driving record.
ASE Certifications or other industry certifications are a plus.

Physical Requirements:

This position requires frequent standing, walking, bending, kneeling, lifting up to 75 pounds, and safely operating shop equipment while working in a fast-paced environment. Candidates must be able to perform work both inside the shop and outdoors in varying weather conditions while following all company safety policies.

Why Join Gills Point S?