Manager, Assurance Professional Practice Group Operations

Aprio; New York (NY); Hybrid; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

401k with Profit Sharing

Parental Leave

CPA support program

Incentive compensation

Wellness program

Flexible work (remote/Hybrid)

Job summary

Aprio is seeking an Operations Manager to join the Professional Practice Group and lead the governance, administration, and continuous improvement of critical operational processes and systems spanning multiple business units.

In this role, you will own the day-to-day stewardship of platforms supporting intake, conflicts, client relationship management, risk, ethics, and vendor management while driving cross-functional initiatives that strengthen execution, control, and scalability across the

Qualifications

• Bachelor's degree required; MBA or certification preferred.
• 5+ years of progressively responsible operations experience.
• Experience leading cross-functional projects and partnering across multiple business units.
• Experience administering business applications and managing workflow, governance, compliance, legal, licensing, risk, or vendor-management processes.
• Demonstrated ability to develop policies, define controls, document processes, and communicate recommendations to senior stakeholders.
• PM/Agile/Lean Six Sigma/CSM/Prosci change-management certifications preferred.

Responsibilities

• Oversee daily operation, governance, and continuous improvement of assigned processes and software platforms across business units.
• Establish process standards, ownership, controls, documentation, and service expectations for workflows.
• Lead cross-functional operational projects from scoping to implementation and review.
• Manage legal, licensing, and related compliance workflows to support timely completion of requirements.
• Administer platforms including business requirements, configuration, testing, and access governance.
• Draft, maintain, and enforce policies and operating standards within responsibility area.
• Monitor risks; coordinate corrective actions with stakeholders.
• Partner with leaders to align processes and resolve cross-functional issues.
• Develop metrics and reporting to evaluate performance and improvements.
• Present operational priorities and progress to executive leadership.
• Maintain audit-ready documentation and support reviews and remediation.
• Provide guidance and mentorship to junior staff and stakeholders.

Skills

Operations leadership

Governance

Cross-functional collaboration

Process improvement

Policy development

Risk management

Vendor management

Project management

Education

Bachelor's degree

MBA

Professional certification

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Job Summary

Aprio is seeking an Operations Manager to join the Professional Practice Group and lead the governance, administration, and continuous improvement of critical operational processes and systems spanning multiple business units. In this role, you will own the day-to-day stewardship of platforms supporting intake, conflicts, client relationship management, risk, ethics, and vendor management while driving cross-functional initiatives that strengthen execution, control, and scalability across the firm. You will develop and enforce operational policies, manage legal and licensing workflows, and serve as a trusted resource to executive leadership on operational priorities and emerging risks. This is a high-impact opportunity for a process-driven professional who excels at the intersection of operations, compliance, and technology stewardship.

What You’ll Gain/ Impact

• Opportunity to own and shape firm-wide operational processes and governance with visibility across multiple business units.
• Direct exposure to executive leadership through regular communication of priorities, risks, and strategic recommendations.
• Ability to build scalable process frameworks, controls, and standards that drive consistency and performance across the firm.
• Experience leading cross-functional initiatives from scoping through implementation and post-implementation review.
• Platform to develop deep expertise across enterprise systems supporting intake, conflicts, CRM, risk, ethics, and vendor management.

Key Responsibilities

• Oversee the daily operation, governance, and continuous improvement of assigned operational processes and software platforms across business units.
• Establish process standards, ownership, controls, documentation, and service expectations for assigned operational workflows.
• Lead cross-functional operational projects and initiatives from scoping and planning through implementation, adoption, and post-implementation review.
• Manage legal, licensing, and related compliance workflows to support timely, accurate, and documented completion of requirements.
• Administer assigned software platforms, including business requirements, configuration coordination, testing, issue resolution, access governance, and enhancement prioritization.
• Draft, maintain, communicate, and enforce policies, procedures, and operating standards within the role's area of responsibility.
• Monitor operational, compliance, vendor, and reputational risks; recommend controls and coordinate corrective actions with appropriate stakeholders.
• Partner with business unit leaders and subject matter experts to align processes, resolve cross-functional issues, and support consistent execution.
• Develop metrics and reporting to evaluate process performance, control effectiveness, service quality, and improvement opportunities.
• Serve as a liaison to executive leadership by presenting operational priorities, risks, decisions, recommendations, and progress updates.
• Maintain audit-ready process and system documentation and support internal reviews, external requests, and remediation activities.
• Provide process guidance, training, knowledge sharing, and mentorship to junior staff and stakeholders

Candidate Qualifications

• Bachelor's degree required; MBA or relevant professional certification preferred.
• Five or more years of progressively responsible operations experience, including ownership of cross-functional processes, systems, or programs.
• Experience leading operational projects and partnering with stakeholders across multiple business units.
• Experience administering business applications and managing workflow, governance, compliance, legal, licensing, risk, or vendor-management processes.
• Demonstrated ability to develop policies, define controls, document processes, analyze operational information, and communicate recommendations to senior and executive stakeholders.
• Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), Lean Six Sigma Green Belt, Certified ScrumMaster (CSM), or Prosci/ACMP change management certification preferred

$97,500 - $162,500 a year

The salary range for this opportunity is stated above. As such, an actual salary may fall closer to one or the other end of the range, and in certain circumstances, may wind up being outside of the listed salary range.

Why work for Aprio:

Whether you are just starting out, looking to advance into management or searching for your next leadership role, Aprio offers an opportunity to grow with a future-focused, innovative firm.

Perks/Benefits we offer for full-time team members:

• - Medical, Dental, and Vision Insurance on the first day of employment
• - Flexible Spending Account and Dependent Care Account
• - 401k with Profit Sharing
• - 9+ holidays and discretionary time off structure

- Parental Leave – coverage for both primary and secondary caregivers

- Tuition Assistance Program and CPA support program with cash incentive upon completion

- Discretionary incentive compensation based on firm, group and individual performance

- Incentive compensation related to origination of new client sales

- Top rated wellness program

- Flexible working environment including remote and hybrid options

What’s in it for you:

• - Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.
• - An awesome culture:Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
• - A great team:Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
• - Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
• - Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
• - Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

Aprio, LLP and Aprio Advisory Group, LLC, operate in an alternative business structure, with Aprio Advisory Group, LLC providing non-attest tax and consulting services, and Aprio, LLP providing CPA firm services.