Manager, Assistant Store dd's

Ross Stores, Inc.; Lancaster (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ross Stores, Inc. in California is seeking a Store Supervisor/Associate to support daily store operations, customer service, and merchandising standards. You will help with scheduling, training non-exempt associates, and ensuring compliance with company policies.

In this role you will lead by example, assist in achieving budget goals, and maintain a safe, clean shopping environment while delivering friendly service to customers and supporting the store team.

Qualifications

• Experience in retail store operations and customer service.
• Ability to train and supervise non-exempt associates.
• Familiarity with store merchandising and loss prevention basics.

Responsibilities

• Supervise store operations and ensure adherence to policies.
• Assist with scheduling and payroll considerations for associates.
• Lead customer service efforts and maintain high standards of merchandising.

Skills

Customer service

Team leadership

Merchandising

Job description

Our values start with our people, join a team that values you!

As Part Of Our Team, You Will Experience

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE

• Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning all phases of Store operations. In the absence of the Store Manager, the Assistant Manager is responsible for leading the entire operation of the Store to ensure that Company standards and best practices are consistently met

Essential Functions

• General Operating Requirements
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working
  • Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance
  • Communicates any variances to Company standards to the Store Manager
  • Ensures proper scheduling of Associates to meet business objectives
  • Ensures compliance with all State, Local and Federal regulations
  • Accepts special assignments as directed by Leadership
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed
• Organizational Development
  • Assists in recruiting, hiring, training and developing non-exempt Associates
  • Ensures compliance of Ross personnel policies and procedures
  • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Expense Control
  • Assists in the management of and continuous monitoring of actual expenditures to be within budget.
  • Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
  • Maintaining a Safe & Secure Environment
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Ensures all Associates understand and can execute emergency operating procedures.
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Assists in the facilitation of monthly safety meetings.
• Customer Service
  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Personal and Store Brand
  • Represents and supports the Company brand at all times.
  • Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Merchandise Processing and In-Store Marketing
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Loss Prevention
  • Assists with training Associates on Loss Prevention awareness and Store shortage goals.
  • As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. - Safeguards confidential information, cash and credit card information and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
  • Assists in leading the annual inventory process including preparation and execution of inventory guidelines. - Monitors mark-out-of-stock policy to ensure proper administration.
  • Ensures Public View Monitor (PVM) system is maintained properly.

ESSENTIAL FUNCTIONS (cont.)

• Personal and Store Brand
  • Represents and supports the Company brand at all times.
  • Maintains and models a professional appearance, in accordance with the Company Dress Code. Reinforces the Company Dress Code at all times.
  • Manages Store to ensure a clean, neat, easy to shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Merchandise Processing and In-Store Marketing
  • Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe