Manager Application Delivery

Gainwell Technologies; Northern (KY); Hybrid; USD 91,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Educational assistance

Generous vacation policy

Health benefits

Job summary

Gainwell Technologies in the United States is seeking a senior leader to oversee multiple data, analytics, reporting, and operational support teams that drive service delivery excellence.

You will transform data into actionable insights, partner with clients and operations leaders to understand reporting needs, and steer initiatives across analytics, governance, and automation modernization. This remote opportunity offers growth, learning, and career development opportunities.

Qualifications

• 7+ years of experience in data exchange, cloud platform, file transfer, Web API creation, reporting, analytics, business intelligence, workforce management, or operational support functions.
• 5+ years of progressive leadership experience managing reporting, analytics, operational support, or business intelligence teams, with a demonstrated track record of building high-performing organizations and developing talent.
• Demonstrated success leading high-performing teams in a fast-paced operational environment, including coaching employees, managing competing priorities, influencing stakeholders, driving accountability, and delivering results through others.
• Exceptional interpersonal, communication, and relationship management skills with the ability to build trust, navigate complex stakeholder environments, and confidently engage with clients, executives, and operational leaders.
• Experience supporting large-scale service delivery, customer experience, healthcare, Medicaid, contact center, or BPO environments.
• Strong stakeholder and client relationship management skills.

Responsibilities

• Lead and develop multiple data and analytics teams supporting operational service delivery organizations.
• Build, coach, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure the delivery of accurate, timely, and actionable reporting, dashboards, and performance insights.
• Partner with clients, operational leaders, and stakeholders to understand business objectives and reporting needs.
• Provide visibility into SLA attainment, operational performance, customer experience, quality, productivity, and business outcomes.
• Support performance management and process improvement efforts through data analysis and operational insight.
• Identify trends, risks, root causes, and opportunities for operational improvement.
• Drive reporting standardization, governance, and quality across multiple teams and accounts.
• Partner with technology and transformation teams to support automation and modernization initiatives.
• Support new client implementations, account transitions, and organizational growth initiatives.
• Contribute to go-to-market activities, solution design, and client engagement efforts.

Skills

Data exchange

Cloud platform

Web API

Reporting

Analytics

BI

Workforce management

Operational support

Job description

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Date: Oct 9, 2026

Location: Any city, IL, US, 99999

Work Mode: Default

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

This leadership role is responsible for overseeing multiple data, analytics, reporting, and operational support teams that enable service delivery excellence. The position focuses on transforming data into actionable business insights, driving operational performance, supporting client objectives, and leading strategic initiatives across reporting, business intelligence, workforce management, and operational analytics functions.

Your role in our mission

• Lead and develop multiple data and analytics teams supporting operational service delivery organizations.
• Build, coach, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure the delivery of accurate, timely, and actionable reporting, dashboards, and performance insights.
• Partner with clients, operational leaders, and stakeholders to understand business objectives and reporting needs.
• Provide visibility into SLA attainment, operational performance, customer experience, quality, productivity, and business outcomes.
• Support performance management and process improvement efforts through data analysis and operational insight.
• Identify trends, risks, root causes, and opportunities for operational improvement.
• Drive reporting standardization, governance, and quality across multiple teams and accounts.
• Partner with technology and transformation teams to support automation and modernization initiatives.
• Support new client implementations, account transitions, and organizational growth initiatives.
• Contribute to go-to-market activities, solution design, and client engagement efforts.

What we're looking for

• 7+ years of experience in data exchange, cloud platform, file transfer, Web API creation, reporting, analytics, business intelligence, workforce management, or operational support functions.
• 5+ years of progressive leadership experience managing reporting, analytics, operational support, or business intelligence teams, with a demonstrated track record of building high-performing organizations and developing talent.
• Demonstrated success leading high-performing teams in a fast-paced operational environment, including coaching employees, managing competing priorities, influencing stakeholders, driving accountability, and delivering results through others.
• Exceptional interpersonal, communication, and relationship management skills with the ability to build trust, navigate complex stakeholder environments, and confidently engage with clients, executives, and operational leaders.
• Experience supporting large-scale service delivery, customer experience, healthcare, Medicaid, contact center, or BPO environments.
• Strong stakeholder and client relationship management skills.

What you should expect in this role

• United States remote opportunity
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The Deadline to submit applications for this posting is November 14, 2026

The pay range for this position is $91,100.00 - $130,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.