Manager, Ambulatory Business Operations

NorthBay Health; Fairfield (CA); On-site; USD 95,000 - 130,000; Full time

Job summary

NorthBay Health is seeking a Manager, Ambulatory Business Operations to oversee day-to-day operational performance across ambulatory healthcare administrative functions, emphasizing cross-department collaboration and data-driven improvement.

The role requires strong organizational, analytical, and collaborative skills to manage multiple priorities while supporting operational excellence for the organization.

Qualifications

• Bachelor’s degree in healthcare administration or related field required.
• Minimum 3 years of experience in business operations or healthcare administration.
• Experience with project coordination or process improvement preferred.
• Healthcare experience preferred.

Responsibilities

• Own ambulatory initiative operations and KPI dashboards.
• Coordinate scheduling, documentation, and cross-functional communications.
• Monitor workflow effectiveness and address operational issues.
• Lead process improvements and system enhancements.
• Support budget forecasting and procurement oversight.
• Ensure regulatory readiness and compliance.
• Collaborate with IT, HR, Finance, and Credentialing for integrated processes.

Skills

Project management

Analytical thinking

Organization

Problem-solving

Communication skills

Multitasking

Education

Bachelor’s Degree in healthcare administration or related field

Job description

Job Description

At NorthBay Health, the Manager, Ambulatory Business Operations ensures smooth day-to-day operational performance across healthcare administrative functions. This role supports process optimization, data reporting, cross-department coordination, and operational problem-solving to improve efficiency, compliance, and patient-facing workflows. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple priorities while supporting operational excellence across the organization.

Job Description

At NorthBay Health, the Manager, Ambulatory Business Operations ensures smooth day-to-day operational performance across healthcare administrative functions. This role supports process optimization, data reporting, cross-department coordination, and operational problem-solving to improve efficiency, compliance, and patient-facing workflows. The ideal candidate is highly organized, analytical, and collaborative, with the ability to manage multiple priorities while supporting operational excellence across the organization.

Primary Job Duties

Operational Coordination

• Serves as the operational point of accountability for ambulatory initiatives.
• Ownership of KPIs, dashboards, and performance improvement plans.
• Support daily operational workflows across healthcare administrative functions.
• Coordinate scheduling, documentation management, and cross-functional communication to ensure seamless operations.
• Monitor workflow effectiveness and proactively address operational issues.

Process Improvement

• Assist in the implementation of new processes, technologies, and operational systems.
• Identify workflow inefficiencies and recommend process improvements to enhance productivity and service quality.
• Support continuous improvement initiatives that drive operational excellence.

Data & Reporting

• Compile, analyze, and maintain operational, daily engagement system (DES), reconciliation, and performance reports for leadership review.
• Monitor key performance indicators (KPIs) and identify trends, risks, and opportunities for improvement.
• Ensure accuracy and integrity of operational data and reporting.

Policy, Compliance & Governance Ownership

• Ownership of policy development, maintenance and operational standards.
• Ensuring regulatory readiness across ambulatory operations
• Leading audit responses and corrective action plans

Budget & Resource Management

• Assists in managing budgets, forecasting, and resource allocation.
• Oversight of procurement strategy.

Systems Support

• Serve as a subject matter expert for operational systems, workflows, and data management processes.
• Escalates, resolves, and prevents systemic issues.
• Troubleshoot system and process-related issues and provide support.
• Collaborate with technical teams to improve system functionality and data flow efficiency.

Cross-Department Collaboration

• Chairs/leads cross-functional workgroups.
• Drives alignment between Information Technology (IT), Human Resources (HR), Finance, Credentialing, Clinical Operations, and other departments to support integrated business processes.
• Facilitates communication and coordination among stakeholders to ensure operational alignment and effectiveness.
• Supports organizational initiatives that require cross-functional engagement.

Project Support

• Leads and participates in business-driven initiatives and operational improvement projects.
• Assist with project planning, coordination, documentation, and execution.
• Track project milestones and support timely completion of deliverables.

Purchasing & Procurement

• Support purchasing and procurement activities to maintain appropriate inventory levels and operational readiness.
• Assist in vendor relationships, including performance monitoring and issue resolution.
• Analyze inventory utilization and recommend improvements to purchasing processes.

Compliance Support

• Maintain required operational and business documentation.
• Support adherence to regulatory requirements, accreditation standards, organizational policies, and compliance programs.
• Assist with audits, documentation reviews, and compliance reporting activities.

Qualifications

Education:

• Bachelor’s Degree in healthcare administration or related field required.

Experience

• Minimum 3 years of experience in business operations, healthcare administration, project coordination or a related role.
• Project management and process improvement skills preferred.
• Healthcare experience preferred.

Skills

• Project management and analytical, organization and problem-solving skills required. Knowledge of regulatory and accreditation standards (e.g., CLIA, CMS
• Joint Commission, CDPH). Strong communication skills.
• Ability to manage multiple projects, meet deadlines, and work collaboratively with cross-functional teams.

Interpersonal Skills

• Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence. Leadership, strong verbal and written communication, conflict resolution, self-starter, works independently, organizes workload. Ability to effectively resolve complex issues simultaneously and elevate when appropriate.

Hours Of Work

• 40 hours/week, flexible hours, may require evening or weekends.

About Us

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.