Manager - Airside Operations (Airport Communications Center) (Aviation-Civil Service)

City of Dallas; Dallas (TX); On-site; USD 74,000 - 92,000; Full time

Job summary

The City of Dallas Aviation Department seeks an Airside Operations Manager to lead the Airside Operations division at the airport, ensuring safe, compliant, and efficient service. This role requires guiding staff and budgeting while coordinating with FAA and TSA regulators to maintain high safety standards.

You will set goals, supervise personnel, coordinate with FAA and TSA regulators, and manage budgets, schedules, and security projects to support city aviation needs.

Qualifications

• Bachelor’s degree in Airport Management, Public Administration, Aviation or Business field.
• Four (4) years of experience in airport operations and/or airport administration.
• Two (2) years supervisory and/or management responsibilities.
• Equivalencies allowed per listed options.

Responsibilities

• Oversee Airside operations activities and staff, delegating tasks and ensuring policy adherence.
• Set short-, mid-, and long-term goals; contribute to hiring and payroll oversight.
• Update Airport Certification Manual and related plans (AEP, WHMP, SICP).
• Analyze productivity, manage budgets, and supervise special projects and directives.
• Conduct daily operational inspections and address issues with staff and concessions.
• Deliver quality customer service; handle security and access requests timely.
• Represent the program area at meetings and hearings; stay current on regulations.
• Coordinate weekly construction meetings with FAA tower, maintenance, and contractors.
• Support FAA Safety Certification inspections with required documents.
• Perform other duties as needed.

Skills

Staff supervision

Operations planning

FAA regulations

TSA regulations

Budget management

Project management

Policy development

Contract negotiation

Communication skills

Regulatory compliance

Education

Bachelor’s degree in Airport Management, Public Administration, Aviation or Business field

Job description

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Job Summary

Job Description

Overview

The Aviation Department Manager oversees, directs, and manages the Airside Operations division at the airport. Ensures airport is safe for users and monitors compliance with FAA regulations.

Essential Functions

• 1 Manages, oversees, and monitors Airside operational activities and related staff performing services throughout the Airport; delegates authority and responsibility for assigned tasks to subordinates; identifies needed areas of change or development and institutes changes to improve operations; plans, implements, coordinates, monitors compliance, and evaluates policies and procedures; reviews and oversees work schedules of others all subordinate levels.
• 2 Establishes short-, mid- and long-term goals and objectives; develops and/or approves schedules, priorities, and standards for achieving goals; directs evaluation activities, participates in hiring and personnel activities, and monitors payroll and other timecard related issues.
• 3 Review and updates Airport Certification Manual (ACM) and Appendices which include the Airport Emergency Plan (AEP), Wildlife Hazard Management Plan (WHMP), and Snow and Ice Control Plan (SICP).
• 4 Analyzes, evaluates, and ensures production goals are met in a timely manner and works to increase productivity; oversees the preparation of and evaluates, implements, and administers the department budget; oversees the planning, development, and operation of special projects, operational directives, security projects, or access control projects.
• 5 Performs daily inspection of operational efficiencies; meets with managers, supervisors, openers, closers, and other concession staff regarding any issues or information needed.
• 6 Provides quality customer service by communicating effectively with customers and responding to issues or concerns timely and professionally; addresses security, clearance, and related requests to ensure the timely and efficient handling of maintenance or repair concerns.
• 7 Represents the program area at meetings, hearings, trials, conferences, and seminars or on boards, panels, and committees; testifies at hearings, trials, and legislative meetings as appropriate; attends briefings and meetings to remain up to date on codes, regulations, and laws pertaining to facility operations and infrastructure.
• 8 Hosts and conducts weekly construction coordination meeting with FAA Air Traffic Control Tower rep, Airfield Maintenance division, Airfield Electrical division, various Department of Aviation division reps, and contractors/consultants; coordinates, deconflicts, and gives final approval for airfield closures.
• 9 Assists and supports FAA Safety Certification Inspector annually to ensure compliance with all regulations; provides necessary documents and metrics for inspection.
• 10 Performs any and all other work as needed or assigned.

Knowledge And Skills

• 1 Knowledge of human relations and supervision.
• 2 Ability to plan, assign, train, direct, and evaluate clerical/administrative, trade/technical, or professional employees.
• 3 Extensive knowledge of TSA and FAA regulations.
• 4 Ability to manage unit/program activities. Ability to establish and obtain operating goals and objectives for unit.
• 5 Project management skills.
• 6 Ability to negotiate and develop contractual agreements.
• 7 Comprehensive knowledge, experience and application of airport rules and regulations pertaining to airport operations, including Transportation Security Administration (TSA) regulations.
• 8 Experience with developing and administering budgets.
• 9 Communicating effectively orally and in writing.
• 10 Establishing and maintaining effectively working relationships.

Education

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Airport Management, Public Administration, Aviation or Business field.

Experience

• Four (4) years of experience in airport operations and/or airport administration, airport maintenance, streets maintenance or general construction.

AND

• Two (2) years supervisory and/or management responsibilities.

Equivalencies

• High school diploma or GED plus eight (8) years of the required experience including three (3) years of supervisory and/or management responsibilities will meet the education and experience requirements.
• An associate degree in any field plus six (6) years of the required experience including three (3) years of supervisory and/or management responsibilities will meet the education and experience requirements.
• A bachelor’s degree or higher in a non-specified field plus six (6) years of the required experience including three (3) years of supervisory and/or management responsibilities will meet the education and experience requirements.
• A master’s degree or higher in a specified field plus two (2) years of the required experience including three (3) years of supervisory and/or management responsibilities will meet the education and experience requirements.
• A Pilot’s license plus seven (7) years of the required experience including two (2) years of supervisory and/or management responsibilities will meet the education and experience requirements.

LICENSES And/or CERTIFICATIONS

• Valid driver’s license with good driving record.

Other Requirements

• Must pass Federal Aviation Administration (FAA) and Transportation Security Administration (TSA) background investigations.
• Subject to twenty-four/seven (24/7) emergency call-out.

Salary Range

$73,590.40 - $91,977.60

The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.

City of Dallas is an Equal Opportunity Employer.