Manager, Advisor Support

Osaic; Atlanta (GA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time away

Volunteer days

Job summary

Osaic is seeking a Manager, Advisor Support to lead a team dedicated to servicing and retaining financial professionals. This role requires a strong background in advisor support, coaching, and relationship-building within a fast-paced environment.

The position is full-time, non-exempt, on a hybrid schedule with a minimum in-office presence. Base salary ranges from $70,000 to $75,000 plus an annual performance-based bonus, with additional benefits including health, vision, dental, 401k, and paid

Qualifications

• Minimum 8 years support experience or equivalent.
• At least 5 years of management experience with coaching and performance management.
• Experience with high producing Financial Professionals and advisor support.
• Excellent written and verbal communication with attention to detail.
• Ability to thrive in fast-paced, high-pressure environments.
• Strong organizational skills and ability to handle multiple tasks.
• Knowledge of Investment Advisory business and related processes.
• Working knowledge of Qualified Retirement Plans (401(k), Individual-K, 403b).
• Experience with margin calls, cash dues, reorganization inquiries and related brokerage inquiries.
• Experience collaborating with clearing firms and external vendors.

Responsibilities

• Lead a team of Advisor Support Specialists that will support and retain financial professionals.
• Set team goals, establish vision and take action to achieve them.
• Coach and develop staff to improve advisor satisfaction, service, quality, and productivity.
• Provide timely coaching, training, and total performance management.
• Maintain employee engagement while balancing productivity.
• Develop internal relationships and address operational challenges.
• Adapt to changing business needs and guide staff through shifts in priorities.
• Expand influence through networking, knowledge sharing, and collaboration.
• All other duties as assigned.

Skills

Communication skills

Advisor support

Investment Advisory

Brokerage knowledge

Retirement Plans

FINRA Series 7

FINRA Series 24

Customer service

Education

Bachelor's degree preferred

High school diploma required

Tools

CRM experience / Salesforce

Job description

Customer Service Opportunity in Financial Services

Manager, Advisor Support

Location(s)

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

St. Petersburg: 877 Executive Center Dr. W, Suite 300, St. Petersburg, FL 33702

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule.

Role Type

Full-time, Non-Exempt

Salary

$70,000 – 75,000 + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/benefits.

Summary

The Advisor Support organization strives to provide the best service and experience to the financial professionals we serve, along with their staffs and teams. The primary objective of the Advisor Support team is to deliver a high degree of personalized service through comprehensive home office support and product education, acting as the primary point of contact between financial professionals and home office functions. Our Advisor Support Specialists focus on taking ownership of the needs of their aligned financial professionals, working to elevate individual experiences, build deeper relationships, and drive customer loyalty.

As such, the ideal Manager, Advisor Support must be capable of succeeding in a fast-paced team environment and possess a passion for elevating the advisor experience. This position’s primary objective is to manage a team of individual contributors responsible for the service and retention of financial professionals.

Education Requirements

Bachelor’s degree preferred, high school diploma (or equivalent) in combination with significant experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.

Responsibilities

• Lead a team of Advisor Support Specialists that will support and retain Osaic’s Financial Professionals.
• Set team goals, establish vision and take action to achieve goals
• Effectively coach, in a diversity of ways, to drive team results for advisor satisfaction, service, quality, and productivity aligned to department objectives
• Provide timely coaching, training, and total performance management
• Have a keen focus on employee engagement while balancing productivity
• Develop and maintain internal relationships
• Identify and take responsibility for addressing operational and organizational challenges that impact the team
• Effectively adopt changing business needs and guide employees through shifting priorities
• Actively seek opportunities to expand own sphere of influence through networking, knowledge sharing, and collaboration
• All other duties as assigned.

Basic Requirements

• Minimum 8 years support experience or relevant experience with other firms
• At least 5 years management experience required with demonstrated ability to develop people, at different performance levels, via established performance objectives, regular feedback, and appropriate recognition
• Extensive experience and comfort level with engaging and supporting the needs of high producing Financial Professionals
• Exceptional oral and written communication skills with a strong attention to detail
• Ability to display relentless poise in a fast/high pressure and demanding environment with a heightened level of advisor dedication
• Outstanding professional presence and positive customer service attitude
• Relevant experience with Investment Advisory business
• Basic knowledge of Qualified Retirement Plans (i.e., 401(k), Individual-K, and 403b (7))
• Working knowledge of Margin Calls, Cash Dues, Reorganization inquiries, restricted stock, and pending papers transactions
• Strong interaction with clearing firms and external vendors on routine brokerage and non-brokerage account platform
• Successful track record of customer-centric decision making
• Ability to cope with and persevere through frequent and unexpected changes
• Excellent organizational skills, with the ability to handle multiple tasks

Preferred Requirements

• 8+ years' experience in financial services operations or broker-dealer setting.
• Bachelor's degree in business, Finance or related field is preferred CRM experience / Salesforce experience.
• FINRA Series 7 license
• FINRA Series 24

Equal Opportunity Employer

Osaic is an equal opportunity employer. We celebrate diversity in our workplace and we hire the most qualified candidates without regard for age, ethnicity, gender, gender identity or expression, language differences, nationality or national origin, family or marital status, physical, mental, and developmental abilities (or the perception of a disability), genetic information, race, religion or belief, sexual orientation, skin color, social or economic class, education, work and behavioral styles, political affiliation, military service, caste, or any other characteristic protected by law.

Eligibility

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Osaic.

Unqualified Applications

Osaic does not consider applications from candidates who do not meet the minimum qualifications stated in the job posting.

Recruiting Agencies

Osaic only accepts candidates from contracted recruiting firms and only for searches approved prior to submissions. Fees will not be paid for unsolicited submissions.