Manager, ACT; 379

The Centers; Cleveland (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

The Centers in Cleveland, OH is seeking a Program Manager to oversee the ACT program, promoting community-based mental health treatment for individuals with severe mental illnesses. You will supervise a multidisciplinary team, ensure evidence-based, timely service delivery, and drive program improvements based on data.

Responsibilities include staffing, supervision, interdisciplinary collaboration, and ensuring regulatory compliance, with a focus on teamwork and compassionate care.

Qualifications

• Master’s degree in social work or related field.
• LISW-S or LPCC-S license in Ohio.
• Minimum five years of mental health and supervisory experience.

Responsibilities

• Oversee and direct the daily operations of the ACT program to ensure it is meeting the needs of clients served.
• Ensure that services are delivered in a timely, effective, and compassionate manner, aligned with evidenced-based practices.
• Monitor the quality and outcomes of services provided, ensuring they adhere to regulatory standards and organizational goals.
• Supervise and provide leadership to the multidisciplinary team, including mental health professionals, nurses, social workers, and other staff.
• Foster teamwork and unity among department members and resolve conflicts effectively.
• Provide regular supervision and performance evaluations to team members.
• Ensure proper staffing levels and manage schedules to meet patient needs.
• Provide direction and guidance to an individual or a group to attain objectives.
• Participate in interdisciplinary team meetings and collaborate on strategies to address client needs.
• Uses data to inform program improvements and decision-making processes.
• Participates in standing, functional, and ad hoc committee groups.
• Assumes supervisory functions in the temporary absence of other supervisors and managers.
• Other related duties as assigned.

Skills

Program management

Team leadership

Evidence-based practices

Regulatory compliance

Education

Master’s degree in social work or related field

LISW-S or LPCC-S license in Ohio

Job description

Job Summary

Under the supervision of the Director of Specialized Services, the Program Manager Is responsible for overseeing the implementation of ACT services, which are designed to promote community-based mental health treatment for individuals with severe mental illnesses.

• Oversee and direct the daily operations of the ACT program to ensure it is meeting the needs of clients served
• Ensure that services are delivered in a timely, effective, and compassionate manner, aligned with evidenced-based practices
• Monitor the quality and outcomes of services provided, ensuring they adhere to regulatory standards and organizational goals
• Supervise and provide leadership to the multidisciplinary team, including mental health professionals, nurses, social workers, and other staff
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed
• Provide regular supervision and performance evaluations to team members
• Ensure proper staffing levels and manage schedules to meet patient needs effectively
• Provide direction and guidance to an individual or a group of people and to encourage cooperation between team members to attain an objective
• Participate in interdisciplinary team meetings and collaborate in the development of strategies to address client needs
• Uses data to inform program improvements and decision-making processes

Essential Job Duties & Responsibilities

• Oversee and direct the daily operations of the ACT program to ensure it is meeting the needs of clients served
• Ensure that services are delivered in a timely, effective, and compassionate manner, aligned with evidenced-based practices
• Monitor the quality and outcomes of services provided, ensuring they adhere to regulatory standards and organizational goals
• Supervise and provide leadership to the multidisciplinary team, including mental health professionals, nurses, social workers, and other staff
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed
• Provide regular supervision and performance evaluations to team members
• Ensure proper staffing levels and manage schedules to meet patient needs effectively
• Provide direction and guidance to an individual or a group of people and to encourage cooperation between team members to attain an objective
• Participate in interdisciplinary team meetings and collaborate in the development of strategies to address client needs
• Uses data to inform program improvements and decision-making processes

Job Summary

Under the supervision of the Director of Specialized Services, the Program Manager Is responsible for overseeing the implementation of ACT services, which are designed to promote community-based mental health treatment for individuals with severe mental illnesses.

Essential Job Duties & Responsibilities

• Oversee and direct the daily operations of the ACT program to ensure it is meeting the needs of clients served
• Ensure that services are delivered in a timely, effective, and compassionate manner, aligned with evidenced-based practices
• Monitor the quality and outcomes of services provided, ensuring they adhere to regulatory standards and organizational goals
• Supervise and provide leadership to the multidisciplinary team, including mental health professionals, nurses, social workers, and other staff
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support, and working effectively together to enable each employee and the department to succeed
• Provide regular supervision and performance evaluations to team members
• Ensure proper staffing levels and manage schedules to meet patient needs effectively
• Provide direction and guidance to an individual or a group of people and to encourage cooperation between team members to attain an objective
• Participate in interdisciplinary team meetings and collaborate in the development of strategies to address client needs
• Uses data to inform program improvements and decision-making processes

Other Job Duties & Responsibilities

• Participates in various standing, functional, and ad hoc committee groups
• Assumes supervisory functions in the temporary absence of other supervisors and managers
• Other related duties as assigned

Core Competencies

Clinical Acumen: Developed knowledge of mental illness, substance use disorders, various therapeutic modalities, and related community resources; Strong clinical intervention. Keeps accurate and appropriate records/documentation. Displays non-judgmental attitude

Situational Leader: enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization.

Team Building: The ability to provide direction and guidance to an individual or a group of people and to encourage cooperation between team members in order to attain an objective; encourages team members to use their talents and competencies in order to achieve the organization`s goals: discusses strategic goals, mission, and vision with the team members and the strategic role they play in inspiring people at lower management levels; enhances the team`s problem-solving skills by encouraging them to come up with their own solutions for arisen problems; practices Situational Leadership in developing individuals and teams to become self-reliant achievers

Communication: Able to communicate in clear language and to adjust one’s use of language to the audience’s level; able to clarify vague and obscure discussion by pointing out the main issues; able to simplify other people’s complicated language and reduce digressions; uses imagery to clarify their viewpoint; estimates accurately what kind of language and style are appropriate in various situations

Independent Judgement/Problem Solving: Uses data to drive decision-making and translates operational goals into key performance indicators; does not hesitate or avoid making decisions; supports his/her judgment with general numbers and acts based on the organization`s performance as a whole; encourages others to distinguish between relevant and irrelevant aspects of a question at hand; defines criteria on which his/her conclusion is based. Solves difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Job Qualifications

• LISW-S or LPCC-S and is licensed in the state of Ohio.
• Demonstrated leadership of high-performing teams in a community behavioral health setting.
• Master’s degree in social work or a social service discipline with a minimum of five years mental health, chemical dependency, and/or social services work experience including a minimum of one year of supervisory experience or equivalent combination of education and experience.

Physical Demands/Work Environment

This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings, and other events.

This job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of The Centers. Since no position description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties, and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

Supervisory

This position supervises the Behavioral Health Therapists, ACT Behavioral Health Case Managers, and Peer Support positions.

Employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Your employment with The Centers is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or The Centers, with or without cause, with or without notice, and at any time.

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.