Manager Account Advisor, Major Accounts

Blue Cross & Blue Shield of Minnesota; Eagan (MN); Hybrid; USD 102,400 - 174,200; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance

401k

PTO

Job summary

Blue Cross & Blue Shield of Minnesota is seeking a Manager of Account Advisors to lead the MN 2-2,000 segment and related account management activities. You will oversee implementation, client servicing, and cross-functional initiatives to meet product requirements and drive satisfaction.

The role emphasizes strategic planning, relationship building, and mentoring a staff of Account Advisors in a hybrid work environment with two in-office days per week.

Qualifications

• 5+ years of related professional experience and 3+ years of team leadership.
• Must have MN Resident Producer License in Life & Health/Accident within 60 days.
• Strong strategic and business planning skills.
• Proven ability to motivate and coach a professional staff.
• Ability to build relationships across the Blue Cross organization and customer teams.
• Comfort navigating a matrixed organization with ambiguity.

Responsibilities

• Directs Account Advisor staff on implementation of account support and retention strategies for the 2-2,000 segment.
• Ensures client/broker needs and product requirements are met through Account Advisor efforts.
• Oversees servicing of accounts to ensure satisfaction, efficiency, and retention.
• Builds relationships with leadership to define business requirements and set expectations.
• Leads cross-functional projects to address customer needs in design, deployment, and performance.
• Leads initiatives to develop best-practice processes, training, and templates to improve team performance.
• Provides ad hoc support including travel for client/broker/member meetings as needed.

Skills

Leadership

Strategic planning

People management

Relationship building

Cross-functional collaboration

Problem solving

Communication

Education

Bachelor's degree

High school diploma or equivalent

MN Resident Producer License (Life & Health/Accident)

Job description

The Impact You Will Have

This position will lead the Account Advisor team that works with Blue Cross commercial accounts for MN clients and accounts in the 2-2,000 segment. The Manager of Account Advisors may also lead the team of associates responsible for account management for our business with 2-9 contracts. Additionally, they will be accountable for ensuring client/broker needs and product requirements are met for 2-2,000 business. This includes problem solving client and time-sensitive issues and executing or overseeing the implementation from concept to realization to ensure successful deployment. This leader will also be responsible for the identification and deployment of process improvement efforts across the 2-2,000 segment and providing leadership to ensure successful execution of initiatives identified in the strategic business plan.

Your Responsibilities

• Directs Account Advisor staff on implementation of overall account support, margin contribution and retention strategy for the 2-2,000 segment.
• Ensures that client/broker needs and product requirements are met through the efforts of the Account Advisor.
• Oversees proper servicing of these accounts to ensure satisfaction, efficient and effective performance, and retention of business.
• Builds relationships and consults effectively with leadership across the Blue Cross organization, and the customer organization where appropriate, to help ensure business requirements are defined and expectations are set to maximize client satisfaction.
• Initiates, leads and/or participates as a subject matter expert in cross-functional projects at both an enterprise and market segment level to ensure that product or service design, implementation, performance improvements and new program initiatives adequately address the unique needs of customers.
• Leads initiatives and provides ad-hoc support to develop and deploy best practice processes, technology, training, and templates to improve the quality and effectiveness of the team’s performance for the segment as requested.
• Provides ad hoc support in performing the Account Advisor role as needed, including consultation on client-specific deliverables, travel in support of client, broker, or member meetings or other tactical needs to support efforts in executing against client requirements.

Required Skills and Experience

• 5+ years of related professional experience and 3+ years of experience leading a team. All relevant experience including work, education, transferable skills, and military experience will be considered.
• Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident in good standing within 60 days of employment.
• Expert strategic planning and business planning skills.
• Proven personnel motivation, mentoring and change management skills to motivate and lead a skilled professional staff, including coaching, performance management, and organizational skills.
• Demonstrated ability to lead, drive results and excel in a collaborative environment.
• Ability to build and maintain strong positive business relationships at all levels within Blue Cross and in the industry.
• Ability to navigate through a complex, matrixed organization and operate successfully in an environment with high level of ambiguity.
• Advanced knowledge of health care environment, local and national competition, leading edge products and account management strategies.
• Strong problem solving, conflict resolution, facilitation and consensus building skills.
• Strong business acumen and understanding of cross-industry practices, market and competitive drivers, and best practice design.
• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's degree.
• Prior account management or sales experience.
• Knowledge of Blue Cross and affiliates products.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Compensation and Benefits:

Pay Range: $102,400.00 - $138,300.00 - $174,200.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: [e-mail].

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.

Physical Requirements